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GE0-806 Questions and Answers

Question # 6

Which of the following WFM reports is designed to show the total amount of time an agent, team or site has spent in various states?

A.

Schedule States Report

B.

Activity weekly Schedule Report

C.

Schedule Summary Report

D.

Schedule State Totals Report

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Question # 7

Using which application can you backup the WFM Database?

A.

Genesys Administrator

B.

WFM Database Utility

C.

WFM Backup Utility

D.

WFM Configuration Utility

E.

WFM Web

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Question # 8

What is the duration for an interaction volume Template?

A.

1 day

B.

1 week

C.

l month

D.

l year

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Question # 9

When does WFM web place a trade "in review"?

A.

The agent schedules have different trade rules

B.

The agent schedules have the same trade rules

C.

Either agent is trading days off for working days

D.

Either agent has a scheduled exception with the delete rule enabled

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Question # 10

In the WFM Web Supervisor, what must be used to accommodate building schedules for longer than 6 weeks?

A.

Set the end date to the date you desire that is 6 weeks or higher from the start date

B.

Set the extended end date to a date you desire that is 6 weeks or higher from the start date

C.

In One WFM Server application object, set the option "Schedule Duration" to a value greater than 6

D.

One cannot build schedules greater than 6 weeks in length

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Question # 11

When a call arrives on a Routing Point and needs to be delivered to an Agent with a specific skill, which Genesys Solution actually decides who will receive the call?

A.

Workforce Management

B.

Outbound Contact

C.

Universal Routing

D.

Solution Reporting

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Question # 12

It is desired that multi-skilled Agents, when scheduled for an Outbound Activity, do not answer inbound calls and Emails. They will only work outbound calls, what is this feature called?

A.

Activity Set

B.

Task Sequence

C.

Exception Task Sequence

D.

Marked Time .

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