Apple-Device-Support Questions and Answers

You can enroll up to five fingerprints on iPad Air (4th generation) using Touch ID. Touch ID is a feature that allows you to securely and conveniently unlock your iPad, authorize purchases and payments, and sign in to many third-party apps. You can add multiple fingerprints (both of your thumbs and forefingers, for example) or register multiple reads of the same finger to provide even more data from a variety of angles. References: = Apple - Support - Manuals, Set up Touch ID on iPad; iPad Air: How to set up and use Apple’s new Touch ID fingerprint sensor.

The Performance window in Wireless Diagnostics shows a live view of the current Wi-Fi signal strength, quality, and rate. It also displays a graph of the signal-to-noise ratio (SNR) over time, which can help you identify sources of interference or other problems with your Wi-Fi connection. The Performance window can be accessed by opening Wireless Diagnostics from the Spotlight menu, clicking Window on the menu bar, and selecting Performance. References: Apple Support: Use Wireless Diagnostics on your Mac, How to determine Wi-Fi signal strength on Windows 10

Network settings is the macOS resource that displays the status of network interfaces in a dynamic list. You can access Network settings from System Preferences > Network, or by clicking the network icon in the menu bar and choosing Open Network Preferences. Network settings shows you the available network interfaces, such as Wi-Fi, Ethernet, Bluetooth, etc., and their connection status, IP address, DNS server, and other information. You can also use Network settings to configure, enable, disable, or troubleshoot your network connections. References: = Apple Device Support Exam Prep Guide, page 11; Apple - Support - Manuals, macOS User Guide, Network preferences.

According to the Apple Device Support Reference Materials, the steps to put an iPhone in recovery mode are:

• Plug your iPhone in to your computer using your USB to Lightning cable1.
• On a Mac with macOS Catalina or later, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes1.
• Quickly press and release the Volume Up button, then quickly press and release the Volume Down button, and then press and hold the Side (or Power) button until the recovery mode screen pops up12. It won’t happen instantly, so hang on for at least 15 seconds or so before you try it again2.
• Locate your device on your computer and choose the option to Update or Restore1.

These steps apply to all iPhones manufactured since 2017, including iPhone 8 or later, iPhone SE (2nd and 3rd generations), and iPhone 12 or later2. For older models, such as iPhone 7 or earlier, the steps may vary slightly1. References: 1: If you can’t update or restore your iPhone or iPod touch - Apple Support 2: How to put your iPhone or iPad into recovery mode | iMore

According to the Apple Device Support Reference Materials, you need your passcode to enable Face ID when:

• You have just turned on or restarted your device by force restart or automatically after an OTA software update1.
• Your device has failed to match a face for 5 times1.
• You haven’t unlocked your device for more than 48 hours1.

The other two options, C and D, are not correct because they are based on incorrect or incomplete information. The correct condition for option C is that the passcode hasn’t been used to unlock the device in the last six and a half days and Face ID hasn’t unlocked the device in the last 4 hours1. The correct condition for option D is that your device has received a remote lock command1. References: 1: Use Face ID on your iPhone or iPad Pro - Apple Support, Section "Require a passcode".

 This is the correct way to schedule an email in the Mail app on iPhone, as introduced in iOS 16. You can compose your email as usual, and then long-press the send button (an upward arrow) to see the options for scheduling. You can choose from the suggested times, or tap “Send Later” to set a custom date and time. The scheduled email will appear in a separate mailbox called “Send Later”, where you can view or delete it. The email will be sent automatically at the scheduled time, as long as your iPhone is on. References: How to Schedule Emails on Your iPhone - How-To Geek, Schedule an Email in Apple Mail on Your iPhone (iOS 16), How to schedule emails on iPhone, iPad, and Mac to send later, How to Schedule Email in the Mail App on iPhone - Guiding Tech, How to Schedule Emails on an iPhone - groovyPost

Face ID is a biometric authentication method that allows you to securely unlock your iPhone or iPad, authenticate purchases, sign in to apps, and more, all with just a glance. However, there are situations where Face ID is not permitted and you need to enter your passcode instead. According to the Apple Device Support Reference Materials1, these situations include:

• The device has just been turned on or restarted.
• The user hasn’t used their passcode or password to unlock their device for 156 hours (six and a half days), and the user hasn’t used a biometric to unlock their device in 4 hours.
• The device hasn’t been unlocked for more than 48 hours.

