Apple-Device-Support Questions and Answers

Screen Sharing is a feature that allows you to view and control the screen of another Mac on your network. However, Screen Sharing cannot be turned on if Remote Management is already enabled on your Mac. Remote Management is a more advanced feature that allows you to remotely manage Mac computers in a commercial or business environment. Remote Management and Screen Sharing are compatible with Virtual Network Computing (VNC), but they cannot be used at the same time. To turn on Screen Sharing, you need to turn off Remote Management first in the Sharing settings of System Settings12. The other sharing settings, such as Remote Login, Media Sharing, and Remote Apple Events, do not affect Screen Sharing and can be turned on or off independently. References: Turn Mac screen sharing on or off - Apple Support, Share the screen of another Mac - Apple Support

 The Apple Pencil (1st gen) is a stylus that allows you to draw, write, and interact with your iPad in a natural and precise way. The Apple Pencil (1st gen) has a Lightning connector that you can use to pair and charge it with your iPad. It also supports pressure and tilt sensitivity, palm rejection, and low latency. The Apple Pencil (1st gen) is compatible with any iPad that has a Lightning port and supports Apple Pencil. According to the Apple Device Support Reference Materials1, these iPad models are:

iPad Air (3rd gen)

iPad (6th, 7th, 8th, and 9th gen)

iPad Pro 12.9-inch (1st and 2nd gen)

iPad Pro 10.5-inch

iPad Pro 9.7-inch

iPad mini (5th gen)

Therefore, the correct answer is A, C, D, and E.

References:

Apple Pencil compatibility - Apple Support.

Sysdiagnose is a tool that extracts information from iOS or iPadOS devices and captures it in a log file. You can use sysdiagnose to troubleshoot general issues or report them to AppleCare. To run sysdiagnose, you can either press and hold both volume buttons and the side or top button on iPad for 1 to 1.5 seconds, or use AssistiveTouch to select Analytics from the Top Level Menu. After sysdiagnose finishes, you can find the log file in Settings > Privacy & Security > Analytics & Improvements > Analytics Data. The log file name starts with “sysdiagnose” and includes the date and time of the capture. You can then transfer the log file to your Mac via AirDrop or USB. References: = Using Sysdiagnose to Troubleshoot iOS or iPadOS; Gathering a Sysdiagnose from an iPadOS or iOS device; Apple Device Support Exam Prep Guide, page 10.

Share disk is a macOS Recovery feature that allows you to share the internal storage of your Mac with Apple silicon as an external drive with another Mac. This feature is useful for transferring files between two Macs, or for troubleshooting issues with your Mac with Apple silicon. Share disk is only available on Mac computers with Apple silicon, and it requires a Thunderbolt or USB cable to connect the two Macs. To use Share disk, you need to start up your Mac with Apple silicon in macOS Recovery, then choose Utilities > Share Disk. On the other Mac, you can access the shared disk from the Finder or Disk Utility. References: = Use macOS Recovery on a Mac with Apple silicon, How to access macOS Recovery on Apple Silicon M1 Mac, Apple Silicon Macs to Feature New Boot and Recovery Interface, New Mac …, How to Enter Recovery Mode on a Mac with Apple Silicon

If you forgot your passcode and your iPhone is disabled, you need to erase your iPhone and set it up again. The only way to do this is to put your iPhone in recovery mode and connect it to a computer with iTunes or Finder. This will erase all your data and settings, including the passcode, and install the latest version of iOS or iPadOS on your iPhone. You can then restore your data and settings from a backup, if you have one, or set up your iPhone as a new device. To put your iPhone in recovery mode, you need to follow these steps:

Make sure that your iPhone is not connected to your computer, then turn it off completely.

Press and hold the correct button for your iPhone model while connecting it to your computer. For iPhone 8 and later, use the side button. For iPhone 7 and 7 Plus, use the volume down button. For iPhone 6s and earlier, use the home button.

Keep holding the button until you see the recovery mode screen on your iPhone, then release the button. The recovery mode screen shows a cable and a computer icon.

On your computer, open iTunes or Finder and locate your iPhone. You should see a message that says there is a problem with your iPhone that requires it to be updated or restored.

Choose Restore to erase your iPhone and install the latest software. This may take some time, so do not disconnect your iPhone until the process is complete.

After your iPhone is restored, you can set it up again using the onscreen instructions. You can choose to restore from a backup or set up as a new device.

