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 GCP-GC-REP Dumps with Practice Exam Questions Answers

Questions: 35 questions

Last Update: Nov 18, 2024

Genesys Certification Exam GCP-GC-REP has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

GCP-GC-REP Exam Last Week Results!

20

Customers Passed
Genesys GCP-GC-REP

88%

Average Score In Real
Exam At Testing Centre

89%

Questions came word by
word from this dump

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GCP-GC-REP Questions and Answers

Question # 1

What is the time interval for tracking metrics in Genesys Cloud?

A.

20 mins

B.

30 mins

C.

40 mins

D.

10 mins

Question # 2

While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?

A.

Yes

B.

No

Question # 3

How can we monitor the real-time statistics for all queues?

A.

Performance > Queues Activity

B.

Performance > My Queues Activity

C.

Performance > Queues Performance

D.

Performance > Queues

Question # 4

Which definition matches the performance view for Agents?

A.

Used to monitor real-time contact center metrics.

B.

Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

C.

Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

D.

Used to view historical data only.

E.

Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Question # 5

The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for

.

A.

14 days

B.

90 days

C.

7 days

D.

30 days