HP2-H41 Questions and Answers

the ability of a printer to collate and staple without jamming

the total cost of ownership, including memory and accessories

the total printing process, from clicking Print, to a finished page in the output bin

the movement of a print job through the network

cost control and web site administration

ERP and CRM

HP Web Jetadmin and PaperPort

DIY/in-house marketing and document workflow

HP Instant-on Fuser

HP Edgeline technology

HP Web Jetadmin

HP ColorSphere toner

You should focus primarily on volume of sales.

You should focus only on your margin.

You should minimize time spent with customers.

You should focus on your customer's business problems.

An HP service for businesses who need supplies when they need them, regardless of time of day, weekends, or holidays

An HP software program that remotely manages what end users are printing

An hp.com database full of answers to customer inquiries about anything from technical issues, to putting new life into printed documents and photographs

An HP program that provides genuine HP supplies, maintenance, and break-fix services, plus drives continual improvement for customers across the customer's needs for imaging and printing

job storage

CD/DVD creation

wireless printing

job accounting

local universities

employment agencies

local newspapers

vertical industry association websites

Shows which devices are available for printing

Automatically notifies the IT department when an imaging or printing device is in use

Automatically configures settings upon connection to the network

Enables remote management of the imaging and printing device

easy to change

based upon detailed information

always positive

made in the first 5 to 30 seconds

difficult to change

Sell as many devices as possible to secure ongoing sales of supplies and maintenance items.

Offer free training when selling HP imaging and printing devices.

Match product features to the customer's needs to improve the way they work.

Sell products that offer the most functionality to fit within the customer's budget.

Inkjet printers cost more to print per page than LaserJet printers do.

Inkjet printers require more time for the ink to dry.

Inkjet printers generally use less energy than Laser printers do.

Inkjet printers are generally more suited for printing photographs.

Tape the smaller pages onto blank pages of the largest size, and scan them all at the same time.

Separate the pages of the original into stacks of each media type, and use the job build feature to scan and reassemble the document.

Scan and copy the smaller pages onto media that is the size of the largest pages, and then load the copies with the larger pages to scan them into a single job.

Load all pages into the tray in the original order, and scan them all in the same job.

Cut sheet and rolled media

Cut sheet media only

Letter or A4 and Legal or A3

Rolled media only

Pro

Enterprise flow

ePrint public print locations

Home and home office

Small and medium business

Enterprise

Customers must balance administration, customers, expertise, and sales.

Customers should outsource their marketing work and focus on IT.

Customers need to give first priority to their IT and then to their business.

Customers need to spend time building their IT platform before they focus on their core business.