References: = If you forgot your iPhone passcode; Apple Device Support Exam Prep Guide, page 8.

Migration Assistant is a utility that allows you to transfer data from one Mac to another, either directly or from a backup. You can use Migration Assistant during the initial setup of your new Mac, or launch it later from the Utilities folder. Migration Assistant can transfer your user accounts, documents, applications, settings, and other data. References: = Apple Device Support Exam Prep Guide, page 7; Apple - Support - Manuals, Migration Assistant User Guide.

 To quit out of a man page in Terminal Mac, you need to press the q key on your keyboard. A man page is a manual page that shows the usage and syntax of a command or a program. The man command uses a pager program to display the man page on the screen. A pager program is a program that lets you view a text file one page at a time, or scroll up and down. The default pager program for the man command is less, which is a more advanced version of the more program. The q key is the command to quit the less program and return to the shell prompt. The other options, less, clear, and esc, are not valid ways to quit out of a man page in Terminal Mac. Less is the name of the pager program, not a command. Clear is a command to clear the screen, not to quit the pager program. Esc is a key to escape from certain modes or commands, not to quit the pager program. References: 1 How to Exit the MAN Command and Quit Man Pages Properly - OS X Daily 2 How to escape out of the MAN screen or page in UNIX? - Stack Overflow 3 How to use the command manual in Terminal | Macworld 4 How to Quit the MAN Command and Exit Man Pages Properly - Bollyinside

Instant Hotspot is a wireless feature that allows you to use your iPhone to provide wireless internet access to your Mac without a password. It is one of the Continuity features that Apple provides for its devices. Instant Hotspot uses Wi-Fi, Bluetooth, and iCloud to automatically connect your Mac to your iPhone’s cellular internet when Wi-Fi is not available. You just need to click the Wi-Fi icon on your Mac and choose your iPhone from the list of available networks. You don’t need to enter a password or set up a Wi-Fi hotspot manually. Instant Hotspot requires a Mac running OS X Yosemite or later and an iPhone with iOS 8.1 or later and a cellular data plan. Both devices must be signed in with the same Apple ID and have Bluetooth and Wi-Fi turned on. References: Share your internet connection from iPhone - Apple Support, How To Tether iPhone Data To A Mac When There’s No Wi-Fi Or Internet

Restoring a Mac with Apple silicon using Apple Configurator is a process that updates the firmware, updates recoveryOS to the latest version, and erases and installs the latest version ofmacOS on the internal storage. When this process is complete, any data on any internal volumes is unrecoverable. You must restore the firmware and erase the internal flash storage if reviving the firmware is unsuccessful or if you can’t start the Mac from the startup volume or the recoveryOS1. References: Revive or restore a Mac with Apple silicon using Apple Configurator, Apple Support.

System Settings > Network > VPN & Filters > Add VPN Configuration

From the sidebar, click Privacy & Security. Scroll down, click Lockdown Mode, then click Turn On.

https://support.apple.com/en-us/105120#:~:text=From%20the%20sidebar%2C%20click%20Privacy,Mode%2C%20then%20click%20Turn%20On .

 Notify When Left Behind is a Find My feature that is available only on MacBook models with Apple silicon. This feature alerts you when you leave your Mac behind in an unfamiliar location, such as a cafe or a hotel. You can also set exceptions for places where you don’t want to receive notifications, such as your home or office. Notify When Left Behind requires a Mac with Apple silicon and an iPhone or iPad with iOS 15 or iPadOS 15 or later. References: = Apple - Support - Manuals, Find My User Guide, Notify When Left Behind; Apple - Support - Manuals, Set up Touch ID on iPad; How to use the new Notify When Left Behind feature in iOS 15.

To verify that your Mac has successfully connected to the microphone, you should use the System Information app to check the USB devices connected to your Mac. The System Information app provides detailed information about your Mac hardware, software, and devices. You can access the System Information app by choosing Apple menu > About This Mac, thenclicking System Report. In the System Information window, select Hardware > USB from the sidebar. You should see your microphone listed under the USB Device Tree, along with its product ID, vendor ID, speed, and other details. If you don’t see your microphone, try disconnecting and reconnecting it, or using a different USB port or cable. References: How to use System Information on your Mac - Apple Support, USB-C Digital AV Multiport Adapter - Apple

Disk Utility on Mac supports several file system formats for formatting, partitioning, and erasing disks. According to the Apple Device Support Reference Materials1, these formats are:

Apple File System (APFS): The file system used by macOS 10.13 or later, which features strong encryption, space sharing, snapshots, fast directory sizing, and improved file system fundamentals. APFS is optimized for the Flash/SSD storage used in recent Mac computers, but it can also be used with older systems with traditional hard disk drives (HDD) and external, direct-attached storage. APFS supports four variants: APFS, APFS (Encrypted), APFS (Case-sensitive), and APFS (Case-sensitive, Encrypted).

