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C_OCM_2503 Questions and Answers

Question # 6

How do you define the term Organizational Change Management?

A.

It is a selective, singular, and intuitive approach for transitioning individuals, groups, and organizations from a traditional to an agile organizational setup with intended business benefits.

B.

It is a comprehensive, cyclic, and structured approach for transitioning individuals, groups, andorganizations from a traditional to an agile organizational set-up with focus on the added value for the impacted users.

C.

It is a comprehensive, cyclic, and structured approach for transitioning individuals, groups, and organizations from a current to a future state with intended business benefits.

D.

It is a selective, singular, and intuitive approach for transitioning individuals, groups, and organizations from a current to a future state with focus on the added value for the impacted users.

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Question # 7

Why is it important to map the new SAP roles and responsibilities to the business users impacted by a cloud implementation?

A.

It is the foundation for developing personas and defining stakeholder-specific communication activities.

B.

It allows the change manager to collect important information for developing the new operating model.

C.

It ensures that users are granted access only to the data, transactions, and system functionalities essential for their job roles.

D.

It contributes to reducing costs for both training activities and the IT infrastructure to be provided.

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Question # 8

What are typical sources of information for identifying stakeholder groups? Note: There are 3 correct answers to this question.

A.

Employee representative or works council

B.

The HR department

C.

The IT department

D.

Senior managers of impacted business units

E.

The project sponsor

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Question # 9

What is the difference between the high-level and the detailed change impact analysis?

A.

The high-level change impact analysis is facilitated by the change manager, whereas the detailed change impact analysis is facilitated by the project lead.

B.

The high-level change impact analysis is conducted on a business unit level, whereas the detailed change impact analysis is conducted on a business process level.

C.

The high-level change impact analysis focuses on the as-is processes, whereas the detailed change impact analysis focuses on the to-be processes.

D.

The high-level change impact analysis is scheduled in the SAP Activate Realize phase, whereas the detailed change impact analysis is scheduled in the SAP Activate Explore phase.

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Question # 10

What should a change manager make clear to avoid being held responsible for handling all people-related issues within the cloud project? Note: There are 3 correct answers to this question.

A.

Change management is a long-distance endeavor, requiring a continuous joint effort throughout the project

B.

Change management is a team sport, requiring the commitment and engagement of the entire project team

C.

Change management is a project management task, requiring the project lead to apply tools and templates provided by the change manager

D.

Change management is a core leadership task, requiring the active involvement and support of the business

E.

Change management is a checkbox approach, requiring all stakeholders to strictly follow predefined procedures

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Question # 11

The stakeholder analysis in a cloud project reveals that some individual stakeholders belong to the “supporters” category. Which strategies should you use? Note: There are 2 correct answers to this question.

A.

Ask them to exert pressure on the skeptics in their area of responsibility

B.

Involve them in project activities to facilitate design decisions

C.

Assign them project roles to increase their influence on the success of the project

D.

Use their positive attitude to influence others in their area of responsibility

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Question # 12

How would you describe the different dimensions of SAP’s organizational change management framework? Note: There are 3 correct answers to this question.

A.

Change strategy covers activities to set up change management properly.

B.

Change realization includes activities to realize the business benefits associated with the cloud implementation.

C.

Change effectiveness contains activities that can be applied to evaluate the impact of change management interventions.

D.

Change leadership involves activities to enable all management levels to handle the cloud implementation and deal with resistance.

E.

Change communication encompasses activities to provide relevant project information to the different stakeholder groups at the right time.

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Question # 13

The stakeholder analysis in a cloud project reveals that two important business leaders belong to the “opponents” category. What are your favorite strategies? Note: There are 2 correct answers to this question.

A.

Trying to reduce their influence on the project success

B.

Preventing opponents from forming an alliance against the project

C.

Working on changing their attitude towards the project

D.

Ignoring the opponents and focusing on the skeptics

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Question # 14

Why is it recommended to prepare an interview guide for conducting change assessment interviews? Note: There are 3 correct answers to this question.

