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Released in Quebec, what tool enables the creation of templates for Catalog Items?
When building out a service catalog categorizing items helps users navigate and search in the catalog. Which roles would allow you to create and maintain categories?
Choose 3 answers
Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?
Your customer wants to use the Normal change model, but wants to add another level of approval for changes relating to the Service, SAP Enterprise Services.
What should you do to satisfy this requirement?
On an incident record, where are the fields fiat appear on the caller lookup select box defined?
The ability to authorize requests is enabled using a role which requires a user license. What is this role?
Which record type would you use for a View Company Policies link that would redirect to a Knowledge Article?
Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?
The key stakeholder for your ITSM implementation wants to have SLAs on every Task record.
What advice do you give regarding SLAs on Problem records?
In the Quebec release of Change management, what new architectural features were added?
Your implementation has some legacy change types with workflows, and also some new change models. What option for Change Create New will support your scenario?
A Change Landing Page
B. Change Overview
C. Change Interceptor
D. Change Catalog
What are the different ways a user can provide feedback on a knowledge article?
Choose 4 answers
When using the Email Client, what is the difference between an Email Template and a Quick Message?
Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?
From a data model perspective which Table is the base class for the configuration management database?
The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?
What are some good practices for guiding your customers' use of Notifications?
Choose 3 answers
What would you use to define a common grouping of configuration items such as all web servers in Miami?
What are key relationships between Change and Release Management? (Choose three.)
What are two effective measures of performance for the Problem Management process?
Choose 2 answers
On the Release record, what are the available options on the Release phase list?
When defining SLAs for the service catalog at what level is the SLA typically defined?
You have just released a new Change Model to the testers. Testers report they can see the old change models but cannot see the new change model on the change landing page. What could cause this?
Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee.
What feature would you use to meet this requirement?
Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?
What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
TESTED 23 Nov 2024