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 ITIL-4-Foundation Dumps with Practice Exam Questions Answers

Questions: 542 questions With Step-by-Step Explanation

Last Update: Jan 15, 2025

ITIL-4-Foundation Question Includes: Single Choice Questions: 542,

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ITIL ITIL-4-Foundation Practice Exam FAQs

1. What is the ITIL ITIL-4-Foundation Exam?


The ITIL ITIL-4-Foundation Exam is a certification test that assesses your understanding of the ITIL 4 framework, which is designed to help organizations manage their IT services effectively. It covers key concepts, principles, and practices of IT service management.

2. Who should take the ITIL ITIL-4-Foundation Exam?


The ITIL ITIL-4-Foundation exam is ideal for IT professionals, managers, and anyone involved in IT service management. It is also suitable for those looking to start a career in IT service management or enhance their existing skills.

3. What topics are covered in the ITIL ITIL-4-Foundation Exam?


The ITIL ITIL-4-Foundation exam covers a range of topics including the ITIL service value system, the four dimensions of service management, ITIL practices, and key concepts from Lean, Agile, and DevOps.

4. What are the prerequisites for the ITIL ITIL-4-Foundation Exam?


There are no formal prerequisites for the ITIL ITIL-4-Foundation Exam. However, having some basic knowledge of IT service management concepts can be beneficial.

5. How many questions are there in the ITIL-4-Foundation Exam?


The ITIL-4-Foundation exam consists of 40 multiple-choice questions.

6. What is the duration of the ITIL-4-Foundation Exam?


The duration of the ITIL-4-Foundation exam is 60 minutes.

7. What is the passing score for the ITIL-4-Foundation Exam?


You need to score at least 65% (26 out of 40) to pass the ITIL-4-Foundation exam.

8. How can I prepare for the ITIL ITIL-4-Foundation Exam?


Preparation can include studying the official ITIL 4 Foundation guide, taking practice exams, and using study materials like ITIL-4-Foundation PDF questions, exam dumps, and practice questions available on Dumpstool.com.

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Dumpstool offers a money-back guarantee if you do not pass the exam after using our ITIL-4-Foundation practice exam questions answers material. Terms and conditions apply.

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ITIL-4-Foundation Questions and Answers

Question # 1

Which practice identifies metrics that reflect a customer experience of a service?

A.

Continual improvement

B.

Service level management

C.

Service desk

D.

Problem management

Question # 2

Which statement about costs is CORRECT?

A.

Costs removed from the consumer are part of service consumption

B.

Costs imposed on the consumer are costs of service utility

C.

Costs removed from the consumer are part of the value proposition

D.

Costs imposed on the consumer are costs of service warranty

Question # 3

Which is NOT a component of the service value system?

A.

The guiding principles

B.

Governance

C.

Practices

D.

The four dimensions of service management

Question # 4

Which practice owns and manages issues, queries and requests from users?

A.

Service desk

B.

Problem management

C.

Incident management

D.

Change control

Question # 5

Which TWO statements about an organization’s culture are CORRECT? (Choose two.)

1. It is created from shared values based on how it carries out its work

2. It is determined by the type of technology used to support services

3. It should be based on the culture of prospective suppliers

4. It should be based on the objectives of the organization

A.

1 and 2

B.

2 and 3

C.

3 and 4

D.

1 and 4