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Marketing-Cloud-Account-Engagement-Consultant Questions and Answers

Question # 6

It is recommended that Email Preference Center should use more than one page level depth

A.

True

B.

False

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Question # 7
A.

Repeat Rule

B.

Automation Criteria

C.

Repeat Settings

D.

Loop Settings

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Question # 8

LenoxSoft offers two distinct product lines, each with its own sales team.

Based on prospect activity, what is the recommended way to provide each sales team with relevant prospect interest in each product line?

A.

Create emails with links to whitepapers for each product line and create completion action to increase the prospect's score by 10 for one product line and 20 for the other.

B.

Create scoring categories for each product line that calculates points based on the prospect's interaction with marketing assets related to those product lines.

C.

Create completion actions on every asset to tag prospects based on the product line they are interested in, filtering the score report by that tag.

D.

Create page actions on each product line's web pages to notify users and increase score when prospects visit each product line's section of the website.

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Question # 9

LenoxSoft is setting up a brand new Marketing Cloud Account Engagement business unit. They have identified a set of five users in Salesforce who will need to have Administrator roles in Marketing Cloud Account Engagement.

What should they do to provide these users access to Marketing Cloud Account Engagement?

A.

Change each user's profile in Salesforce to the System Administrator role, which will create them as Administrator users in Marketing Cloud Account Engagement.

B.

Provide each user with a unique activation link to create their own Administrator user records in Marketing Cloud Account Engagement.

C.

Import the users into Marketing Cloud Account Engagement and select the Administrator role on their Marketing Cloud Account Engagement user records.

D.

Add users to the Marketing Users group from Marketing Setup in Salesforce and map their user profiles to the Administrator roles.

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Question # 10

LenoxSoft is using three Marketing Cloud Account Engagement Business Units: United States, South America and Canada. The marketing team for each business unit wants to ensure only certain relevant opportunities sync to their business unit.

What should be configured in order to meet this requirement?

A.

Marketing data sharing rules on contact roles

B.

Marketing data sharing rules on accounts

C.

Marketing data sharing rules on opportunities

D.

Marketing data sharing rules on prospects

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Question # 11

LenoxSoft wants to quickly identify sales-ready leads from a list of prospects that came by their booth at a recent event. How should their engagement program be structured?

A.

Send the least targeted content first, followed by more targeted content

B.

Send five emails exactly seven days apart, without any following steps

C.

Send emails using dynamic content based on prospect account fields

D.

Send highly targeted content first, followed by less targeted content

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Question # 12

Which activity appears on a prospect's record when they submit a Marketing Cloud Account Engagement form named 'Contact Us' that resides on a Marketing Cloud Account Engagement landing page?

A.

Marketing Cloud Account Engagement Successfully submitted the "Contact Us" landing page and form

B.

Marketing Cloud Account Engagement Successfully submitted the "Contact Us" form

C.

Nothing will display

D.

Marketing Cloud Account Engagement Successfully submitted the "Contact Us" landing page.

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Question # 13

A customer has a CSV file of existing leads and contacts they want to import into Marketing Cloud Account Engagement as new prospects. Their Salesforce org contains duplicate leads and contacts with the same email address. They want to make sure the newly created prospects in Marketing Cloud Account Engagement are linked to specific lead and contact records in Salesforce. Their Marketing Cloud Account Engagement account allows multiple prospects with the same email address.

What import method should be recommended?

A.

Match records by CRM ID

B.

Match records by Account ID

C.

Match records by fuzzy match rules

D.

Q Match records by email address

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Question # 14

While reviewing the Velocity section of the Pipeline Report in the B2B Marketing Analytics App, a Marketing Cloud Account Engagement administrator notices that it is taking prospects an average of 30 days to get from the Visitor stage to the Prospect stage. The admin wants to decrease this to 15 days.

What next steps should decrease the transition time?

A.

Offer more conversion points for visitors such as Marketing Cloud Account Engagement forms and landing pages.

B.

Refine scoring and grading models to only give the Sales team the most qualified leads.

C.

Improve lead qualification efficiency by using automation rules to pass leads over to Sales.

D.

Create lead nurturing programs to help the Sales team nurture leads until their deals close.

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Question # 15

LenoxSoft has a training portal for customers. A Marketing Cloud Account Engagement page action changes a Prospect's Engagement custom field to Engaged for any prospects who views the page. Customer who regularly engage with the portal have more success with the platform, and those with low engagement have a high rate of attrition. To encourage engagement with the portal, Lenoxsoft wishes to use this custom field as the basis to develop a Training Engagement Program that encourages prospects to sign up for a live webinar which promotes the portal. They have the following requirements. - Prospects with no Engagement custom field value should be added to the Training Engagement Program - If Prospects register for the Webinar and view the training portal, they are removed from the Training Engagement Program What steps should Lenoxsoft take to achieve these requirements?

