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CIS-CSM Question Includes: Single Choice Questions: 144, Multiple Choice Questions: 93, Hotspot: 2,
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Asset classes are defined to allow for logical grouping of assets. There are five asset classes provided to group assets, each Asset class provides unique functionality for that group of Assets in the platform. Which of the following are the asset classes used? (Choose five.)
A contact can submit a self-registration request from the customer portal with a registration code. Which of the following roles can approve the request? (Choose three.)
What are some benefits that Knowledge Product Entitlement provide? (Choose three.)
Based on which out-of-box attributes can Special Handling Notes be applied to cases?
Choose 3 answers
Customer service agents can use Agent Assist to search for information from an interaction. BY DEFAULT, what are the available search sources? (Choose three.)
TESTED 23 Nov 2024