Therefore, the correct answer is C, D, and E.

References:

• Face ID, Touch ID, passcodes, and passwords

The Apple program that you should join if you’re in charge of testing your organization’s infrastructure and its ability to work with the Apple software before public release is Apple Seed for IT. This beta-testing program, available to any business organization or educational institution, allows you to evaluate the latest prerelease software versions in your unique work environments. You can test the compatibility, stability, and security of your IT infrastructure and business-critical apps with the upcoming releases of macOS, iOS, iPadOS, tvOS, and watchOS. You can also provide feedback directly to Apple and influence the development of the software1.

The other options are not suitable for this purpose, as they have different goals and requirements. Design for IT is a program that helps you design and implement solutions for Apple devices in your organization, but it does not provide access to prerelease software2. Apple Developer Program is a program that lets you distribute apps on the App Store and access developer resources, but it does not offer a dedicated channel for testing your organization’s infrastructure3. Apple Developer Enterprise Program is a program that allows you to develop and deploy proprietary, internal-use apps to your employees, but it does not allow you to test the compatibility of those apps with the latest Apple software4.

References: 1: Apple Seed for IT - Apple Support. 2: Design for IT - Apple Developer. 3: Apple Developer Program - Apple Developer. 4: Apple Developer Enterprise Program - Apple Developer.

To view live log messages using Console on your Mac, you need to select Mac in the sidebar, then click Start Streaming in the toolbar. This will display the log messages for your Mac as they are generated. You can also use the Touch Bar to start or stop streaming. The type of log message is indicated by a dot in the Type column: red for faults, yellow for errors, dark gray for debug messages, and light gray for info messages1. References: View log messages in Console on Mac, Apple Support.

In the Notes app, you can lock notes to protect your sensitive information. You can access your locked notes using your device passcode or a custom password. If you have multiple Notes accounts, you choose the locking method for each account (for example, your iCloud account). You can also use Face ID or Touch ID to access your locked notes, if you enable this option in the settings. To lock notes with a custom password, you need to go to Settings > Notes > Password, choose an account, and tap Use Custom Password. To lock notes with Face ID, you need to go to Settings > Notes > Password, choose an account, and turn on Face ID. To lock or unlock a note, you need to tap the More button and then tap the Lock icon. You can also lock or unlock all notes in the Notes app by tapping the Lock icon in the bottom toolbar. References: Lock your notes on iPhone - Apple Support, How to Lock Your Secrets in the Notes App (and Why You Should) - Lifehacker

Click Network in the sidebar, then click Wi-Fi on the right. Scroll down and click Advanced to open the list of known networks. Click the More button. next to the network name, then choose Copy Password.

Sysdiagnose is a tool that extracts information from iOS or iPadOS devices and captures it in a log file. You can use sysdiagnose to troubleshoot general issues or report them to AppleCare. To run sysdiagnose, you can either press and hold both volume buttons and the side or top button on iPad for 1 to 1.5 seconds, or use AssistiveTouch to select Analytics from the Top Level Menu. After sysdiagnose finishes, you can find the log file in Settings > Privacy & Security > Analytics & Improvements > Analytics Data. The log file name starts with “sysdiagnose” and includes the date and time of the capture. You can then transfer the log file to your Mac via AirDrop or USB. References: = Using Sysdiagnose to Troubleshoot iOS or iPadOS; Gathering a Sysdiagnose from an iPadOS or iOS device; Apple Device Support Exam Prep Guide, page 10.

According to the Apple Device Support Reference Materials, you can change the undo send delay setting on your iPad by going to Settings > Mail > Undo Send Delay1. This setting allows you to unsend an email within a certain time frame after you tap the send button. You can choose from Off, 10 seconds, 20 seconds, or 30 seconds. The other options, A, B, and C, are not correct because they are not the correct paths to access the undo send delay setting. General > Mail > Undo Send Delay is not a valid path in the iPad settings2. Open your mail app then open settings and select Undo Send Delay is not a valid option because the mail app does not have its own settings menu3. Settings > Mail > Accounts > Undo Send Delay is not a valid path because the Accounts section does not have an undo send delay option4. References: 1: Unsend email with Undo Send in Mail on iPad - Apple Support, Section "Delay sending emails". 2: General settings on iPad - Apple Support 3: Mail settings overview for iPad - Apple Support 4: Manage email accounts in Mail on iPad - Apple Support