A.

Create an automation rule with the criteria :: Prospect custom field : engagement:: blank :: Action if:: Add to List

B.

Create a dynamic list with the criteria :: Webinar:: Successful & Custom Prospect custom field:: engagement:: engaged :: Action of:: Remove from list

Create an automation rule with the criteria :: Prospect custom field : engagement:: blank:: Action if:: Add to List

C.

Create a completion action with the criteria :: Webinar:: Successful & Custom Prospect custom field :: engagement:: engaged :: Action of:: Remove from list

Create an automation rule with the criteria :: Prospect custom field : engagement:: blank :: Action if:: Add to List

Create a segmentation rule with the criteria :: Webinar:: Successful & Custom Prospect custom field :: engagement:: engaged :: Action of:: Remove from list

D.

Create an automation rule : Prospect custom field [Engagement] is blank | Add to List

Create an automation rule: Prospect webinar is attended webinar AND Prospect custom field [Engagement] is engaged | Remove from list

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Question # 16

The LenoxSoft sales team has received an influx of leads from the Product Interest form. Many of the leads are not located in the United States. LenoxSoft only sells to customers in the United States so the sales team has requested that these inbound leads get qualified based on country before being assigned.

How should they ensure only qualified prospects who submit the form are sent to the sales team as new leads?

A.

Add a completion action to the Product Interest form to assign prospects, then have sales users delete those not in the United States.

B.

Create an automation rule set to match all with the criteria of Product Interest form completed and

Country field equal to United States with an action to assign prospects.

C.

Add a completion action to the Product Interest form to assign prospects only if their Country field is

United States.

D.

Create an automation rule set to match any with the criteria of Product Interest form completed and Country field equal to United States with an action to assign prospects.

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Question # 17

You can enable Progressive Profiling with Marketing Cloud Account Engagement Forms in orderd to show ceratin fields only if the prospect already has data in selected field(s)

A.

True

B.

False

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Question # 18

Lenoxsoft has a product line that is business to consumer. They use the Lead object, but the Contact and Account objects are combined. The Marketing Cloud Account Engagement Administrator wants to enable person accounts and understand how this configuration affects the syncing from Marketing Cloud Account Engagement to Salesforce. Given default Marketing Cloud Account Engagement and Salesforce syncing behavior, which statement is correct when Person Account are enabled?

A.

Marketing Cloud Account Engagement will create a lead record in Salesforce, and when the lead is converted, Marketing Cloud Account Engagement will sync with contact and account.

B.

Marketing Cloud Account Engagement will create a lead record in Salesforce, and when the lead is converted, Marketing Cloud Account Engagement will sync with the person account.

C.

The Salesforce contact level and account level fields will only sync with prospect fields in Marketing Cloud Account Engagement.

D.

The Salesforce person account record will only sync with the prospect record in Marketing Cloud Account Engagement.

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Question # 19

LenoxSoft using Marketing Cloud Account Engagement Pro is rolling out a new lead generation campaign where prospects register for a trade show on a Marketing Cloud Account Engagement-hosted landing page. The consultant suggests creating two

versions of the landing page and using a multivariate test, but LenoxSoft is unfamiliar with the feature. What is the primary benefits of using a multivariate test in this campaign?

A.

Marketing Cloud Account Engagement will automatically send underperforming landing page to recycle bin

B.

Marketing Cloud Account Engagement will automatically populate personalized information of each unique prospect.

C.

Marketing Cloud Account Engagement will give you content ideas for each landing page.

D.

Marketing Cloud Account Engagement will determine which version of the landing page generated most conversions

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Question # 20

LenoxSoft wants to implement a form to be used in multiple places on their website, including their "Contact Us" page, for prospects to contact their team. To align with their lead generation strategy, they want to ask for additional information upon subsequent form submissions.

How should this be implemented with Marketing Cloud Account Engagement?

A.

Create a Marketing Cloud Account Engagement-hosted form and host it on a separate "Contact Us" landing page.

B.

Create a Marketing Cloud Account Engagement-hosted form and place it on the website using an iframe.

C.

Create a form handler and enable data kiosk entry mode.

D.

Create a form handler to link to an existing form on the website.

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Question # 21

LenoxSoft is in the planning stages of rolling out an account-based marketing strategy. What initial action should they take?

