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 GCP-GCX Dumps with Practice Exam Questions Answers

Questions: 135 questions With Step-by-Step Explanation

Last Update: Nov 20, 2024

GCP-GCX Question Includes: Single Choice Questions: 104, Multiple Choice Questions: 31,

GCP-GCX Exam Last Week Results!

20

Customers Passed
Genesys GCP-GCX

89%

Average Score In Real
Exam At Testing Centre

85%

Questions came word by
word from this dump

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GCP-GCX Questions and Answers

Question # 1

Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.

A.

True

B.

False

Question # 2

Why are Divisions important in an organization?

A.

Divisions are used to divide interactions equally between 2 or more queues.

B.

Divisions allow the organization to control which roles can be assigned to users.

C.

Divisions allow grouping and segregation of objects while keeping them inside the same organization.

D.

Divisions define which users can be assigned to queues.

Question # 3

Which of the following types of interactions can be configured for Recording Policies?

A.

Call

B.

Chat

C.

Email

D.

Message

E.

All of the above

Question # 4

You can develop a plan to generate reports regularly, however, Genesys Cloud CX does not allow you to run reports on demand.

A.

True

B.

False

Question # 5

Instant messaging costs are significantly less than long-distance phone conversations.

A.

True

B.

False