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Change-Management-Foundation Questions and Answers

Question # 6

Which of the following statements about diverse teams are true?

1.Provide greater creativity

2.Reach consensus sooner than teams of 'similars'

A.

Only 1 is true

B.

Only 2 is true

C.

Both 1 and 2 are true

D.

Neither 1 nor 2 is true

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Question # 7

When change takes a long time to embed, which is the MOST likely stakeholder response that may affect its momentum?

A.

Change work priorities to devote more time to change

B.

Withdraw attraction and focus on day to day tasks

C.

Redefine the changes to suite then better

D.

Complain to senior management that change is being badly managed

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Question # 8

In which step of the Continuous Change Management Cycle should change actions be broken into smaller tasks?

A.

Discovery

B.

Ideas

C.

Prioritization

D.

Action

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Question # 9

An organization has decided to roll out the transition to a new software application one department at a time. What type of delivery strategy is being adopted?

A.

Big Bang

B.

Phased

C.

Voluntary Adoption

D.

Many small incremental/iterative releases

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Question # 10

In neuroscience, which particularly rewards the brain's need for Certainty?

A.

Change delivered in small stages

B.

Delegated decision-making through change

C.

Group social events

D.

Public praise

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Question # 11

When assessing the impact and severity of options on how to handle change, not all costs are financial. What type of cost is reflected in the downtime experienced while staff are trained to use a new process or system?

A.

Productivity dip

B.

Safety & Wellbeing

C.

Reputational

D.

Opportunity

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Question # 12

Which advantage relates to using a Persona to understand a stakeholder group?

A.

Allow checking of proposed solutions against this Persona to ensure solutions provide what is needed

B.

Enable a better understanding of the level of influence this stakeholder group has in the organization

C.

Allow tracking of how the members of this stakeholder group performance against their objectives

D.

Facilities more creative and innovative thinking amongst members of this stakeholder group

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Question # 13

Which of the following statements about a communication plan are true?

1.Same overall format for all change initiatives

2.Content will differ depending on scale and complexity of change

A.

Only 1 is true

B.

Only 2 is true

C.

Both 1 and 2 are true

D.

Neither 1 nor 2 is true

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Question # 14

In Herzberg’s studies on job satisfaction, which statement about dissatisfies Chygene factors’) is true?

A.

Dissatisfiers are the only factors that can be influenced in the work place.

B.

Beyond a certain level, improving dissatisfiers does not lead to job satisfaction

C.

It is unnecessary to consider the impact of change on the dissatisfiers

D.

The dissatisfiers are related to the work itself, rather than its context

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Question # 15

What is the purpose of documenting the 'Measurement methodology' in a change communication strategy?

A.

Assess effectiveness of the communication efforts

B.

Communicate test activities for the final solution

C.

Quantify the number of people impacted by the change

D.

Ensure everyone understands the value of the change

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Question # 16

Which of the following statements about the use of symbolic actions and symbolism to appeal to people’s hearts and minds are true?

Leaders must lead by example

Only leaders can influence change

A.

Only 1 is true

B.

Only 2 is true

C.

Both 1 and 2 are true

D.

Neither 1 nor 2 is true

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Question # 17

According to Morgan, what metaphor applies to an organization that has structured and tightly-controlled processes?

A.

Brains

B.

Political systems

C.

Machines

D.

Flux and transformation

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Question # 18

Which MBTI®preference would bring a rational approach to selecting an outcome?

A.

Introvert

B.

Feeling

C.

Perceiving

D.

Thinking

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Question # 19

To show the change is on track, Change Managers must define and agree a set of measures that reflect the desired outcomes. What are these often called?

A.

Islands of stability

B.

Key performance indicators

C.

Incremental milestones

D.

Transition tranches

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Question # 20

Which reason explains why it is helpful to segment stakeholders?

A.

Identities individuals or groups who are resisting change

B.

Enables different approaches and analysis techniques to be used with different stakeholder groups

C.

Helps identify the organization’s culture for scoping appropriate engagement

D.

It highlights the level of influence and interest stakeholders have in the planned change

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Question # 21

According to the brain science of resistance, which of the key neural factors is an example of a fixed mindset?

A.

Routine seeking

B.

Emotional reaction to forced change

C.

Cognitive rigidity

D.

Short-term focus

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Question # 22

Which approach is recommended for helping people through the 'change curve'?

A.

Actively involve line managers in listening and providing support

B.

Recognize negative emotions as a sign that the change is being managed badly

C.

Advise people not to discuss their problems with colleagues

D.

Assume that everyone will eventually move on in time to deal with the change

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Question # 23

Which is the BEST example of a disadvantage to an organization of making or marketing an external appointment to a change learn?

A.

An increased risk that people will feel change is being imposed

B.

Too much knowledge of how things work and terminology used

C.

They may not devote of their time to the change

D.

Lack of an emotional connection to how things work now.

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Question # 24

Which of the following statements about effective communication and engagement approaches that appeal to hearts and minds are true?

1.Actively responding to contributions makes people feel valued

2.Decisions are based solely on rational reasoning

A.

Only 1 is true

B.

Only 2 is true

C.

Both 1 and 2 are true

D.

Neither 1 nor 2 is true

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Question # 25

Which action is an appropriate change management response to people in the early stages of a change cure?

A.

Interpret emotions as evidence of poor change management

B.

Be clear about the losses that people will experience

C.

Delay communication until all the details are known

D.

Accept that everyone will eventually work their way through the curve

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Question # 26

According to Glaser and Glaser, which element of team effectives enables team members to help each other address challenges?

A.

Team mission, planning and goal setting.

B.

Team roles

C.

Team operating processes

D.

Team inter-personal relationships

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Question # 27

Which of the key principles for building and maintaining engagement throughout change is demonstrated through sharing information about why change is necessary and when it will take place?

A.

Inclusivity

B.

Connectivity

C.

Transparency

D.

Empathy

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Question # 28

Which of the following statements about positive characteristics of an effective change team (Lencioni) are true?

1.Members should be encouraged to draw attention to colleagues’ failures to meet commitments

2.Conflict should be avoided to maintain good relationships

A.

Only 1 is true

B.

Only 2 is true

C.

Both 1 and 2 are true

D.

Neither 1 nor 2 is true

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Question # 29

Which of the common Agile concepts, behaviours, and techniques comprises fixed periods of time, at the end of which an objective has been met?

A.

Minimum viable product

B.

Timeboxes (also known as sprints)

C.

Full transparency

D.

Focus on frequent delivery

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