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 ITIL-Foundation Dumps with Practice Exam Questions Answers

Questions: 324 questions

Last Update: Nov 13, 2024

ITIL Certification Exam ITIL-Foundation has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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ITIL-Foundation Questions and Answers

Question # 1

Which statement should NOT be part of the value proposition for Service Design?

A.

Reduced total cost of ownership

B.

Improved quality of service

C.

Improved Service alignment with business goals

D.

Better balance of technical skills to support live services

Question # 2

Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

A.

Service operation

B.

Service transition

C.

Continual service improvement

D.

Service strategy

Question # 3

Service transition contains detailed descriptions of which processes?

A.

Change management, service asset and configuration management, release and deployment management

B.

Change management, capacity management event management, service request management

C.

Service level management, service portfolio management, service asset and configuration management

D.

Service asset and configuration management, release and deployment management, request fulfilment

Question # 4

Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

A.

To ensure that a service can be managed and operated in accordance with constraints specified during design

B.

To design and develop capabilities for service management

C.

To provide good-quality knowledge and information about services

D.

To plan the resources required to manage a release

Question # 5

In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

A.

Service strategy

B.

Service design

C.

Service transition

D.

Service operation