CRT-211 Questions and Answers

Cloud Kicks users need to link multiple Case records to multiple Outcome records stored in a custom object. Any user that can view the Case record must be able to create a link. The administrator creates a Case Outcome custom object.

What is the recommended option to use when adding a field to Case Outcome?

The administrator at Cloud Kicks istroubleshooting an issue one user is having with a flow. They have decided to add a debug log to that user.

What debug log category should be used?

Person accounts were recently activated at Cloud Kicks.

There are three record types for accounts:

• B2B customer

• B2C Customer

• External Partner

There are two record types for leads:

• B2B Lead

• B2CLead

The test team finds that when the Convert button is clicked on a B2C Lead record, only the B2BCustomer and External Partner account record types are available choices on the Conversion Layout.

What should the administrator do to correct this issue?

Cloud Kicks has a Process Builder which should trigger upon a status change from onapproval process. The Process Builder triggers if the status is updated manually, but not as a result or the approval process update.

What could the administrator do to troubleshoot the issue?

Ursa Major Solar allows accounts toapply for loans to purchase solar panrts. Financial information will be stored in a custom object. Only finance team members should see the related financial information about the account.

What kind of field should the administrator create in the custom object?

Cloud Kicks (CK) has introduced its new Alpha Shoe line. Customers create cases from CK's website. Managers receive a report of all cases created last week. Managers would like a way to easily see in the report if the customer refers to the new shoe line in the case subject.

How should the system administrator modify thr report meet this request?

DreamHouse Realty (DR) wants to ensure that its data is protected. There have been several recent attempts to phish employees.

What should DR do to help ensure that the user that is logged in is the right user when the running user is trying to view reports and dashboards?

Cloud Kicks (CK) typically sells Its products direct to consumer and tracks sales using the Order object In Salesforce. The head of sales has now decided that CK will also sell to retail locations for resale. The administrator wants toleverage opportunities and opportunity products for these new deals.

What should the administrator do to track accurate sales data on opportunities?

Cloud Kicks wants to implement multi-factor authentication (MFA) to help better secure its Salesforce org.

Which two options should the administrator consider to use MFA?

Choose 2 answers

Cloud Kicks has just released a new ProcessBuilder on the Account in production. The end users keep getting error messages that prevent them from completing their updates to the Account.

Which three things should the administrator do to resolve this issue?

Choose 3 answers

Northern Trail Outfitters (NTO) is expending into the U.K. While most of NTO’s product are the same as in the US. Pricing will vary from productdue to shipping and raw material cost differences.

What should the administrator configure for a smooth rollout to the U.K.?

A sales user is assigned to a permission set group that gives them Modify All access to

Accounts. An administrator assigns the same user to a muting permission set that mutes Deletes access on Account.

What level of access will the sales user have on the Account object?

AW Computing hasseveral service plans it offers with its laptops. Management wants the sales team to focus on bringing in new business and to have the creation of the renewal opportunity for the service plans happen automatically.

What approach should the administrator take to automate the renewal process7

AW Computing wants to create a process to assign accounts to different salespeople based on the annual revenue…. of the company. The administrator has decided to create a flow.

Which two consideration should the administrator make sure to remember when creating the flow? Choose 2 answers

An administrator has a request to write a report listing accountsthat have sales from this year and that have a completed activity in the last 30 days.

What reporting feature should the administrator employ to provide only the list of accounts, without listing the details of the opportunities?

The administrator at Cloud Kicks is evaluating the capabilities of Schema Builder to create custom objects and custom fields. The administrator likes the user interface of the Schema Builder, as opposed to the new object and field wizards, but also notices some limitations.

What needs to be configured from the object manager instead of Schema Builder?

Users report that the industry picklist field is no longer visible on account records. What test can an administrator use to troubleshoot the issue?

Cloud Kicks (CK) completed a project in a sandbox environment and wants to migrate the changes to production. CK split the deployment into two distinctchange sets. Change set 1 has new custom objects and fields. Change set 2 has updated profiles and automation.

What should the administrator consider before deploying the change sets?

Sales teams at Cloud Kicks ask each visiting customer to fill out a form that capturing their contact information and some basic footwearpreferences. This information is saved to a spreadsheet and used by the sales team to alert their contacts when new shows are added to the inventory that matches their preferences. The sales team wants to be able to track this in Salesforce and see the information when viewing the contact

Record.

Which two ways should the administrator configure this requirement?

Choose 2 answers

Cloud Kicks maintains Inventory in a legacy application. Management wants the information to also be available to view and report on in Saiesforce.

Which action should the administrator take to achieve this goal?

What are threeoptions available to the administrator to help with this issue? Choose 3 answers

On the Contact record, if a contact has the value of 'CEO‘ in the Title field, the administrator wants to require the users to also put a phone number in the Phone field.

What formula should the administrator put in the Error Condition Formula of a validation rule to enable this?

Cloud Kicks tracks project details in a custom Project object. Project Milestones are tracked in a second custom object, with a reference to the parent Project record. Users need to automatically create a standard set of related Project Milestones when a Project record is created.

What is the recommended automation solution?

A user started to work remotely. They are having an Issue logging in.

What could be the issue?

The sales department has asked to limit access to the Amount field on the Opportunity to only tnose users. In the sales department and on the executtve team, Northern Trail Outfitters uses six custom profiles including Sales User. Marketing user, call Center user. Executive User Sales Manager user, ana call Center Manager user. Field level access is removed from three or the profiles In the sandbox.

What action should an administrator take to make sure this change is in production?

An administrator needs to create a junction object called Account Region to link the standard Account object with a custom objectcalled Region.

Once the junction object is created, what are the next two steps the administrator should take?

Choose 2 answers

Sales reps at AW Computing hove been reporting that contact phone numbers sometimes revert book to on old value after being updated.

What should the administrator do to resolve this issue?

The administrator at AW Computing implements multi-factor authentication using the Salesforce Authenticator app downloaded on company-provided iPhones. A sales rep breaks their phone and needs to updatean opportunity record.

How should the administrator grant access for the sales rep?

AW Computers has enabled the feature for Contact to multiple Accounts. A rep is trying to remove the primary Account from a Contact but Is unable to do so. Theadministrator has already updated the page layout to no longer require an Account.

What could be the issue?