C_OCM_2503 Dumps with Practice Exam Questions Answers

Resistance in SAP cloud projects often stems from perceived risks. Option A is correct—data privacy/security concerns are common due to cloud hosting. Option B is correct; users resist if standard processes seem inadequate compared to legacy systems. Option C is correct as cloud solutions reduce local control, sparking resistance. Option D is incorrect—cloud typically lowers maintenance costs, not increases them. Option E is incorrect; works council doubts are situational, not a typical cause. SAP OCM identifies these as key resistance drivers to address.

“Resistance often arises from concerns over data security, process fit, and loss of control in cloud transitions” (SAP OCM Framework, Resistance Management).

Change assessment interviews in SAP OCM (Prepare phase) require informed respondents. Option C is correct because partners with an overview of the project—its goals (e.g., cost reduction) and impacts (e.g., process shifts)—can provide strategic insights, often leaders or key users briefed early. Option D is correct as company knowledge (e.g., past change successes/failures) enables contextual answers, grounding feedback in organizational reality—e.g., “We struggled with training last time.”

Option A is incorrect—employee-level staff may represent users but often lack the broad perspective needed; key users suffice. Option B is incorrect; OCM experience is helpful but not required—interviewees provide data, not advice. SAP OCM seeks knowledgeable, experienced voices.

“Suitable interview partners have project overview and company experience to offer informed insights for the change assessment” (SAP OCM Framework, Interview Partner Selection).

The Run phase in SAP Activate focuses on post-go-live operations and adoption. Option C is correct because measuring actual user adoption metrics (e.g., system usage, satisfaction) can only occur after go-live, when users interact with the live system. This distinguishes it from planning or predictive activities. Option A is incorrect—role mapping occurs in Realize, before go-live. Option B is incorrect; the adoption strategy is developed earlier (Prepare/Explore). Option D is incorrect—a pulse check (quick survey) can happen in any phase, not just Run. SAP OCM ties actual metrics to live system use.

“In the Run phase, change management measures actual user adoption metrics to assess post-go-live success, an activity unique to this stage” (SAP Activate, Run Phase OCM Activities).

Successful change management in SAP OCM hinges on people and collaboration. Option C is correct—being user-centric and empathetic (e.g., addressing a user’s fear of change with tailored support) ensures adoption by meeting emotional and practical needs, not just pushing info. Option D is correct as trustful cooperation with project management—e.g., aligning OCM with milestones—integrates efforts, like syncing training with testing, avoiding silos.

Option A is incorrect—standard tools help, but flexibility (e.g., custom workshops) is key; rigidity limits impact. Option B is incorrect—ROI calculation is impractical for OCM’s qualitative benefits (e.g., morale); focus is on outcomes, not finance. SAP OCM thrives on empathy and partnership.

“Deliver change management successfully by being user-centric and empathetic, and fostering trustful cooperation with project management” (SAP OCM Framework, Success Recommendations).

Responsibility assignment in SAP OCM depends on project scale. Option A is correct because large projects require specialized expertise, so a dedicated change manager or team is typical to handle complexity. Option C is correct as small projects often lack resources for a separate change manager, so the project manager assumes this role. Option B is incorrect—business leaders may support change but are not typically responsible for managing it, as this requires specific OCM skills. Option D is incorrect; the project sponsor provides oversight and support, not direct responsibility for execution, regardless of size.

Extract from SAP OCM Concepts: SAP Activate recommends tailoring OCM roles to project size, with dedicated resources for large implementations and consolidated roles for smaller ones(SAP OCM Framework).