CBAP Dumps with Practice Exam Questions Answers

A cause-and-effect diagram, also known as an Ishikawa diagram or a fishbone diagram, is a graphical tool that visualizes the result of a root cause analysis study. It helps to identify, sort, and display the possible causes of a specific problem or quality issue. It can also be used to explore the root causes of a problem or a desired outcome. The diagram looks like the skeleton of a fish, hence the name fishbone diagram. The effect or problem is shown as the fish’s head, and the causes are shown as the bones along the spine. The diagram helps to organize the causes into categories, such as people, processes, equipment, materials, environment, etc. The diagram can be created by brainstorming the causes and grouping them into major categories. The diagram can then be analyzed to identify the most likely or significant causes of the problem or outcome. References:

• Root Cause Analysis: Definition, Examples & Methods | Tableau, under Approaches to Root Cause Analysis
• Root Cause Analysis, Ishikawa Diagrams and the 5 Whys - isixsigma.com, paragraph 1
• Root Cause Analysis - Practical Action, paragraph 1

A tornado diagram is a type of bar chart that shows the effect of varying different input parameters on an output variable. It is often used in sensitivity analysis to compare the relative importance of different factors or uncertainties that affect the outcome of a decision, project, or model. A tornado diagram typically has a horizontal baseline that represents the base case value of the output variable, and vertical bars that extend to the left and right of the baseline to show how the output changes when each input parameter is varied from its minimum to maximum value, while holding all other parameters constant. The bars are usually sorted by their length, creating a shape similar to a tornado. The longer the bar, the more sensitive the output is to that input parameter. A tornado diagram can help identify the key drivers of the output variable, as well as the parameters that have little or no impact. 

The sorting stage should be assessed as the most likely to increase process inefficiencies, because it is a manual, error-prone, and time-consuming task that depends on the operator’s accuracy and speed. The sorting stage requires the operator to read the printed address on each package and place it in the correct delivery box, which may involve multiple steps, movements, and decisions. The sorting stage may also introduce delays, bottlenecks, or rework if the operator makes mistakes or cannot keep up with the volume of packages. The loading, packaging, and printing stages are less likely to increase process inefficiencies, because they are either automated or simpler tasks that involve fewer steps, movements, and decisions. The loading stage only requires the operator to load 100 cards after an alarm is raised, which is a straightforward and infrequent task. The packaging and printing stages are automated and do not require any human intervention, which reduces the risk of errors and delays. References:

• CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Chapter 6: Strategy Analysis, page 248
• Business Analysis Body of Knowledge (BABOK) Guide, Version 3, Chapter 5: Strategy Analysis, section 5.2: Analyze Current State, page 95
• Business Analysis Professional Resources, IIBA Resource Collection, Business Analysis Body of Knowledge (BABOK) Guide
• CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Skillsoft Book, Chapter 6: Strategy Analysis, page 248

Decision analysis is a technique for identifying and evaluating the possible options for a given problem or situation. It involves defining the criteria, alternatives, and consequences of each option, and applying a decision-making method to select the bestoption12. Decision analysis can be used for assessing and recommending solutions that fit an organization’s need for a new third-party sales tool, as it can help to compare the features, benefits, costs, and risks of different vendors or products. The other options are not techniques for identifying suitable options, but rather tools or methods for other purposes. A balanced scorecard is a tool for measuring and managing the performance of an organization or a solution3. A vendor assessment is a method for evaluating the capabilities and suitability of a potential vendor or supplier4. A process analysis is a technique for understanding and improving the current or future state of a business process

Risk identification is the process of identifying and assessing factors that may jeopardize the success of a project or the achievement of a goal. It involves determining the sources, causes, and potential impacts of risks, as well as documenting them in a risk register. Risk identification is an iterative and ongoing process that should be performed throughout the project life cycle. It helps to identify the uncertainties and assumptions that may affect the project objectives and deliverables. Risk identification is the first step of risk management, which also includes risk analysis, risk response, and risk monitoring and control. References: IIBA BABOK Guide v3, section 11.2.1, page 386; CBAP / CCBA Certified Business Analysis Study Guide, chapter 5, page 230; CBAP Sample Questions, question 229.