A.

Develop dynamic content based on lead fields.

B.

Convert all existing leads into contacts to tie to accounts.

C.

Identify attributes of the key accounts they want to target.

D.

Create all contacts as campaign members in one campaign.

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Question # 22

LenoxSoft would like to enable the Google AdWords connector in Marketing Cloud Account Engagement. Which of the following would you NOT advise them on before they enable the connector?

A.

They should ensure their URL structures can handle parameters before verifying the connector.

B.

The connector cannot be linked directly to an MCC account.

C.

The connector will update all of their AdWords ads to include the tracking parameter, including those that were deleted or disabled.

D.

The connector will make copies of their AdWords ads (not including those that were deleted or disabled) and include the tracking parameter in the URL for the new versions.

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Question # 23

With Marketing Cloud Account Engagement, what is the recommended way to measure the success of an email campaign?

A.

Click Through rate

B.

Email Complain Rate

C.

HTML Open Rate

D.

Spam complaints.

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Question # 24

LenoxSoft has very specific lead qualification criteria that must be met before assigning prospects to a sales rep:

• The prospects must be located in Georgia or Florida.

• The prospects must submit their "Request a Demo" form.

When this criteria is met, they want to automatically assign the prospects to a sales rep. "State" is a required field on the "Request a Demo" form.

How should LenoxSoft automate assigning these leads?

A.

Create a completion action on the "Request a Demo" form with the action to assign to user.

B.

Add a completion action on the form to notify Admin, who manually assigns the prospect.

C.

Export the form submission report and import, assigning to the correct user upon import.

D.

Run an automation rule to assign based on the "Request a Demo" submission and State field.

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Question # 25

LenoxSoft wants to see all the Accounts that were closed last month on the Account Based Marketing dashboard in B2B Marketing Analytics.

What dashboard feature should be used?

A.

Select the dropdown filter "Closed Date" and "Last Month" to view all Accounts closed in the last month.

B.

Filter the dashboard by the highest sales activity in the Sales Activities by Accounts chart.

C.

Select the "Accounts" filter that allows filtering by accounts created within the last month.

D.

Select the win percentage in the Revenue Win Percentage donut chart so the Accounts will be faceted by won deals.

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Question # 26

Which is true about Visitor Filters?

A.

Use filters to exclude some types of visits, clicks, or other actions from your campaign results and email notifications

B.

You can the filter by IP

C.

You can filter by a hostname

D.

You can filter by a hostname wildcard

E.

You can't filter your own company IP

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Question # 27

Which is true about Marketing Cloud Account Engagement API limits

A.

No limits at all

B.

All editions have 10 000 API limit

C.

Marketing Cloud Account Engagement Growth Edition: Marketing Cloud Account Engagement Plus Edition: 25 000 Marketing Cloud Account Engagement Advanced Edition: 100 000

D.

Marketing Cloud Account Engagement Growth Edition: 25 000 Marketing Cloud Account Engagement Plus Edition: 50 000 Marketing Cloud Account Engagement Advanced Edition: 100 000

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Question # 28

Lenoxsoft needs to sync their Salesforce custom objects to Marketing Cloud Account Engagement prospects in order to run an automation rule. What is the first step in the process of setting up custom object syncing between the two systems?

A.

Create the Marketing Cloud Account Engagement custom object on the prospect level before the prospect Account level

B.

Configure the Salesforce custom object to relate to th< account, lead, or contact

C.

Adjust the sync behavior on the Marketing Cloud Account Engagement custom object to use the Salesforce value

D.

Perform a full Marketing Cloud Account Engagement database sync, prior to creating the Salesforce custom object

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Question # 29

What can you do in Advanced Section of Look and Feel step in Marketing Cloud Account Engagement Form

A.

Kiosk/Data Entry Mode: Do not cookie browser as submitted prospect

B.

PI Enable explicit bot protecting using reCAPTCHA

C.

Include "Not you?" link to allow visitors to reset the form

D.

Disable autoresponder emails on this form

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Question # 30

How many Scoring Categories is it possible to create

A.

25

B.

100

C.

15

D.

50

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Question # 31

Recommend a model to route qualified and unqualified leads across the business. Place in order from most qualified to least qualified lead. A.Low Grade | Low Score B.High Grade | Low Score C.High Grade | High Score D. Low Grade | High Score

A.

CDAB

B.

ABDC

C.

CBDA

D.

CDBA

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Question # 32

A customer is placing Marketing Cloud Account Engagement tracking code on their website and doesn't understand how first-party tracking differs from third-party tracking.

