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Apple Certification Exam SVC-19A has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus
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In the systematic troubleshooting approach, which of the following statements is true about isolating an issue?
Please refer to the following information to answer the questions on the right.
Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.
She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.
Based on the information Debra gave you and what you have observed, what is a logical question to ask next?
You are in the process of isolating a customer issue and have ruled out an environmental or educational cause. You suspect the issue is with the device.
If the issue is with the device software, which of the following are possible causes? (Choose three.)
If Michel accidentally drops a replacement top case assembly with battery for a MacBook Pro (Retina, 15-inch, Mid 2015), what steps should he take before continuing with the repair?
Which equipment is used to check if an AC power outlet is properly grounded?
TESTED 22 Nov 2024