Mac OS Extended: The file system used by macOS 10.12 or earlier, which is also known as HFS Plus or HFS+. Mac OS Extended supports journaling, which helps protect the integrity of the file system in case of power outages or hardware failures. Mac OS Extended also supports four variants: Mac OS Extended (Journaled), Mac OS Extended (Journaled, Encrypted), Mac OS Extended (Case-sensitive, Journaled), and Mac OS Extended (Case-sensitive, Journaled, Encrypted).

ExFAT: A file system that is compatible with both Mac and Windows computers, and can be used for transferring files between them. ExFAT supports larger file sizes than FAT32, up to 16EB, and larger volumes, up to 128 PB. ExFAT does not support journaling, encryption, or case sensitivity.

MS-DOS (FAT): A file system that is compatible with both Mac and Windows computers, and can be used for transferring files between them. MS-DOS (FAT) supports two variants: FAT16 and FAT32. FAT16 is limited to 2 GB volumes and 4 GB files, while FAT32 can support up to 2 TB volumes and 4 GB files. MS-DOS (FAT) does not support journaling, encryption, or case sensitivity.

Therefore, the correct answer is A, C, D, and F.

References:

File system formats available in Disk Utility on Mac.

 To limit AirPlay Receiver to devices signed in to your Apple ID, you need to go to System Settings, then select Apple ID. In the Apple ID settings, you will see a section called Sharing. There, you can enable or disable AirPlay Receiver, and choose who can use it. You can select Current User, Everyone, or Specific Users. If you select Current User, only devices signed in to your Apple ID can use AirPlay Receiver. This option helps you prevent unauthorized access to your Mac from other devices on the same network1. References: Apple Device Support Exam Prep Guide, page 11.

 To start up a Mac with Apple silicon in macOS Recovery, you need to access the startup options screen first. This screen lets you choose different startup disks or modes, including macOS Recovery. To get to the startup options screen, you need to shut down your Mac completely, then press and hold the power button until you see “Loading startup options” on the screen. Then, you can click Options and click Continue to enter macOS Recovery1. The other options, pressing and holding the Shift key or Command-R, are not valid ways to start up a Mac with Apple silicon in macOS Recovery. These methods work on Intel-based Macs, but not on Macs with Apple silicon2. References: 1 Use macOS Recovery on a Mac with Apple silicon - Apple Support 2 Intro to macOS Recovery - Apple Support

The Performance window in Wireless Diagnostics shows a live view of the current Wi-Fi signal strength, quality, and rate. It also displays a graph of the signal-to-noise ratio (SNR) over time, which can help you identify sources of interference or other problems with your Wi-Fi connection. The Performance window can be accessed by opening Wireless Diagnostics from the Spotlight menu, clicking Window on the menu bar, and selecting Performance. References: Apple Support: Use Wireless Diagnostics on your Mac, How to determine Wi-Fi signal strength on Windows 10

You can register up to three fingerprints per user account on your Mac, with a total of five fingerprints across accounts. To add or delete fingerprints, you need to go to Settings > General > Profile & Device Management and click on Add Fingerprint or Delete Fingerprint. You can also choose which options you want to use with Touch ID, such as unlocking your Mac, making purchases, or using Apple Pay. References:

How to use Touch ID on MacBook Air or MacBook Pro | iMore

Add or delete fingerprints on your Mac - Apple Support

How To Set Up Fingerprints on Your MacBook and Use Touch ID

 Universal Control is a feature that allows you to use a single keyboard, mouse, or trackpad to control up to two other nearby Mac or iPad devices, and work seamlessly between them1. When using Universal Control, you can share the following peripherals between iPad and Mac:

Trackpad: You can use the trackpad of your Mac or iPad to move the pointer across the screens of both devices. You can also use gestures to scroll, zoom, or switch between apps2.

