Why is it important to map the new SAP roles and responsibilities to the business users impacted by a cloud implementation?
What are typical sources of information for identifying stakeholder groups? Note: There are 3 correct answers to this question.
What is the difference between the high-level and the detailed change impact analysis?
What should a change manager make clear to avoid being held responsible for handling all people-related issues within the cloud project? Note: There are 3 correct answers to this question.
The stakeholder analysis in a cloud project reveals that some individual stakeholders belong to the “supporters” category. Which strategies should you use? Note: There are 2 correct answers to this question.
How would you describe the different dimensions of SAP’s organizational change management framework? Note: There are 3 correct answers to this question.
The stakeholder analysis in a cloud project reveals that two important business leaders belong to the “opponents” category. What are your favorite strategies? Note: There are 2 correct answers to this question.
Why is it recommended to prepare an interview guide for conducting change assessment interviews? Note: There are 3 correct answers to this question.
What are typical tasks of a change manager in cloud projects? Note: There are 3 correct answers to this question.
In the SAP Activate Explore phase, the project team conducts fit-to-standard workshops to identify gaps between business requirements and the SAP best practice standard. Which change management challenge is typical for this phase?
What are the benefits of different communication channels for the change communication in an SAP cloud project?
Which follow-up activities derived from a detailed change impact analysis are usually taken over by change management?
What are the benefits of a change story for an SAP cloud project? Note: There are 2 correct answers to this question.
Which communication tasks usually fall into the area of responsibility of change management during the go-live phase of a cloud implementation? Note: There are 2 correct answers to this question.
What should a change manager keep in mind when identifying stakeholder groups?
Which advice fosters a successful delivery of change effectiveness activities?
What are typical change management practices to foster innovation adoption during the run phase of a cloud solution? Note: There are 3 correct answers to this question.