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 GCP-GC-IMP Dumps with Practice Exam Questions Answers

Questions: 50 questions

Last Update: Nov 18, 2024

Genesys Certification Exam GCP-GC-IMP has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

GCP-GC-IMP Exam Last Week Results!

20

Customers Passed
Genesys GCP-GC-IMP

90%

Average Score In Real
Exam At Testing Centre

94%

Questions came word by
word from this dump

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GCP-GC-IMP Questions and Answers

Question # 1

What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?

A.

Managed IP Phones

B.

IP Phone Templates

C.

Base Settings

D.

Default Station configuration

Question # 2

Which statements are true regarding the role of Designated Contacts? (Choose three.)

A.

Designated Contacts provide the first level of support for their organization.

B.

Designated Contacts must report any issues to support immediately and let support determine where the issue lies.

C.

Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.

D.

Designated Contacts are the only people within an organization with access to the Resource Center.

E.

Designated Contacts are the only people within the organization who may contact and work with support.

Question # 3

Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

A.

Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.

B.

The education information can be verified against the human resources database.

C.

The profile information can be used to keep LinkedIn information updated.

D.

When employees have free time, they can review biographies of their peers.

Question # 4

How many categories of routing are there in a Call Route under the Call Routing page?

A.

5

B.

4

C.

3

D.

2

Question # 5

How many types of Genesys Cloud Contact Center Licenses are available?

A.

5

B.

2

C.

3

D.

4