How would a consultant explain the difference?

A.

First-party tracking is not an option in Marketing Cloud Account Engagement, while third-party tracking is.

B.

First-party tracking is domain-based while third-party tracking is campaign-based.

C.

First-party tracking tracks prospects across different website domains, while third-party tracking does not.

D.

First-party tracking does not use cookies, while third-party tracking does.

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Question # 33

LenoxSoft wanted to deduct a prospect's score by 100 points if they visited their careers page on the website, what would be the best recommendation to implement?

A.

Page action

B.

Custom redirect

C.

Completion action

D.

Automation rule

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Question # 34

The marketing team likes to thoroughly test emails before sending them. This includes being able to view the links and variable tags as prospects will see them. What Marketing Cloud Account Engagement feature of email now can be used to run these tests?

A.

Create a test list of approved users to use in the testing tab of the email now.

B.

Create a dynamic list of approved users to use as the recipient list in the sending tab.

C.

Create a one off email test send by entering an email address in the Send to Emails section of the testing tab

D.

Create a static list of approved users to use as the recipient list in the sending tab.

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Question # 35

LenoxSoft noticed they are getting a much higher unsubscribe rate and suspect it is due to bot activity.

What should a consultant recommend to help prevent automatic unsubscribes from email scanners?

A.

Enable two-click unsubscribe in Marketing Cloud Account Engagement.

B.

Move the unsubscribe link to the header of the email instead of the footer.

C.

Immediately send prospects the resubscribe email template.

D.

Apply a

tag to the unsubscribe link so scanners ignore it.

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Question # 36

Which actions can be achieved with completion actions? [Choose three answers]

A.

Assign to queue

B.

Notify account owner

C.

Set profile

D.

Increment prospect field value

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Question # 37

Select three available Marketing Cloud Account Engagement Editions

A.

Marketing Cloud Account Engagement Growth

B.

Marketing Cloud Account Engagement Plus

C.

Marketing Cloud Account Engagement Professional

D.

Marketing Cloud Account Engagement Advanced

E.

Marketing Cloud Account Engagement Ultimate

F.

Marketing Cloud Account Engagement Standard

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Question # 38

What is true about completion actions? [Choose two answers]

A.

Completion actions are retroactive and will apply to activities done before and after you apply them

B.

Completion actions only execute for prospects. They will not affect visitors.

C.

Completion actions can be criteria based.

D.

Completion actions will not execute for image files.

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Question # 39

LenoxSoft is moving their forms from an external vendor into Marketing Cloud Account Engagement. The forms contain both default and custom fields. They want the forms to be hosted by Marketing Cloud Account Engagement for tracking purposes, but want to retain the same look and feel.

Which two actions should be taken to achieve this?

Choose 2 answers

A.

Import the list of custom fields used on their forms to create the fields in Marketing Cloud Account Engagement.

B.

Create the existing form links as custom redirects in Marketing Cloud Account Engagement for tracking.

C.

Migrate the HTML and CSS of the current form into a new Marketing Cloud Account Engagement layout template.

D.

Create the custom fields needed for the forms individually in Marketing Cloud Account Engagement.

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Question # 40

LenoxSoft is a global company interested in creating Marketing Cloud Account Engagement Business Units (PBUs) to support their regional needs. How should they to access PBU features?

A.

Move all users to Salesforce Lightning

B.

Purchase separate Marketing Cloud Account Engagement accounts

C.

Enable "Business Unit'connector setting

D.

Use the Marketing Cloud Account Engagement Lightning App

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Question # 41

Select available User Roles

A.

Administrator

B.

Sales User

C.

Marketing Manager

D.

CD Marketing

E.

Sales

F.

Sales Manager

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Question # 42

Why should a company assign prospects in Marketing Cloud Account Engagement via Salesforce active assignment rules instead of using other Marketing Cloud Account Engagement assignment actions?

A.

The ability to allow Salesforce to overwrite an assigned user in Marketing Cloud Account Engagement

B.

The ability to use existing complex Salesforce lead routing processes

C.

The ability to assign prospects via automation instead of manually

D.

The ability to assign prospects based on specific criteria being met

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Question # 43

LenoxSoft's ideal buyer is a C-level executive with an employee base over 500. Their department should either be technology or finance. C-level is the best fit but managers should also be included as they may make purchasing decisions. Which is the correct profile criteria for grading used to give the ideal buyer an "A" grade.

A.

Job title - C-level 3/3 Job title - Manager 3/3 Size 3/3 Dept 3/3

B.