Keyboard: You can use the keyboard of your Mac or iPad to type on both devices. You can also use keyboard shortcuts to perform actions or access menus3.

Mouse: You can use the mouse of your Mac to move the pointer across the screens of both devices. You can also use the mouse buttons to click or right-click4.

You cannot share the following peripherals between iPad and Mac when using Universal Control:

Apple Pencil: You can only use the Apple Pencil on your iPad, not on your Mac. The Apple Pencil is designed to work with the touch screen of the iPad, not with the display of the Mac5.

Touch ID: You can only use Touch ID on the device that has the Touch ID sensor, not on the other device. Touch ID is a biometric security feature that requires your fingerprint to unlock your device, make purchases, or use Apple Pay. References: = Universal Control: Use a single keyboard and mouse between Mac and iPad, Use gestures on your Mac trackpad, Mac keyboard shortcuts, Use a Bluetooth mouse or trackpad with your iPad, Use Apple Pencil with your iPad or iPad Pro, [Use Touch ID on your Mac]

To determine if Melody’s printers were configured manually or by an MDM solution, you should go to Privacy & Security > Profiles in System Settings. This is where you can see the profiles that are installed on the Mac, which may include printer settings. If there are any profiles that contain the Printing or AirPrint payload, then the printers were configured by an MDM solution. Otherwise, the printers were configured manually by the user or an administrator. References: Printing MDM payload settings for Apple devices - Apple Support, AirPrint MDM payload settings for Apple devices - Apple Support, Intro to mobile device management profiles - Apple Support

WPA3 Enterprise is a wireless authentication method that allows a Mac to use digital certificates to authenticate to secure wireless networks. WPA3 Enterprise provides stronger confidentiality protections for traffic sent over the air, using 256-bit AES encryption when connecting to compatible wireless access points. WPA3 Enterprise also supports 802.1X authentication protocols, such as EAP-TLS, which use digital certificates to verify the identity of the client and the server. WPA3 Enterprise is supported on Mac computers (late 2013 or later, with 802.11ac or later). References:

Secure access to wireless networks

How Apple devices join Wi-Fi networks

 When you use Migration Assistant to transfer content from one Mac to another Mac, and the account names are the same on both computers, you have two options: rename or replace. Rename means that the account on your old Mac will appear as an additional user on your new Mac, with a separate login and home folder. Replace means that the account on your old Mac will replace the identically named account on your new Mac. This option will overwrite any existing data on the new Mac account. You can choose the option that suits your needs best. References: Transfer to a new Mac with Migration Assistant - Apple Support, Migration Assistant and User Names - Apple Community

The image shows the Emergency SOS screen on an iPhone, which allows you to quickly call emergency services and access your Medical ID. To get to this screen, you need to press and hold the side button and one of the volume buttons until the Emergency SOS slider appears. This works on iPhone 8 and later models. If you continue holding the buttons, a countdown will begin and an alert will sound. At the end of the countdown, your iPhone will automatically call emergency services. Alternatively, you can swipe right on the Emergency SOS slider to call emergency services immediately. You can also tap the Medical ID button to view or share yourmedical information, or the cancel button to exit the screen. References: 1 Use Emergency SOS on your iPhone - Apple Support 2 How to trigger Emergency SOS on your iPhone (and shut it off) - iMore

To startApple Diagnosticson a Mac, shut it down, then press the power button and immediately holdCommand-Duntil diagnostics begin (progress bar appears). This works on Intel and Apple silicon Macs (post-startup options on silicon).

Option A: Option-D starts Internet Diagnostics (older Macs), not standard Diagnostics.

Option B: Command-Option-D isn’t a valid combo.

Option D: Shift-D isn’t used.

Option C: Correct per current procedure.References: Apple Support - "Use Apple Diagnostics on your Mac" (support.apple.com/HT202731).

B:VPN/proxy can block access to Apple’s update servers, preventing detection.

C:MDM can defer updates (e.g., 90 days) on managed devices.

Option A: Signing affects installation, not visibility.

Option D: Backup isn’t required to see updates.

Option E: Charge level affects installation, not availability.References: Apple Support - "Update your iPhone" (support.apple.com/HT204204); "MDM restrictions" (support.apple.com/HT204142).

MDM can defer or block iOS updates, hiding them fromSettings > General > Software Updateon managed devices.