According to Apple, the security setting defines the type of authentication and encryption used by your router, and the level of privacy protection for data transmitted over its network. WPA3 Personal is the newest, most secure protocol currently available for Wi-Fi devices. It works with all devices that support Wi-Fi 6 (802.11ax), and some older devices. WPA2/WPA3 Transitional is a mixed mode that uses WPA3 Personal with devices that support that protocol, while allowing older devices to use WPA2 Personal (AES) instead. This mode offers better security and compatibility than WPA2 Personal (AES) alone, and avoids the weak security and performance of WEP and WPA/WPA2 modes. References: Recommended settings for Wi-Fi routers and access points - Apple Support

 Notify When Left Behind is a Find My feature that is available only on MacBook models with Apple silicon. This feature alerts you when you leave your Mac behind in an unfamiliar location, such as a cafe or a hotel. You can also set exceptions for places where you don’t want to receive notifications, such as your home or office. Notify When Left Behind requires a Mac with Apple silicon and an iPhone or iPad with iOS 15 or iPadOS 15 or later. References: = Apple - Support - Manuals, Find My User Guide, Notify When Left Behind; Apple - Support - Manuals, Set up Touch ID on iPad; How to use the new Notify When Left Behind feature in iOS 15.

 According to the image you sent, the screen sharing service is disabled because the remote management service is turned on. You can’t have both screen sharing and remote management on at the same time. Remote management allows you to perform more advanced tasks on another Mac, such as installing and configuring apps, helping remote users, and creating detailed reports. Screen sharing allows you to view and control another Mac’s screen. To enable screen sharing, you need to turn off remote management first. You can do this by going to System Settings > General > Sharing and deselecting Remote Management. Then you can check the box next to Screen Sharing to turn it on. Alternatively, you can use Apple Remote Desktop, a commercial app that combines the features of screen sharing and remote management, and works with both Intel-based and Apple silicon Macs. References: Turn Mac screen sharing on or off - Apple Support, Mac screen sharing won’t work? Disable it! Then turn it back on, Revive or restore a Mac with Apple silicon using Apple Configurator - Apple Support

An IP address that starts with 169.254 is called a link-local address. It is assigned by the operating system when the DHCP client cannot contact a DHCP server to obtain a valid IP address. This may indicate a problem with the DHCP server, the network connection, or the DHCP client configuration. A link-local address is not routable and cannot communicate with devices outside the local network segment. References: = Troubleshoot problems on the DHCP server, Windows 10 not getting IP address from DHCP, Fix duplicate IP address conflicts on a DHCP network, DHCP client may fail to obtain a DHCP-assigned IP address, Setting IP Address Using DHCP Server

Turn on Find My Mac in iCloud settings so you can locate, lock, or erase your Mac.

• On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar. ...
• Click iCloud on the right, then click Find My Mac.

https://support.apple.com/guide/findmy-mac/set-up-fmm53101237/mac

WPA3 Enterprise is a wireless authentication method that allows a Mac to use digital certificates to authenticate to secure wireless networks. WPA3 Enterprise provides stronger confidentiality protections for traffic sent over the air, using 256-bit AES encryption when connecting to compatible wireless access points. WPA3 Enterprise also supports 802.1X authentication protocols, such as EAP-TLS, which use digital certificates to verify the identity of the client and the server. WPA3 Enterprise is supported on Mac computers (late 2013 or later, with 802.11ac or later). References:

• Secure access to wireless networks
• How Apple devices join Wi-Fi networks

 A sysdiagnose is a comprehensive report that contains information about the system state, logs, and diagnostic files from your iPad. You can use a sysdiagnose to troubleshoot issues with a custom app or any other app on your iPad. To gather a sysdiagnose, you need to press and quickly release the volume up button, then press and quickly release the volume down button, then press and hold the top button until the screen flashes. Then you can find the sysdiagnose file in the Settings app under Privacy & Security > Analytics & Improvements > Analytics Data1. References: Apple Device Support Exam Prep Guide, page 10. How to collect a sysdiagnose for iOS, Apple Developer.