Job title - C-level 3/3 Job title - Manager 3/3 Size 2/3 Dept 3/3

C.

Job title - C-level 3/3 Job title - Manager 3/3 Size 3/3 Dept 2/3

D.

Job title - C-level 3/3 Job title - Manager 2/3 Size 3/3 Dept 3/3

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Question # 44

What is critical in achieving good email deliverabillty?

A.

Having a text only version of email content

B.

Sending email through dedicated IP

C.

Setting up email authentication

D.

Using personalization in email content

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Question # 45

A marketing user needs to recreate the same form in each of LenoxSoft's two business units (BUs).

How should the marketing user handle this task?

A.

Create the form in one BU, then logout. Next, login to the second BU, recreate the form and logout.

B.

Create the form in the first BU, then ask marketing users to copy the form into their separate BUs.

C.

Create the form in the first BU, then export the form and import it into each of the other two BUs.

D.

Create the form in one BU, then use the BU switcher and manually recreate the form in the second BU.

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Question # 46

LenoxSoft has a grading profile for business units in both United States and Canada. Both profiles contain options for the industry field and several prospects with the grade of "A". What do we know about LenofSoft current grading strategy?

A.

LenoxSoft uses an automation rule to match the criteria US or canada to make a grading impact.

B.

LenoxSoft added location based criteria

C.

LenoxSoft must add prospect to a dynamic list

D.

LenoxSoft uses location based scoring categories .

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Question # 47

"LenoxSoft is migrating prospect records from an external system into Marketing Cloud Account Engagement. In this external system, each prospect has 50 custom fields.

They are trying to decide which fields to recreate in Marketing Cloud Account Engagement before importing in the records.

What are two ways they should decide which fields to recreate in Marketing Cloud Account Engagement?

Choose 2 answers

A.

Filter existing prospect records to see which custom fields have the most data.

B.

Review existing forms and landing pages to understand what data needs to be collected.

C.

Ask their accounting team to review and select the five most helpful fields.

D.

Pull a report of the data they intend to use for segmentation purposes.

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Question # 48

Which are true about Salesforce Engage

A.

Before you can set up Salesforce Engage, you must have a verified Salesforce-Marketing Cloud Account Engagement connector

B.

Salesforce Engage is not supported for Salesforce sandbox accounts

C.

Salesforce Engage is an app mainly for Sales to stay up to date with Prospect actions

D.

You can download Salesforce Engage App on your desktop or phone (Mac,Windows)

E.

You can use Salesforce Engage with Gmail by downloading an extension

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Question # 49

What are available Data Formats in Marketing Cloud Account Engagement Form Fields

A.

Text

B.

Number

C.

Email

D.

Phone

E.

Email with valid mail server

F.

Email not from ISPs and free email providers

G.

Date

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Question # 50

LenoxSoft has had a Product Interest form live on their website for the past 3 months. They would like to make sure that, moving forward, every time the form is submitted, a custom field is updated. They also want to update that custom field for anyone who has submitted the form before today. What combination of automation tools should LenoxSoft use to achieve this?

A.

Automation rule and completion action

B.

Dynamic list and automation rule

C.

Completion action and dynamic list

D.

Segmentation rule and completion action

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Question # 51

Which objects are synched between Marketing Cloud Account Engagement and Salesforce? [Choose two answers]

A.

Account

B.

Opportunity

C.

Case

D.

Order

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Question # 52

During the kickoff call, the LenoxSoft Marketing Manager expressed an immediate need to re-engage with older leads that went cold. Given this requirement, which Marketing Cloud Account Engagement features are the minimum requirement for a successful Engagement Program?

A.

Email Authentication > Salesforce Connector > Email templates > Users > Engagement program

B.

CNAME > Salesforce connector > Email Templates > Lists > Engagement program

C.

CNAME > Email Authentication > Email templates > Lists > Engagement program

D.

Tracking Code > CNAME > Email Templates > Dynamic Lists > Engagement program

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Question # 53

Lenoxsoft wants to continue to use their existing forms. Marketing Cloud Account Engagement form handlers cannot be used due to the encryption placed on them. However, Lenoxsoft wants all future leads or contacts converted via their existing forms to be created as prospects in Marketing Cloud Account Engagement with their Marketing Cloud Account Engagement campaign set to Salesforce connector. With this restriction outlines, Lenoxsoft wants to build an automated process with the following requirements: - New prospects are added to the New Lead engagement program and remain until they reach a score of 100 - Once prospects reach a score of 100, they should no longer receive emails from the New Lead engagement program. Based on the above, which process should the Consultant recommend?