Option B: Lockdown Mode restricts features, not updates.

Option C: Storage affects install, not visibility.

Option D: Wi-Fi config doesn’t hide updates.

Option A: Correct—MDM control.References: Apple Support - "MDM software updates" (support.apple.com/HT204142).

To force quit an app via the Dock,Control-click(or right-click) its icon; if unresponsive, “Force Quit” appears in the contextual menu instead of “Quit.” Select it to terminate the app.

Option A: Shift-click doesn’t trigger this menu.

Option C: Fn-click isn’t a standard action.

Option D: Esc-click doesn’t work.

Option B: Correct per macOS convention.References: Apple Support - "Force quit apps on Mac" (support.apple.com/HT201276).

macOS uses theservice order(System Settings > Network > Set Service Order) to prioritize interfaces; the top one handles Safari traffic.

Option B: MTU doesn’t determine priority.

Option C: Bandwidth isn’t auto-prioritized.

Option D: Security isn’t a factor.

Option A: Correct—order dictates use.References: Apple Support - "Change network service order" (support.apple.com/HT202058).

Forgotten encrypted backup passwords can’t be recovered.Reset All Settings(Settings > General > Transfer or Reset iPhone) clears the old backup password link, allowing a new encrypted backup with a new password on the same Mac.

Option B: Different Mac isn’t necessary.

Option C: Network reset doesn’t affect backups.

Option D: Restarting doesn’t clear the password.

Option A: Correct—resets backup access.References: Apple Support - "If you forget your encrypted backup password" (support.apple.com/HT205220).

Managed Lost Mode(via MDM) locks a supervised iPad and displays a custom message, securing data remotely.

Option A: Activation Lock is preventive, not immediate.

Option C: Find My isn’t MDM-managed this way.

Option D: User action isn’t possible if missing.

Option B: Correct—MDM-specific solution.References: Apple Support - "MDM Lost Mode" (support.apple.com/HT204142).

A system crash triggering a restart sends analytics to Apple (if enabled inSystem Settings > Privacy & Security > Analytics & Improvements) to improve macOS.

Option A: Diagnostics doesn’t send data automatically.

Option B: App failures don’t trigger this.

Option C: Privacy blocks don’t report.

Option D: Correct—crash reports are sent.References: Apple Support - "Share analytics with Apple" (support.apple.com/HT202100).

AirDrop requires both Wi-Fi and Bluetooth. IfBluetooth is off, AirDrop fails as it can’t discover nearby devices.

Option B: AirDrop is built-in, not installed.

Option C: Handoff doesn’t disable AirDrop.

Option D: Hotspot doesn’t affect AirDrop.

Option A: Correct—Bluetooth is essential.References: Apple Support - "Use AirDrop" (support.apple.com/HT204144).

A folder with a question mark means the Mac can’t find a valid macOS system on any startup disk, often due to corruption or erasure.

Option B: Server verification isn’t indicated this way.

Option C: Internet Recovery failure shows a globe.

Option D: Encryption prompts for a password, not this symbol.

Option A: Correct—missing OS.References: Apple Support - "If your Mac starts up to a question mark" (support.apple.com/HT204156).

MDM restrictions on organization-owned iPhones can disableErase All Content and Settingsto prevent unauthorized wipes.

Option B: Software issues don’t dim options.

Option C: iOS version doesn’t affect this.

Option D: All modern iPhones support it.

Option A: Correct—MDM control.References: Apple Support - "MDM restrictions" (support.apple.com/HT204142).

Organizations createManaged Apple Accountsin Apple Business Manager/School Manager for controlled, work-specific use.

Option A: Personal is user-created.

Option B: Not a term.

Option D: Not a distinct type.

Option C: Correct—organizational standard.References: Apple Business Manager Guide (support.apple.com/guide/apple-business-manager).

MDM solutions can defer macOS updates (e.g., for 90 days) to ensure compatibility with organizational software. This explains why the work Mac lags behind the personal Mac.

Option A: Bootstrap tokens enable MDM features, not deferrals.

Option C: Personal account sign-in doesn’t block updates.

Option D: Admin rights aren’t required to see updates.

Option B: Correct—MDM deferral is common in managed environments.References: Apple Support - "MDM software updates" (support.apple.com/HT204142).

