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Checking if the web page on a internet banking site comes up within 2 seconds is an example of:
____________ Listening is when the listener is performing an analysis of what the speaker said.
The factors that need to be addressed during contract negotiations for software developed by an outside organization include the following, except for:
Explain why risk prioritization is important and give two methods used to prioritize risk.
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You plan to meet with a project’s business analyst and test team lead to explain why they need to implement static testing techniques early in the product life cycle. Describe below how you plan to describe the benefits of static tests and list at least two types of static tests they should implement.
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Why are 'independent' test teams preferred? List three responsibilities of a Test Manager who is the leader of independent test team.
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The objective of process improvement is to eliminate which of the following?
If you want to ensure that individuals can effectively perform work processes, which activity would you implement to achieve that goal?
Which of the following is not normally included in a contract for an outside organization to develop software for your use?
Which of the criteria should be followed to select a process model such as CMMI or ISO?
If you use the PDCA cycle for managing processes, which activity is associated with the planning component?
Your manager describes his / her desires and intents concerning a process to you. The manager is describing the:
Which layer of management is the weakest link in a successful quality management program?
Which is the best positioning of a quality manager within the IT organization?
After establishing the team for conducting security baseline, the first step should be to:
The primary responsibility of a quality program, from a consumer's standpoint, is that the product should be:
For maturing the management process at Level 3, which of the following should be in focus?
Tracking the status of each requirement throughout the development and test phases is called:
A process is a vehicle of communication, specifying the methods used to produce:
Which one of the following is NOT a responsibility of management committees (or process management committees)?
An objective baseline relies on judgment being applied in making the measure.
The stakeholders of security system should be trained on security data collection methods and:
If the data in a pie chart represent five components of a total population and four of the five sections of the pie chart represent 15%, 25%, 20%, and 20% of the total population, what percentage of the total population is the fifth section?
The theory of levels of maturity is that organizations can skip a level if business needs require them to be at a higher maturity level.
In which company was the concept known as "Just in Time" first implemented?
The check sheet is used to record data gathered over a period of time to determine frequency of an event.
If you were to download a software package, which had been developed and placed on the internet for general usage, the one thing you could not control is:
Audits can be performed by the individuals involved in conducting the work.
Which of the following is NOT normally considered one of the questions that must be answered in performing quality planning?
You have been appointed the Information Security Manager of the organization. List and give details the three steps for adequate 'security awareness program'.
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Explain how in QFD the customer and quality are at the foundation for downstream product design-and-development decisions.
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Good quality management principles state that any organization committed to quality should have a IT Quality Plan in place. What are five key points that the IT Quality Plan should include?
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As more of an organization’s business goes online the need for security increases. As a quality assurance manager, your IT Director knows that security is comprised of technical controls and management controls. The technical controls such as virus protecting software are very complex and its effectiveness would be difficult to evaluate by the average quality assurance professional. However, quality assurance professionals should be able to evaluate the management controls over security. To accomplish this, your IT Director has asked you to develop a ten question checklist that could be used to determine whether or not adequate management security controls exist over online software systems.
List below the ten questions you would put on that checklist.
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Businesses often make the mistake of developing both a business plan and a quality plan but failing to integrate them. Explain what it is meant to integrate the business plan and quality plan and how this improves the overall quality of the IT products and/or services.
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Approximately ten years ago, your IT department organized a process management committee. The committee determined what processes were needed, wrote those processes, incorporated them into the process inventory, and delivered them to the appropriate staff for implementation. After ten years, it is generally agreed that the process improvement program is not working. The IT staff does not follow many of the processes and management rarely enforces compliance to processes. You, as the Quality Assurance Manager, have been asked to develop a new process improvement program.
Indicate what you believe is the responsibility of the following groups in implementing an effective standards program.
1. IT Management
2. Process Management Committee
3. Users of the Processes
4. Quality Assurance Manager
5. Quality Control Function
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The “cost of quality” (COQ) is not the price of creating a quality product or service. It is the cost of NOT creating a quality product or service. Name and describe the three COQ categories. Provide one example of a cost associated with each COQ category.
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Define measure and metric. Give two examples of a measure and two examples of a metric.
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There are four main "testing stages" in a structured software development process. Name the four testing stages and describe what the primary purpose of that test stage is.
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When developing a contract for software developed by an outside organization, one concern that should be addressed in the contract is "foreign attachments". Describe what is meant by foreign attachments and why it is important (assume the project will have foreign attachments) to be included in the software contract.
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One of the tools used by many quality assurance functions is the cause-and-effect diagram. This diagram can be used to describe the attributes that drive the accomplishment of an objective. Assume that your IT organization had an objective to achieve high customer satisfaction. Identify what you believe are the six causes that either cause high customer satisfaction to occur or the lack of these attributes results in poor customer satisfaction, describe each cause, and give an example of each type of cause. (NOTE: You do NOT need to draw the diagram.)
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The plan of organization in methods and procedures adopted by management to ensure that resource use is consistent with laws, regulations, and policies; that resources are safeguarded against waste, loss, and misuse; and that reliable data are obtained, maintained, and fairly disclosed in reports. The previous statement is the definition of:
Process improvement is most effective when __________ are involved in improving the process.
A measure can be reliable, but invalid. An unreliable measure cannot be valid.
A "task force" is a cross-functional group organized for a specific purpose. Task force management principles include:
____________ provides teams an opportunity to reach high-quality decisions with total team commitment.
At a minimum, the acceptance test for contracted software should validate:
Describe various ways of measuring a process, with examples.
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Define what “force-field analysis” is, and describe the steps a team would use to employ force-field analysis.
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It is generally agreed that people are the key to providing an adequate and appropriate level of security. One of the most effective methods for involving people in security is:
Which of the following three questions would NOT be answered by establishing a security baseline?
As the type of product changes on the process maturity continuum, the work processes also change.
Organizations use many ways to determine the size of a program. Which of the following methods for measuring the size of a program can be used before the coding process is complete?
If you acquired COTS software and were attending a demonstration of that software, what aspects of that software would you want to observe during the demonstration?
What is the risk that an organization faces if management does not take action to alter the risk's likelihood or impact?
The development of the approach for process deployment is much harder than the actual deployment of the process.
These five components (environment, risk assessment, control activities, information communication, and monitoring) are associated with which of the following control models:
Which of the following would be considered an important prerequisite to quality planning?
Which of the following activities should occur before processes are defined to ensure that the most critical processes are defined first.
Branch testing technique is included in which of the following test data categories?
Which category of control methods is the most acceptable to the individual?
Which of the following is not one of the four major purposes of recording defects?
Which of the following Quality Management principle(s) are incorporated into the ISO 9001 standard?
Internal control systems have two components. The first is_____________ ,and the second is the __________ within an individual business application
TESTED 23 Dec 2024