A.

Build a Dynamic List:: Prospect Campaign is :: Salesforce Connector and prospect score:: is less than:: 100, Action:: add to list.

B.

Build a Segmentation rule :: Prospect Campaign is :: Salesforce Connector and Prospect Score :: is more than :: 100, Action :: add to list

C.

Build an Automation rule :: Prospect Created Date ago is :: 100 :: and prospect score:: is less than :: 10, Action :: add to list

D.

Build an Automation rule :: Prospect Campaign is :: Salesforce is:: Salesforce Connector and prospect score :: is less than :: 100, Action :: add to list

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Question # 54

LenoxSoft's marketing team wants to use one repeating program to continually nurture cold and unengaged leads, but wants the content for the emails sent through the program to be tailored based on how many times the prospect has entered the program.

They have decided to create a custom field called "Repeated Engagement" and increment that field by +1 each time a prospect enters the program.

Using this method, how should the team meet this need?

A.

Create an automation rule that adds prospects to static lists to feed new programs after each entry.

B.

Create dynamic content based on the "Repeated Engagement" field for use in the emails sent in the program.

C.

Use rule steps to send prospects down unique paths in the program based on the "Repeated Engagement" field value.

D.

Use the "Repeated Engagement" field to both suppress prospects from the original program and add them to new programs.

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Question # 55

Lenoxsoft is transitioning from their current marketing automation platform to Marketing Cloud Account Engagement. They have a landing page that they wish to migrate over to Marketing Cloud Account Engagement and need to understand what steps are involved in order to maintain the page's existing look and feel. What are the necessary first steps to migrate this landing page over to Marketing Cloud Account Engagement while maintaining the page's existing look and feel?

A.

Import the HTML file into Marketing Cloud Account Engagement and apply it to the layout template

B.

Create a Marketing Cloud Account Engagement landing page and import HTML from the landing page HTML

C.

Create layout template and import HTML from the landing page URL

D.

Import the HTML file into Marketing Cloud Account Engagement and apply it to the landing page

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Question # 56

A marketing team is rolling out several pieces of content that will qualify leads as sales-ready and then gated behind Marketing Cloud Account Engagement forms. They want to be able to filter tables in Marketing Cloud Account Engagement by a prospect's interaction with each piece of content.

What strategy would allow the team to do this?

A.

Build dynamic lists respectively based off of those form submissions.

B.

Add a form completion action to add prospects to the right Salesforce campaign.

C.

Track downloads in the form reports and build different lists for all submissions.

D.

Add a form completion action to apply a tag with the name of the piece of content.

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Question # 57

LenoxSoft has been using Marketing Cloud Account Engagement and Salesforce for one year and have enabled Einstein Behavior Scoring.

What guidance should the system administrator give to the LenoxSoft sales team so they can gain context into why their prospects are being scored the way they are?

A.

To always book a follow up call with prospects and record notes from the call in the Marketing Cloud Account Engagement Notes field for future review.

B.

To access the B2B Marketing Analytics app so they can look through the campaigns that the prospects have engaged with over the last year.

C.

To read the behavior score rationales to gain additional context around positive or negative reasons a prospect is scored the way they are.

D.

To read the lead score rationales to gain additional context around positive or negative reasons a prospect is scored the way they are.

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Question # 58

What is important to remember when creating custom prospect fields in Marketing Cloud Account Engagement? [Choose one answer]

A.

Marketing Cloud Account Engagement cannot sync with multi picklist in Salesforce

B.

The matching field in Salesforce must have the exactly the same name on the lead and contact object in order for Marketing Cloud Account Engagement to synch to both objects.

C.

Marketing Cloud Account Engagement cannot sync with formula fields in Salesforce

D.

You can only create 50 custom fields in Marketing Cloud Account Engagement.

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Question # 59

LenoxSoft uses a Salesforce web-to-lead form on their website for their Contact Us form. They want to integrate this form with Marketing Cloud Account Engagement and the following requirements:

• Avoid duplicates in both Marketing Cloud Account Engagement and Salesforce.

• Segment prospects based on form views and submissions.

Which lead generation strategy would answer both pre-requisites?

A.

Maintain the current form

B.

Use another third-party form

C.

Set up a form handler

D.

Replace with a Marketing Cloud Account Engagement form

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Question # 60

"LenoxSoft wants to ensure that if a lead or contact no longer meets market data sharing rules for a business unit (BU) the prospect is no longer active in the BU they previously matched.

What behavior should be expected in Marketing Cloud Account Engagement when a lead or contact no longer matches a market data sharing rule?

