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 GCP-GCX Dumps with Practice Exam Questions Answers

Questions: 135 Questions and Answers With Step-by-Step Explanation

Last Update: Apr 14, 2025

GCP-GCX Question Includes: Single Choice Questions: 104, Multiple Choice Questions: 31,

GCP-GCX Questions and Answers

Question # 1

Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.

A.

True

B.

False

Question # 2

Why are Divisions important in an organization?

A.

Divisions are used to divide interactions equally between 2 or more queues.

B.

Divisions allow the organization to control which roles can be assigned to users.

C.

Divisions allow grouping and segregation of objects while keeping them inside the same organization.

D.

Divisions define which users can be assigned to queues.

Question # 3

Which of the following types of interactions can be configured for Recording Policies?

A.

Call

B.

Chat

C.

Email

D.

Message

E.

All of the above

Question # 4

You can develop a plan to generate reports regularly, however, Genesys Cloud CX does not allow you to run reports on demand.

A.

True

B.

False

Question # 5

Instant messaging costs are significantly less than long-distance phone conversations.

A.

True

B.

False

GCP-GCX Exam Last Week Results!

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Customers Passed
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Exam At Testing Centre

89%

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Genesys GCP-GCX Practice Exam FAQs

1. What is the Genesys GCP-GCX Exam?


The Genesys GCP-GCX Exam, also known as the Genesys Cloud CX Certified Professional Exam, is a certification test designed to validate the skills and knowledge of professionals in using the Genesys Cloud CX platform. It covers various aspects such as architecture, administration, development, and reporting.

2. Who should take the Genesys GCP-GCX Exam?


The exam is ideal for IT professionals, system administrators, developers, and anyone involved in the implementation and management of the Genesys Cloud CX platform. It is also beneficial for those looking to enhance their career prospects in the field of cloud-based customer experience solutions.

3. What topics are covered in the Genesys GCP-GCX Exam?


The Genesys GCP-GCX Exam covers the following topics:

  • Genesys Cloud CX Architecture: Understanding the framework and components of the Genesys Cloud CX platform.
  • Administration: Managing users, configuring settings, and maintaining the platform.
  • Development: Creating custom applications, integrating APIs, and extending the platform’s functionalities.
  • Reporting: Utilizing reporting tools to gather and analyze data.

4. How much is the GCP-GCX exam?


The cost of the Genesys GCP-GCX exam is $400 USD.

5. What are the prerequisites for taking the Genesys GCP-GCX Exam?


There are no specific prerequisites for taking the Genesys GCP-GCX exam. However, having hands-on experience with the Genesys Cloud CX platform and a good understanding of its features and functionalities will be beneficial.

6. What are the benefits of passing the Genesys GCP-GCX Exam?


Passing the exam demonstrates your expertise in using the Genesys Cloud CX platform, which can enhance your career prospects and open up new job opportunities. It also validates your skills and knowledge, making you a valuable asset to your organization.

7. What is the difference between Genesys GCP-GCX and GCX-ARC Exams?


The Genesys GCP-GCX and GCX-ARC exams are both certifications for the Genesys Cloud CX platform, but they focus on different areas of expertise:

  • Genesys GCP-GCX Exam: The Genesys GCP-GCX Exam covers a broad range of topics related to the Genesys Cloud CX platform, including architecture, administration, development, and reporting.
  • Genesys GCX-ARC Exam: The Genesys GCX-ARC Exam is specifically designed for those who work with the Genesys Cloud CX Architect tool, which is used for designing and managing call flows and routing.

8. How can Dumpstool help me prepare for the Genesys GCP-GCX Exam?


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9. Are the GCP-GCX practice exam questions on Dumpstool updated regularly?


Yes. Our team continually updates the GCP-GCX exam questions to reflect the latest Genesys Cloud CX features and exam requirements. We understand that Genesys regularly revises and improves its products, so our GCP-GCX practice exam questions stay aligned with these changes to keep you fully prepared.