Which of the following statements about diverse teams are true?
1.Provide greater creativity
2.Reach consensus sooner than teams of 'similars'
When change takes a long time to embed, which is the MOST likely stakeholder response that may affect its momentum?
In which step of the Continuous Change Management Cycle should change actions be broken into smaller tasks?
An organization has decided to roll out the transition to a new software application one department at a time. What type of delivery strategy is being adopted?
In neuroscience, which particularly rewards the brain's need for Certainty?
When assessing the impact and severity of options on how to handle change, not all costs are financial. What type of cost is reflected in the downtime experienced while staff are trained to use a new process or system?
Which advantage relates to using a Persona to understand a stakeholder group?
Which of the following statements about a communication plan are true?
1.Same overall format for all change initiatives
2.Content will differ depending on scale and complexity of change
In Herzberg’s studies on job satisfaction, which statement about dissatisfies Chygene factors’) is true?
What is the purpose of documenting the 'Measurement methodology' in a change communication strategy?
Which of the following statements about the use of symbolic actions and symbolism to appeal to people’s hearts and minds are true?
Leaders must lead by example
Only leaders can influence change
According to Morgan, what metaphor applies to an organization that has structured and tightly-controlled processes?
Which MBTI®preference would bring a rational approach to selecting an outcome?
To show the change is on track, Change Managers must define and agree a set of measures that reflect the desired outcomes. What are these often called?
According to the brain science of resistance, which of the key neural factors is an example of a fixed mindset?
Which approach is recommended for helping people through the 'change curve'?
Which is the BEST example of a disadvantage to an organization of making or marketing an external appointment to a change learn?
Which of the following statements about effective communication and engagement approaches that appeal to hearts and minds are true?
1.Actively responding to contributions makes people feel valued
2.Decisions are based solely on rational reasoning
Which action is an appropriate change management response to people in the early stages of a change cure?
According to Glaser and Glaser, which element of team effectives enables team members to help each other address challenges?
Which of the key principles for building and maintaining engagement throughout change is demonstrated through sharing information about why change is necessary and when it will take place?
Which of the following statements about positive characteristics of an effective change team (Lencioni) are true?
1.Members should be encouraged to draw attention to colleagues’ failures to meet commitments
2.Conflict should be avoided to maintain good relationships
Which of the common Agile concepts, behaviours, and techniques comprises fixed periods of time, at the end of which an objective has been met?