A.

The prospect is marked as do not email

B.

The prospect is marked as opted out

C.

The prospect is unassigned from its user

D.

The prospect is sent to the recycle bin

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Question # 61

If someone opt-out's do we need to delete this Prospect record?

A.

Yes, it is restricted by law

B.

False. It is restricted by law not to email them, but we still can track the activity

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Question # 62

LenoxSoft uses a 3rd party webinar platform. They want to create an automated process using an engagement program that sends a different email based on whether or not a prospect has registered for a webinar.

What should a consultant configure in Marketing Cloud Account Engagement and Salesforce in order to meet this use case?

A.

A Build a custom connector for the webinar platform and use a custom trigger in Engagement Studio to listen for the webinar registration,

B.

Create an engagement program for the webinar and use a Prospect Webinar trigger in the program to listen for the webinar registration.

C.

Export the registration list from the webinar platform, import it into Marketing Cloud Account Engagement and use it as a recipient list for the engagement program.

D.

Create a marketing app extension for the webinar platform, add an activity type for webinar registrations, and use an External Activity trigger in Engagement Studio to listen for the webinar registration.

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Question # 63

LenoxSoft just published a buyer's guide, which includes ROI calculators, pricing information, and implementation details.

Which audience would gain the maximum benefit from receiving a guide?

A.

Prospects at the bottom of the funnel — actively deciding between vendors.

B.

Prospects at the top of the funnel — newly sourced from a tradeshow.

C.

Prospects at the middle of the funnel — interacting with blog content only.

D.

Prospects who have transitioned out of the funnel — with a recently closed deal.

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Question # 64

Which two features would indicate LenoxSoft's Marketing Cloud Account Engagement instance has been authenticated and is ready to send emails?

Choose 2 answers

A.

A green check mark next to the domain key policy

B.

A green check mark next to the FBS registration ID

C.

A green check mark next to the Salesforce Connected user

D.

A green check mark next to the domain SPF record

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Question # 65

LenoxSoft has a Product Interest form where prospects can select a field value for which product lines they are interested in. The company wants that form field to automatically add prospects to a list for the product line they are interested in. If they select "Product Line A," it will add them to the "Product Line A" list. If the prospect field value doesn't contain "Product Line A," they would also like them to be removed from the list.

Which automation tool in Marketing Cloud Account Engagement should be used?

A.

Dynamic list

B.

Completion action

C.

Automation rule

D.

Segmentation rule

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Question # 66

Marketing Cloud Account Engagement's Permission Based Marketing Policy helps ensure your emails don't get flagged as spam. CAN-SPAM provisions include

A.

Don't use false or misleading header information

B.

Don't use deceptive subject lines

C.

Identify the message as an ad

D.

Tell recipients where you're located

E.

Tell recipients how to opt out of receiving future email from you

F.

Honor opt-out requests promptly

G.

Monitor what others are doing on your behalf

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Question # 67

LenoxSoft mentions that they would like to invest in a content strategy but is afraid they don't have the resources. What do you

advise?

A.

Start a company blog and promote a few high-quality pieces of content.

B.

Post content from other websites on your own site.

C.

Hire an agency to create content.

D.

Focus on creating as much content as possible.

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Question # 68

LenoxSoft is considering moving from a shared IP address to a dedicated IP address.

What requirement would support advising them to move to a dedicated IP?

A.

LenoxSoft sending a quarterly emails to 100,000 prospects

B.

LenoxSoft's database growing by 500,000 prospects

C.

LenoxSoft creating 20 new Engagement Programs

D.

LenoxSoft sending more than 100,000 emails a month

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Question # 69

You have setup an automation rule to add 50 points to prospects who have had activity in the last 30 days and have submitted a specific landing page. You decide that you want to change this up to reflect more recent activity and open it up to all landing pages. You edit the rule criteria to reflect prospect last activity of 10 days or less and submission of any landing page and update the action to add 75 points instead. Which of the following statements is true?

A.

For all prospects who have already matched, no new actions will be applied.

B.

For all prospects who have already matched the rule, they will receive the 75 point completion action instead of the 50 points they already received.

C.

For prospects who have already matched but also meet the new criteria, they will receive the 75 points in addition to the 50 points they already received.

D.

For all prospects who have already matched the rule, they will receive the 75 point completion action in addition to the 50 points they already received.

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Question # 70

Choose required fields while creating a Prospect

A.

Email

B.

Company

C.

CD Campaign

D.

Profile

E.

Score

F.

Grade

G.