Managed apps, deployed via an MDM solution, are tied to the device’s enrollment. Unenrolling from MDM (e.g., removing the profile inSettings > General > VPN & Device Management) deletes these apps, as they’re organization-controlled.

Option A: Resetting network settings affects connectivity, not apps.

Option C: Releasing from Apple Business Manager requires admin action, not user action.

Option D: Signing out of a personal account doesn’t remove managed apps.

Option B: Correct—unenrollment removes managed content.References: Apple Support - "Mobile Device Management (MDM)" (support.apple.com/HT204142).

Configuration profiles (e.g., MDM settings) are reviewed inSettings > General > VPN & Device Managementon iOS. This section lists installed profiles, allowing users to view or remove them (if permitted).

Option A: Privacy & Security handles app permissions, not profiles.

Option B: No “Profiles > Remote Management” exists.

Option D: Profiles aren’t under Privacy & Security.

Option C: Correct location on iOS 18 (2025).References: Apple Support - "Manage configuration profiles on iPhone" (support.apple.com/HT202030).

Safari profiles (introduced in iOS 17/macOS Sonoma) allow users to separate browsing data (e.g., tabs, bookmarks) and sync them via iCloud. For syncing to work between a Mac and iPhone,Safarimust be enabled in the iCloud settings on both devices (Settings > [user name] > iCloudon iPhone;System Settings > [user name] > iCloudon Mac). This toggle ensures bookmarks, history, tabs, and profiles sync.

Option A is vague; there’s no specific "Profile syncing" setting—Safari syncing covers profiles.

Option B (Safari extensions) isn’t required for profile syncing; extensions sync separately.

Option C is correct, as disabling Safari in iCloud stops all Safari data syncing.

Option D (Private Relay) enhances privacy but doesn’t affect syncing.Verify this in Apple’s "Set up and use iCloud Tabs" (support.apple.com/HT202530), which extends to profiles.

A:Force close (swipe up from App Switcher) and reopen refreshes the app.

D:Delete and reinstall (from App Store) fixes corruption.

Option B: No “Settings > Apps” path exists on iOS.

Option C: “Relaunch” isn’t a shortcut option.

Option E: Location settings don’t fix opening issues.References: Apple Support - "If an app stops responding" (support.apple.com/HT201398).

Encrypted iPhone backups to a Mac (via Finder or iTunes) include additional sensitive data that unencrypted backups exclude for security. The two data types exclusive to encrypted backups are:

Health data(C): Includes Health app records (e.g., steps, heart rate), requiring encryption due to privacy laws like HIPAA.

Saved passwords(D): Includes Wi-Fi passwords and website credentials stored in Keychain, protected by encryption.

Option A (Device passcode) isn’t backed up; it’s a user-set code, not data.

Option B (Face ID) settings aren’t backed up; biometric data is hardware-bound.

Option E (Wallet) backups include card details only with encryption, but it’s not exclusive—other Wallet data syncs via iCloud.Apple confirms this in "About encrypted backups on your iPhone" (support.apple.com/HT205220).

Recovery Lock (MDM feature on supervised Macs) requires entering therecoveryOS passwordat the Recovery prompt to access macOS Recovery.

Option A: Startup Disk doesn’t handle this.

Option B: Service isn’t needed.

Option D: Bypass Key isn’t a standard term here.

Option C: Correct—MDM-specific step.References: Apple Support - "MDM Recovery Lock" (support.apple.com/HT204142).

HoldingOptionand clicking the Wi-Fi menu bar icon reveals advanced options, including “Open Wireless Diagnostics,” which provides detailed network info.

Option B: Regular click shows basic options.

Option C: Right-click doesn’t target SSID for diagnostics.

Option D: Command key doesn’t trigger this.

Option A: Correct—standard method.References: Apple Support - "Use Wireless Diagnostics" (support.apple.com/HT202663).

Safari profiles sync via iCloud with two requirements:

B:Devices must use the same Apple Account (Settings > [user name]) for iCloud syncing.

C:Safarimust be enabled in iCloud settings (Settings > [user name] > iCloud) on all devices.

Option A: Password complexity is unrelated to syncing.

Option D: Private Browsing affects browsing, not syncing.

Option E: Tracking prevention doesn’t impact profile sync.References: Apple Support - "Set up and use iCloud Tabs" (support.apple.com/HT202530).

If“Install macOS updates”is off inSystem Settings > General > Software Update > Automatic Updates, the Mac won’t upgrade automatically.

