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 FSL-201 Dumps with Practice Exam Questions Answers

Questions: 105 questions

Last Update: Dec 21, 2024

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Salesforce Certification Exam FSL-201 has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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FSL-201 Questions and Answers

Question # 1

Universal Containers’ (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported using standard fields and features?

A.

Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order Line Item.

B.

Train Dispatchers to update the “Duration” field when Work Orders are created. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order Line Item.

C.

Create Knowledge Articles with the baseline durations for each Product. Train Service Technicians to associate the appropriate Knowledge Article, and then update the “Duration” field on the Work Order Line Item.

D.

Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order.

Question # 2

Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?

A.

Establish a Preventative Maintenance program for their install base.

B.

Integrate IoT data from their install base to detect asset issues.

C.

Launch a feedback survey to their install base and follow up on results.

D.

Review existing contracts for obsolete provisions and requirements.

Question # 3

Universal Containers performs service which may require more than one task on a Work Order. A Consultant has recommended Work Order Line Items to manage the task(s). What should be considered as part of this solution to ensure tasks are dispatched?

A.

Work Order Line Items require a Case for the field technician to perform the work.

B.

All Work Order Line items inherit the required Skills for the associated Asset.

C.

Work Order Line Items require a Service Appointment for a field technician to perform the work.

D.

Scheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.

Question # 4

Often, Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date. How can these certifications be manager on the Resource?

A.

Add the Resource Skill and track certification using reminder.

B.

Add the Resource Skill and create Absence once expired.

C.

Add the Resource Skill as Time Phased.

D.

Add the Resource Skill and remove from the Service Territory once expired.

Question # 5

Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills. What should the Consultant consider when using Work Types?

A.

A change to the skills on a Work Type will affect the required skill on Work Orders previously created from that Work Type.

B.

A Work Order inherits the Work Types required skills; however, the user has the ability to add/remove skills on the Work Order.

C.

An existing Work Order Line Item will inherit the required skill of a Work Type, regardless of any existing required skills.

D.

A Work Order Line Item will inherit their parent Work Order’s Work Type Skills, and the user is unable to make additional changes.

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