Assign To

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Question # 71

LenoxSoft has a service portal for customers. A Marketing Cloud Account Engagement page action set by the admin will change a prospects engagement custom field to "Engaged" for any prospect who views this service portal page. Customers who visit this portal more often have a higher company satisfaction rate. Those who rarely visit the portal have a high rate of attrition. LenoxSoft wants to encourage customers to engage with the service portal and has the following requirements: * Prospects with no Engagement custom field value should be added to the Engagement Program. * If prospects registers for an upcoming webinar and views the training portal they should be removed from the engagement program. What steps do you recommend to achieve those requirements?

A.

Automation Rule with blank critera and add action &

B.

Automation rules with attended webinar and remove action

C.

Automation Rule with blank critera and add action & Dynamic List with attended webinar and remove action

D.

Automation Rule with blank critera and add action & Completion action rules with attended webinar and remove action

E.

Automation Rule with blank critera and add action & segmentation rules with attended webinar and remove action

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Question # 72

Which is true about Marketing Cloud Account Engagement Flile Hosting limits

A.

No limits at all

B.

Marketing Cloud Account Engagement Growth Edition: 100MB Marketing Cloud Account Engagement Plus Edition: 500MB Marketing Cloud Account Engagement Advanced Edition: 10GB

C.

Marketing Cloud Account Engagement Growth Edition: 1GB Marketing Cloud Account Engagement Plus Edition: 5GB Marketing Cloud Account Engagement Advanced Edition: 10GB

D.

Marketing Cloud Account Engagement Growth Edition: 500MB Marketing Cloud Account Engagement Plus Edition: 2GB Marketing Cloud Account Engagement Advanced Edition: 5GB

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Question # 73

LenoxSoft hosts content in Marketing Cloud Account Engagement and makes it available to prospects via a form submission on their website. They have noticed a high number of form submissions, but some email addresses provided appear to be invalid or fake.

Which two strategies for gating content should ensure real prospects are the ones accessing the content?

Choose 2 answers

A.

Prospects with invalid emails are sent an autoresponder requesting email verification.

B.

Prospects with invalid emails are marked as 'Do Not Email' to avoid future communication.

C.

Using the data format drop-down, set the email validation option at the form level.

D.

Send the content via an autoresponder email with a link to download the content.

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Question # 74

Can Marketing both Import and Export Prospects?

A.

True

B.

False

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Question # 75

LenoxSoft wants Co ensure they're not over-emailing their target audience on specific email send actions in an Engagement Studio program.

What is the best way to help their marketing team achieve this goal?

A.

Automatically remove prospects from the program when an email reply trigger is met.

B.

Increase the wait time on the Email send action steps.

C.

Set the Engagement Studio program to repeat every 10 days.

D.

A Leverage Einstein Engagement Frquency in a rule step before the Email send action steps.

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Question # 76

LenoxSoft would like to set custom scoring based on event attendance. What scoring options are available through the Marketing Cloud Account Engagement Connectors?

A.

Webinar & Event invite. Registrations & Attendance

B.

Webinar & Event Registrations & Attendance

C.

Webinar: Attended/NoShow/Registered Event :Checked In/Registered

D.

Only Webinar & Event Attendance

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Question # 77

LenoxSoft's web developer told the marketing team that the company website already has a Google Analytics tracking code in place, so the Marketing Cloud Account Engagement tracking code is unnecessary.

Which two benefits of installing the Marketing Cloud Account Engagement tracking code should be considered?

Choose 2 answers

A.

Associate visitor activity to a prospect on form submission.

B.

Track the prospect's click path through the website's content.

C.

Capture complete demographic information about an anonymous visitor.

D.

Trigger page actions to occur when a prospect visits a certain URL.

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Question # 78

Which are true about Engagement Program

A.

If a prospect is removed from a list that a program uses, that prospect stops moving through the program

B.

If you remove a prospect from a program's recipient list, and then add the prospect back later, they start where they left off in the program

C.

If a prospect opts out of a list used for a program, they still move through the program, but don't receive program emails

D.

When no new prospects are added to or processed in a program for 30 days, it becomes inactive

E.

When merged prospects are members of the same engagement program, it's possible for one to skip steps or move through the same step twice. The new master prospect restarts a program from the step that any of its merged prospects touched most recently

F.

A single rule step can evaluate up to five conditions

G.

When no new prospects are added to or processed in a program for 365 days, it becomes inactive

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Question # 79

Select available Social Media Connectors

A.

Twitter

B.

Facebook

C.

CD Linkedln

D.

AddThis

E.

FullContact

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