Option A: Volume owner isn’t a macOS concept here.

Option B: Secure token isn’t for updates.

Option D: Download-only doesn’t stop install.

Option C: Correct—disables auto-install.References: Apple Support - "Update macOS" (support.apple.com/HT201541).

Before Safe Mode (Shift at startup),disconnect peripheralsto isolate software issues from hardware interference.

Option A: Diagnostics is separate.

Option B: Network isn’t required to disconnect.

Option C: Disk Utility isn’t a prerequisite.

Option D: Correct—standard prep.References: Apple Support - "Use Safe Mode" (support.apple.com/HT201262).

Appleseed for ITis a beta program exclusive to Managed Apple Accounts for testing organizational features.

Option B: Security Key Rotation isn’t a distinct feature.

Option C: iCloud Keychain isn’t “Managed” separately.

Option D: Two-factor is standard, not unique.

Option A: Correct—IT-specific.References: Apple Business Manager Guide (support.apple.com/guide/apple-business-manager).

Activity Monitorallows running system diagnostics viaView > Run System Diagnostics, generating a report for troubleshooting (saved in /var/tmp).

Option B: Console views logs, not runs diagnostics.

Option C: Feedback Assistant submits issues, not runs diagnostics directly.

Option D: Diagnostic Reporter isn’t a macOS app.

Option A: Correct per macOS tools.References: Apple Support - "Use Activity Monitor on your Mac" (support.apple.com/HT201464).

iCloud backups require the device to be on Wi-Fi, locked, and charging—ensuring minimal disruption.

Option A: Full charge isn’t needed; iCloud Backup is inSettings > [user name] > iCloud.

Option C: Unlocked prevents backup.

Option D: No “General > Backup” path.

Option B: Correct—standard conditions.References: Apple Support - "Back up your iPhone with iCloud" (support.apple.com/HT207428).

InSettings > Wi-Fi, tapping a network’s info (i) shows theAuto-Jointoggle. Disabling it prevents the iPhone from automatically connecting to that network, even if previously joined.

Option A: Ask to Join Networks prompts for new networks, not known ones.

Option B: Auto-Link isn’t an iOS setting.

Option C: Preferred Networks isn’t a toggleable option.

Option D: Correct—controls auto-connection.References: Apple Support - "Join a Wi-Fi network on iPhone" (support.apple.com/HT202831).

InSystem Settings > Network > Ethernet > Details, the DNS tab lets you remove manual DNS entries on macOS.

Option A: No “DNS Management” exists.

Option B: “Advanced” was pre-Ventura; now it’s “Details.”

Option C: No “Restore Defaults” option.

Option D: Correct—current UI term.References: Apple Support - "Change DNS settings on Mac" (support.apple.com/HT202068).

B:AirDrop works between different accounts if enabled.

C:AirPlay to Mac functions without account matching.

Option A: Handoff requires same account.

Option D: Sidecar needs same account.

Option E: Auto Unlock requires same account.References: Apple Support - "Continuity requirements" (support.apple.com/HT204681).

On Apple silicon Macs (e.g., recent MacBook Pros), hold the power button until “Loading startup options” appears, then select “Options” > “Continue” to enter macOS Recovery.

Option A: Command-Option-R is for Internet Recovery, not standard.

Option C: Power-Shift-Control-Option isn’t valid.

Option D: Command-R works on Intel Macs, not always silicon.

Option B: Correct for 2025 silicon Macs.References: Apple Support - "Use macOS Recovery on Mac" (support.apple.com/HT201314).

Thesystem.logfile in Console (now unified log in modern macOS) records ongoing system and app events during use.

Option A: Crash Reports detail app crashes.

Option B: Diagnostic Reports are broader but not real-time.

Option C: Spin Reports (older term) aren’t standard.

Option D: Correct—system.log is live.References: Apple Support - "Use Console on Mac" (support.apple.com/HT202768).

With FileVault enabled, macOS Recovery requires unlocking the encrypted disk by selecting an admin user and entering their password at startup.

Option A: Disk Utility mounting isn’t the initial step.

Option C: MFA isn’t used here.

Option D: Recovery Lock is MDM-specific, not FileVault.

Option B: Correct—unlocks FileVault.References: Apple Support - "Use macOS Recovery with FileVault" (support.apple.com/HT201314).