Turn on firewall protection

On your Mac, choose Apple menu > System Settings, click Network in the sidebar, then click Firewall. (You may need to scroll down.) Turn on Firewall. https://support.apple.com/en-in/guide/mac-help/mh34041/mac#:~:text=Turn%20on%20firewall%20protection,may%20need%20to%20scroll%20down.) &text=Turn%20on%20Firewall.

The Files app can read and write to four storage formats on iPhone and iPad devices: MS-DOS (FAT), Mac OS Extended (HFS+), APFS, and ExFAT. These are the formats that are supported by macOS and iOS, and can be used with external storage devices such as USB flash drives, hard disks, and SD cards. The Files app cannot read or write to NTFS or ZFS formats, as they are not compatible with Apple devices. NTFS is a proprietary format used by Windows, and ZFS is a file system developed by Sun Microsystems. To use these formats, the user would need to reformat the external storage device to one of the supported formats, or use a third-party app that can access them. References: = Find files on your iPhone or iPad in the Files app - Apple Support, The Files App on Your iPhone: Everything You Need to Know - MUO, The Complete Guide to Using External Storage on iOS and iPadOS - Gizmodo, What is the (file) format of iOS/iPhone apps? - Stack Overflow, How Apple’s Files app is getting better in iOS 16 & iPadOS 16

Face ID will attempt to recognize your face three times before asking for your passcode. This is to prevent unauthorized access to your device by someone who looks similar to you or has a photo of you. If Face ID fails to match your face after three attempts, you can either enter your passcode or swipe up from the bottom of the screen to try Face ID again. You can also adjust the settings for Face ID to make it more or less sensitive to variations in your appearance, such as wearing glasses, a hat, or a mask. References: Use Face ID on your iPhone or iPad Pro - Apple Support, iOS 12: How to retry Face ID after a failed attempt - 9to5Mac

 The Q key is the universal shortcut to quit or exit a manual page in the Terminal window. The manual page, or man page, is a document that provides information about a command or utility in the Unix-like operating systems. The man command is used to display the man page for a given command or topic. The man command uses a pager program, such as less or more, to display the man page in the Terminal window. A pager program allows the user to scroll through the text file one page, line, or half-page at a time. To exit the pager program and return to the shell prompt, the user needs to press the Q key. This is the same for any other program that invokes the pager program, such as git log or git diff. The Q key stands for quit, and it is easy to remember for Mac users who are familiar with the Command + Q shortcut to quit an application. References: = How to escape out of the MAN screen or page in UNIX?, How to Exit the MAN Command and Quit Man Pages Properly, How to Quit the MAN Command and Exit Man Pages Properly, How to jump to the end of a ‘man’ page

 Magnifier is an app that lets you use your iPhone as a magnifying glass to zoom in on objects and text. You can also use Magnifier to scan your surroundings and receive live image descriptions of the scenes and people detected in the camera view. You can customize the settings for image descriptions to receive text or speech feedback. To use Magnifier, you need to enable it in Settings > Accessibility > Magnifier1. References: Receive image descriptions of your surroundings in Magnifier on iPhone, Apple Support.

The terminal command defaults write com.apple.finder ShowMountedServersOnDesktop true sets the Finder preference to show mounted servers on the desktop. This is equivalent to checking the box for “Connected Servers” in the Finder settings under the General tab. The other commands are either invalid or do not change the preference value.

• defaults read com.apple.finder ShowMountedServersOnDesktop true reads the current value of the preference, but does not modify it.
• defaults cat com.apple.finder ShowMountedServersOnDesktop true is not a valid command, as cat is not a valid subcommand for defaults.
• defaults append ShowMountedServersOnDesktop com.apple.finder true appends the value true to the preference key ShowMountedServersOnDesktop, which is not a valid operation, as the preference value should be a boolean, not a list. References:
• Apple Device Support Exam Prep Guide, page 11
• Change Finder settings on Mac
• How to show Hard Disk icon on Desktop via Terminal?