A.

It allows for efficient data collection by focusing on quantitative information

B.

It ensures that only the listed questions are asked during the interview

C.

It provides the structure for the interviews

D.

It helps to focus on the relevant key topics

E.

It serves as a cheat sheet in case the interviewer needs help

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Question # 15

How would you carry out a high-level change impact analysis?

A.

Set up a survey within the project team

B.

Analyze the differences between as-is and to-be processes

C.

Conduct interviews and workshops with key project stakeholders

D.

Define and assess key change impact metrics

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Question # 16

What are typical tasks of a change manager in cloud projects? Note: There are 3 correct answers to this question.

A.

Orchestrating the change management activities

B.

Advising all leaders how to break resistance within their team

C.

Providing expertise for handling people-related challenges

D.

Supporting the execution of change management activities

E.

Acting as key speakers in information sessions for the business

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Question # 17

In the SAP Activate Explore phase, the project team conducts fit-to-standard workshops to identify gaps between business requirements and the SAP best practice standard. Which change management challenge is typical for this phase?

A.

Some project team members have never heard of organizational change management.

B.

Some business users do not adopt the new cloud solution.

C.

Some managers show resistance towards the cloud standard.

D.

Some business departments do not feel well prepared for the go-live.

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Question # 18

What are the benefits of different communication channels for the change communication in an SAP cloud project?

A.

Using already existing channels reduces costs and effort, and establishing new channels helps to draw attention to the communicated content.

B.

Using already existing channels allows to communicate generic information, and establishing new channels helps to convey messages to younger users.

C.

Using already existing channels helps to point out what remains stable, and establishing new channels contributes to preventing an information overload.

D.

Using already existing channels allows a fast internalization of conveyed messages, and establishing new channels reduces the alignment effort with the project lead.

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Question # 19

Which follow-up activities derived from a detailed change impact analysis are usually taken over by change management?

A.

Define new roles and responsibilities and adapt organizational policies and procedures

B.

Identify resource constraints within impacted business units and develop mitigation activities

C.

Develop personas for the communication of the change impact and create communication assets

D.

Design the future operating model for impacted business units and plan the implementation

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Question # 20

What are the benefits of a change story for an SAP cloud project? Note: There are 2 correct answers to this question.

A.

The change story serves as the basis for all project-related communication assets, ensuring consistent messaging.

B.

Elaborating and aligning the change story with the key project stakeholders helps to create a shared understanding of the project.

C.

Integrating key opponents into the development of the change story fosters an attitude change and reduces resistance.

D.

As the change story is updated on an ongoing basis, it provides important input for refining the change plan.

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Question # 21

Which communication tasks usually fall into the area of responsibility of change management during the go-live phase of a cloud implementation? Note: There are 2 correct answers to this question.

A.

Inform external suppliers about key process changes

B.

Collect requirements for workflow adjustments

C.

Organize a Q&A session for key users

D.

Send out information about ad-hoc support options

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Question # 22

What should a change manager keep in mind when identifying stakeholder groups?

A.

A business unit should be broken down into about five stakeholder groups

B.

The number of impacted employees should be documented

C.

Management teams are not listed as separate stakeholder groups

D.

The stakeholder identification is a one-time activity

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Question # 23

Which advice fosters a successful delivery of change effectiveness activities?

A.

Communicate change effectiveness data openly into the organization.

B.

Define a suitable mix of user adoption metrics.

C.

Only collect “lessons learned” if you expect significant insights.

D.

Measure the Return on Investment of change management.

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Question # 24

What are typical change management practices to foster innovation adoption during the run phase of a cloud solution? Note: There are 3 correct answers to this question.

A.

Assess the change impacts of new releases for the impacted user groups

B.

Motivate the change agents to support the impacted user groups

C.

Adapt the workplace environment of the impacted user groups

D.

Provide learning and enablement offerings for the impacted user groups

E.

Communicate the changes related to new releases to the impacted user groups

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