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Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?
Which two functions do Vector Directory Numbers (VDNs) perform in a call center? (Choose two.)
A supervisor wants their agents to automatically log out at a specific time.
Which two administration forms are used to configure this functionality? (Choose two.)
Refer to the exhibit.
A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent’s Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.
What would be the reason for this?
Refer to the exhibit.
Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable “A”?
TESTED 22 Nov 2024
