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 GCX-ARC Dumps with Practice Exam Questions Answers

Questions: 60 questions

Last Update: Nov 21, 2024

Genesys Certification Exam GCX-ARC has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

GCX-ARC Exam Last Week Results!

20

Customers Passed
Genesys GCX-ARC

90%

Average Score In Real
Exam At Testing Centre

92%

Questions came word by
word from this dump

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GCX-ARC Questions and Answers

Question # 1

Select all the possible measurements for the selection timeout of every menu. (Choose two.)

A.

Hours

B.

Minutes

C.

Seconds

D.

Milliseconds

E.

Microseconds

Question # 2

Which of the following components can be added to scripts? (Choose all that applies.)

A.

Visual Basic Control

B.

Text

C.

Call Flow

D.

Checkbox

E.

Web Page

F.

Image

Question # 3

Why must you create queues for ACD functionality to work?

A.

Queues are the waiting lines for the agents who will be assigned interactions through ACD

B.

Queues provide ACD with a means to determine the skill level requirement of an interaction

C.

Queues are the waiting lines for interactions that are routed using ACD

D.

Queues match agents to an appropriate interaction using ACD

Question # 4

Which of the Performance views shows real-time data with historical metrics to give you both short term and

long-term views?

A.

Reports

B.

Dashboards

C.

Dynamic Views

D.

All of the above

Question # 5

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

A.

Reports

B.

Performance>Agents

C.

Admin>Contact Center

D.

Admin>Quality