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 PC-CIC-Core Dumps with Practice Exam Questions Answers

Questions: 60 questions

Last Update: Dec 15, 2024

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Genesys Certification Exam PC-CIC-Core has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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PC-CIC-Core Questions and Answers

Question # 1

You want to configure your automated attendant so that when a caller wants to speak directly to a sales representative in the Sales workgroup, they press 1.

What type of operation in interaction Attendant would you use for this functionality?

A.

Group Transfer

B.

Agent Transfer

C.

Menu Transfer

D.

External Transfer

Question # 2

You have configured your default profile and default schedule to have the functionality that you wish callers to have when they dial in during regular business hours. Now you want to assign your business hours to the default schedule so that it will only be used from 8 AM to 8 PM.

How would you assign the business hours to the default schedule?

A.

You can't assign a time to the default schedule. You must create a custom schedule and assign the time to that.

B.

Select the Daily schedule tab and configure the hours there.

C.

Select the Weekday schedule tab and configure the hours there.

D.

Create the schedule in Interaction Administrator and use the System schedule page to use the schedule.

Question # 3

Danny is a member of several Roles that each have a Client Configuration Template assigned. His user object has no Client Configuration Template assigned.

When Danny opens his Interaction Client, what determines his Client configuration?

A.

The inherited Client Configuration Template that is ranked the highest in the Client Configuration object will be used.

B.

The Default Client Configuration Template will be chosen since his User object was not specifically assigned a Client Configuration Template.

C.

The inherited Client Configuration Templates will be combined to determine his Client configuration.

D.

The inherited Client Configuration Template with the most functionality will be used.

Question # 4

The call center supervisor for your company must have access to the three workgroups that she manages in order to make changes to workgroup membership as necessary and to manage the workgroup settings. You want to ensure she can view only those workgroups in interaction Administrator and nothing else.

How would you configure the supervisor's account to provide access only to the three workgroups?

A.

Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Administrator Access. Then grant the role access to only the three requested workgroups.

B.

Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Administrator Access. Then grant her access to *[all].

C.

Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Master Administrator.

D.

Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Access Control. Then grant the role access to only the three requested workgroups.

Question # 5

What queue type requires handler customization to configure and finalize ACD processing?

A.

Custom

B.

Logical Workgroup

C.

Group Ring

D.

Functional Workgroup

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