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Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?
When using the Load Data and Transform Map process, what is the Mapping Assist used for?
Where can Admins check which release is running on an ServiceNow instance?
Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?
What are the four knowledge workflows available in the ServiceNow base instance?
Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?
Which group of permissions is used to control Application and Module access?
ServiceNow uses what term to describe all the data saved within a particular form?
There are _____ common types of Interfaces (Numeric Value)
6: There are six common types of interfaces
Which of the following is true of Service Catalog Items in relation to the Service Catalog?
Which one of the following statements describes the purpose of a Service Catalog workflow?
What is the master table that contains a record for each table in the database?
FILL IN THE BLANK
_______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.
A knowledge article must be which of the following states to display to a user?
When working on a form, what is the difference between Insert and Update operations?
Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)
Which configuration allows you to use a script to coalesce data in Import Sets?
What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers
What are the three permission requirements that must evaluate to true for an access control rule to apply?
Choose 3 answers
A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:
Incidents where the state is Closed
Incidents where Assignment Group is Network
After clicking the Funnel icon, what should the user do?
A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?
What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)
You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)
Which one of the following is an accurate list of changes that are captured in an Update Set?
IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as
Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?
On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.)
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?
Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? (Select all that apply) Select 2 Answers from the below options
What import utility do you use when the field names on the import set match the name of the fields on the Target table?
Which icon would you double click, to expand and collapse the list of all Applications and Modules?
A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''
Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?
While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that?
Right click on Priority and select what?
ServiceNow contains a resource which provides the following:
A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?
What would NOT appear in the Application Navigator if “service” is typed into the filter field?
After finishing your work on High Security Settings, what do you do to return to normal admin security levels?
When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?
Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?
On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?
The ServiceNow platform includes which types of interfaces? (Choose three.)
Which of the following statements describes how data is organized in a table?
When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?
Which tool is used for creating dependencies between configuration items in the CMDB?
Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?
What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?
Which path would you take to access the table configuration page from a form?
What action would an administrator perform on a list if they wanted to show the records in groups, based on the Category column? (Choose 2 answers)
An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the
ServiceNow instance. What issue could explain this?
Choose 2 answers
A colleague wants to rearrange the columns on their My Work list. Once the user has navigated to the list where should they navigate to select and arrange the columns?
Which script can run when a record is displayed, inserted, updated, deleted, or when a table is queried?
Which feature enables business process owners to organize Flow Designer content into unified and digitized cross-enterprise processes via a digitized task board Interface?
Security rules are defined to restrict the permission of users from viewing and interacting with data. What are these security rules called?
You have an existing customer, who is using workflows for their catalog items. Their existing purchasing policy is to require approval for any request that totals over 31000. However, management wants to change the approval threshold to 31500. Which
workflow would you update to make this change?
What would you do, on a list, if you wanted to show the records in groups, based on the column category? (Choose two.)
While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other requesters. What could explain the issue?
The ServiceNow platform supports a wide variety of plus-and-play application. You can choose from the included workflow or build your own workflow. Which of following these workflows are included in the platform?
Which SericeNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which Cis supporing that service have active issues?
What types of entities can receive task assignments, in ServiceNow?
Choose 2 answers
How would you define an Access Control, to allow a user with iti role to have permission to create incident records?
A customer requests the following data quality measures be added:
1. Incident numbers should be read-only on all lists and forms, for all users.
2. Short Description field should be mandatory, on all records, across all applications, on insert.
Which type of policy would you use to meet this requirement?
On the Cl Dependency View, what enables you to trace from an infrastructure item, like a Server, to the Services that are dependent on that Server?
What actions art taken to filter a long list of records to show only those which have “email” Short Description?
If users would like to locate and assign a task to themselves in the Platform, What action could they perform from the list view to make the assignment?
Choose 2 answers
Which feature helps to automatically allocate a critical, high priority, service request to the appropriate assignment group or team member?
When importing spreadsheet data into ServiceNow, what is the first step in the process?
Many actions are included with flow designer, what are some frequently used core actions? Choose 4 answers.
You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk. Which method would you use?
When you are viewing a record, like an incident, how can you detect if someone else is also actively working on the Incident? (Choose 2 answers)
What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?
A customer wants to be able to identify and track components of their infrastructure that support their ecommerce service. What ServiceNow products could support this requirement?
Choose 3 answers
If users would like to locate and assign a task to themselves in the Platform, what action could they perform from the list view to make the assignment? (Choose 2 answers)
To apply a UI Policy to all views, which field should be set to true in its definition record?
Which framework can automatically populate values for the priority and Category field based on the Short description field value?
You have been asked to configure a form so an employee could a tablet and select the standard accessary options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take?
Choose 3 answers
TESTED 23 Nov 2024