New Year Sale - Special 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: 70dumps

GCP-GC-REP Questions and Answers

Question # 6

The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for

.

A.

14 days

B.

90 days

C.

7 days

D.

30 days

Full Access
Question # 7

Which definition matches the performance view for Agents?

A.

Used to monitor real-time contact center metrics.

B.

Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

C.

Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

D.

Used to view historical data only.

E.

Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Full Access
Question # 8

How can we monitor the real-time statistics for all queues?

A.

Performance > Queues Activity

B.

Performance > My Queues Activity

C.

Performance > Queues Performance

D.

Performance > Queues

Full Access
Question # 9

What is the time interval for tracking metrics in Genesys Cloud?

A.

20 mins

B.

30 mins

C.

40 mins

D.

10 mins

Full Access
Question # 10

While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?

A.

Yes

B.

No

Full Access