HP2-I47 Dumps with Practice Exam Questions Answers

The two options that HP Fix Services provide for HP Personal Systems are A. Operating system and firmware updates and C. Multiple response time options to meet customer needs. According to the HP Fix Services website1, HP Fix Services enable IT to remotely resolve employee device issues, plus deploy rapid repair or replacement at home, in the office, or in the field. Some of the features of HP Fix Services are:

• Operating system and firmware updates: HP can help customers keep their devices up to date with the latest operating system and firmware updates, as well as provide support for troubleshooting and resolving issues related to these updates1.
• Multiple response time options: HP offers a range of response time options to suit different customer needs, such as next business day onsite support, same day onsite support, or 4-hour onsite support. Customers can also choose from different service levels, such as standard or premium1.

Other features of HP Fix Services are:

• Remote diagnosis and support: HP can remotely diagnose and fix device issues, such as boot-up problems, system performance issues, network connectivity issues, and other problems. HP can also provide phone and chat support for customers who need assistance12.
• Accidental damage protection: HP can protect customers from accidental damage to their devices, such as drops, spills, power surges, or breaks. HP can provide repair or replacement of the damaged device with no hidden fees2.

The correct answers are A and E. Employees are less productive due to maintenance issues and Customer is not set up for remote working.

These are two specific pain points that HP Fix Services can help address. HP Fix Services are services that enable IT to remotely resolve employee device issues, plus deploy rapid repair or replacement at home, in the office, or in the field1.

By using HP Fix Services, customers can benefit from:

• Faster fixes and streamlined issue resolution that keep devices running and employees productive1.
• Remote diagnosis and support for things like boot-up issues, system performance issues, network connectivity issues, and other problems2.
• HP certified technicians that repair devices with 100% genuine HP parts2.
• Rapid repair or replacement of devices at home, in the office, or in the field, with options such as next business day onsite service, accidental damage protection, and device media retention12.

If the customer is interested in learning more about HP Fix Services, you can direct them to the HP website1 or contact an HP representative for more details.

The other options are incorrect because:

• Changing trends have had a negative impact on business performance is not a specific pain point that HP Fix Services can help address. This is more related to HP Transform Services, which are services that help customers adapt to changing business needs and optimize their IT investments3.
• Customer needs to focus on CapEx rather than OpEx is not a specific pain point that HP Fix Services can help address. This is more related to HP Financial Services, which can help customers optimize their IT spending and achieve their business goals with flexible financing solutions4.
• Customer is facing increased cyberthreats is not a specific pain point that HP Fix Services can help address. This is more related to HP Protect Services, which are services that help customers enhance their device security posture and protect their data from cyberattacks.

1: HP Support Services | HP® Official Site 3: HP Support Services | HP® Official Site 4: [HP Financial Services | HP® Official Site] 2: HP Care Pack - PC Repair, Extended Warranty & Support : [HP Wolf Security - Endpoint Security Solutions | HP® Official Site]

The two options that are included in HP Active Care are A. Defective Media Retention in every option and E. Next business day onsite support. According to the HP Active Care website1, HP Active Care provides a complete suite of device protection, support, and repair services that help users maximize productivity. Some of the features of HP Active Care are:

• Defective Media Retention: Sometimes even the best storage media may require replacement, and when it does, you can securely maintain control of the defective media in a way that meets your security standards for protecting sensitive data12.
• Next Business Day Onsite Response: Rely on our knowledgeable experts and prompt service to minimize disruptions by getting your devices working and your users back to business. HP Customer Support will fast track problem diagnosis and provide resolutions that help customers get back up and running quickly12.

Other features of HP Active Care are:

• HP TechPulse: An Automation platform powered by billions of data points; HP TechPulse delivers world class services through meaningful insights2.
• Accidental Damage Protection: Keep your devices up and running at an optimal state with the parts and materials necessary to keep your devices working12.
• Travel Support: You have enough to focus on when you’re out of the office. Stay productive and get access to the help you need—almost anywhere you go—with local language telephone and onsite support12.

The faster way to register many HP Lifecycle Services at one time is D. Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal.

The HP Channel Services Network (CSN) portal is a web-based tool that enables HP Partners to register, track, and manage HP Lifecycle Services orders. It also provides access to various resources, such as training, certification, and support1.

One of the features of the CSN portal is the ability to register multiple HP Lifecycle Services at once by using an Excel template. The Partner can download the template from the portal, fill in the required information for each service, such as customer name, service type, device serial number, and service start date, and upload the completed worksheet back to the portal. This can save time and effort compared to registering each service individually2.

If you want to learn more about how to use the Excel template to register multiple HP Lifecycle Services, you can watch a short video tutorial on the CSN portal3. You can also contact an HP representative for more details or assistance.

1: HP Channel Services Network 2: HP Care Pack Services - Frequently Asked Questions (FAQs) 3: CSN - How to Register Multiple Care Packs Using Excel Template

The category of HP Lifecycle Services that enables customers to transition quickly and easily from old to new devices while maintaining compliance with government and environmental regulations is B. HP Renew Services.

HP Renew Services are services that help customers recover, repurpose, and recycle hardware in more responsible ways. They include services for carbon neutral computing, device recovery, sanitization, deinstallation, and recycling1.

By using HP Renew Services, customers can benefit from:

• Reducing the environmental impact of their technology and supporting a circular economy1.
• Offsetting the carbon footprint of their devices throughout the lifecycle with HP Carbon Neutral Computing Services2.
• Receiving residual value for their end-of-use devices or recycling them responsibly with HP Device Recovery Service3.
• Ensuring data security and compliance with HP Sanitization Service4.
• Saving time and resources with HP Deinstallation Service5.

If you are interested in learning more about HP Renew Services, you can visit the HP website1 or contact an HP representative for more details.