Your Mac uses Bluetooth to broadcast its location information after you turn on Find My when it’s offline or in sleep mode. This is part of the Find My network, which is an encrypted, anonymous network of hundreds of millions of Apple devices that can help you locate your device, even when it’s offline1. When your Mac is offline or in sleep mode, it sends out a secure Bluetooth signal that can be detected by other Apple devices nearby. These devices relay the location of your Mac to iCloud so you can view it in the Find My app2. The other options, Ultra Wideband (UWB), Emergency SOS, and Wi-Fi, are not used by your Mac to broadcast its location information in this scenario. References: 1 About the Find My network - Apple Support 2 Locate a device in Find My on Mac - Apple Support

For Handoff to work on both devices, Guillermo needs to turn on Wi-Fi, Bluetooth, and sign in with the same Apple ID on his Mac and iPad. Handoff is a feature that allows users to start something on one device and then complete it on another. For example, Guillermo can start working on a Keynote presentation on his Mac and then continue annotating it on his iPad. To use Handoff, both devices must be on the same Wi-Fi network, have Bluetooth turned on, and be signed in with the same iCloud account. These are the prerequisites for Handoff to work. Turning on iCloud Drive or AirPlay is not necessary for Handoff. iCloud Drive is a cloud storage service that syncs files across devices, but it is not required for Handoff. AirPlay is a feature that streams audio and video from one device to another, but it is not related to Handoff. References: Use Handoff to transfer Keynote presentations - Apple Support, How to Set Up and Use Handoff on Your iPhone and iPad - How-To Geek

 The Apple Pencil (2nd gen) is a stylus that allows you to draw, write, and interact with your iPad in a natural and precise way. The Apple Pencil (2nd gen) has a flat edge that attaches magnetically to the side of your iPad for pairing, charging, and storage. It also supports double-tap gestures to switch tools or modes in compatible apps. The Apple Pencil (2nd gen) is compatible with any iPad that has a USB-C port and a flat edge for magnetic attachment. According to the Apple Device Support Reference Materials1, these iPad models are:

• iPad Pro 12.9-inch (3rd gen and later)
• iPad Pro 11-inch (all generations)
• iPad mini (6th gen)
• iPad Air (4th gen and later)

Therefore, the correct answer is A, B, D, and E.

References:

• Apple Pencil compatibility - Apple Support.

To create password encrypted backups with Apple Configurator, you need to enable encrypted backups for the devices or Blueprints that you want to back up. This option is available under the Actions > Advanced menu, and it requires you to enter and verify a password for the backups. Once enabled, encrypted backups save users’ passwords and provide more security for the data. Encrypted backups can be restored only to devices or Blueprints that have the same encryption settings and password. References: Enable encrypted backups in Apple Configurator

 Some universal apps (apps that don’t need Rosetta) include the setting “Open using Rosetta.” This setting enables a universal app such as a web browser to use plug-ins, extensions, or other add-ons that do need Rosetta, because they haven’t been updated to support Apple silicon. If a universal app doesn’t recognize an add-on that you installed for the app, you can quit the app, select this setting, and try again. To do this, you need to open the app’s Get Info window and check the box labeled “Open using Rosetta”. References: If you need to install Rosetta on your Mac - Apple Support, How to force universal Mac apps to run under Rosetta emulation, How to Launch the Intel Version of a Universal Apple Silicon App

General > About, then follow the onscreen instructions

 iOS 17 is the latest version of the operating system for iPhone, and it brings new features and enhancements to the devices that support it. However, not all iPhone models are compatible with iOS 17. According to Apple, iOS 17 is compatible with the iPhone XS and newer, meaning that support has been dropped for the iPhone 8, iPhone 8 Plus, and iPhone X. Additionally, some web sources suggest that the iPhone 7 and iPhone 6s are also not compatible with iOS 17, although this has not been officially confirmed by Apple. Therefore, to prepare for the iOS 17 upgrade, you should replace the iPhone 6s and iPhone 7 models in your organization’s inventory, as they are likely to be incompatible with the new software. The iPhone SE (2nd generation) and iPhone SE (3rd generation) are compatible with iOS 17, as they have the same processor as the iPhone 11 and iPhone 13, respectively. The iPhone X is also compatible with iOS 17, as it has the same processor as the iPhone XS. References: iPhone models compatible with iOS 17 - Apple Support, Will My iPhone Run iOS 17? - MacRumors, iOS 17 and iPadOS 17 Are Now Available - How-To Geek, iOS 17 Release Date, Compatibility and Confirmed Features from WWDC23