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CAD Questions and Answers

Question # 6

Can inherited fields be deleted from a table?

A.

Yes, select the red X in the left-most column in the table definition.

B.

Yes, but only if they are text fields.

C.

No, inherited fields cannot be deleted from a child table.

D.

Yes, but only if there has never been any saved field data.

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Question # 7

When creating an application through the Guided Application Creator, which of the following is a user experience option?

A.

Portal

B.

Mobile

C.

Self-service

D.

Workspace

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Question # 8

What is the purpose of the Application Picker?

A.

Select an application to run

B.

Select an application as a favorite in the Application Navigator

C.

Choose an application to edit and set the Application Scope

D.

Choose an application to download and install

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Question # 9

What are Application Files in a ServiceNow application?

A.

An XML export of an application's table records

B.

ServiceNow artifacts comprising an application

C.

XML exports of an application's Update Set

D.

CSV files containing data imported into an application

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Question # 10

When creating an application through the Guided Application Creator, what are the options for creating a table? (Choose 3 answers)

A.

Use API calls

B.

Create a table from scratch

C.

Extend a table

D.

Upload a spreadsheet

E.

Create a table from a template

F.

Link to external tables

G.

Run import jobs

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Question # 11

Which method is used to retrieve Application Property values in a script?

A.

gs.getProperty()

B.

g_form.getAppProperty()

C.

g_form.getProperty()

D.

gs.getAppProperty()

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Question # 12

What happens to the List view when a new field is added to an existing table?

A.

The new field is added at the end of the List

B.

A new List View is created with the new field

C.

The new field is added at the start of the List

D.

The new field is not added to the List view

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Question # 13

You are developing the MyApp application that has a table, Table A. When the MyApp application is installed on an instance, you want Table A's records to be installed as part of the application.

Table A's records will be installed when:

A.

Table A is active and extends the Task table

B.

Table A's records are added to the application record using the Create Application Files context menu item

C.

Table A has an automatic number counter for new records

D.

Table A is not included in the System Clone > Exclude Tables list

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Question # 14

Which one of the following is NOT a UI Action type?

A.

List choice

B.

Form button

C.

List banner button

D.

Form choice

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Question # 15

What is the ServiceNow App Repository?

A.

A Request table

B.

Another name for update sets

C.

A database containing ServiceNow apps

D.

A collection of files in a Git database

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Question # 16

What is the name of the string that displays filter criteria?

A.

Breadcrumb

B.

Choice

C.

Menu

D.

Topic

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Question # 17

While showing a customer their Incident form, they ask to change the Priority field title to display their internal terminology Value. How would you do that?

Choose 2 answers

A.

Right click on Priority and select Configure Dictionary

B.

Right click on Priority and select Configure Display Settings

C.

Right click on Priority and select Configure Column

D.

Right click on Priority and select Configure Label

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Question # 18

Which ServiceNow utility provides a modern interactive graphical interface to visualize configuration items and their relationships?

A.

Class Map

B.

Flow Design

C.

Dependency View

D.

Business Service Map

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Question # 19

Which tables are available by default in a ServiceNow instance?

Choose 3 answers

A.

Task

B.

Item

C.

User

D.

Incident

E.

Issue

F.

Project

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Question # 20

Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

A.

ServiceNow Messenger

B.

Knowledge Chat

C.

Virtual Agent

D.

Now Support

E.

Agent Workspace

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Question # 21

What occurs when an existing table is extended in ServiceNow?

A.

The new table inherits the functionality built into the parent table

B.

The parent table's Access Controls are ignored when determining access to the new table's records and fields

C.

The new table does not inherit any of the fields from the parent table

D.

You must script and configure all required behaviors

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Question # 22

For Application Access, there is a configuration option called "Allow access to this table via web services." Which one of the following statements is true when this option is selected?

A.

Even when not selected, users with the correct permissions can use web services to access the table's records.

B.

The user performing the query via web services must have the correct permissions to access the table's records.

C.

This option restricts access only to SOAP web services but does not apply to REST.

D.

This option restricts the ability to delete records via web services, but records can always be read.

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Question # 23

Which of the following is NOT supported by Flow Designer?

A.

Call a subflow from a flow

B.

Test a flow with rollback

C.

Use Delegated Developer

D.

Run a flow from a MetricBase Trigger

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Question # 24

Identify characteristic(s) of a Record Producer. (Choose 3 answers)

A.

All records created using this strategy are inserted into the Requested Item [sc_req_item] table.

B.

Graphics can be included on the user interface.

C.

They must be scripted.

D.

Each field prompts the user with a question rather than a field label.

E.

You can script behaviors of fields in the user interface.

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Question # 25

Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base?

A.

Access List

B.

Can Access

C.

Accessible to

D.

Can Read

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Question # 26

If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?

A.

itil users

B.

Users with kb_user role

C.

Any active user

D.

No users

E.

Any user with an article's permalink

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Question # 27

What occurs when an existing table is extended in ServiceNow?

A.

The new table inherits the functionality built into the parent table.

B.

The new table does not inherit any of the fields from the parent table.

C.

You must script and configure all required behaviors.

D.

The table's Access Controls are ignored when determining access to the new table's records and fields.

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Question # 28

A graphical view of relationships among tables is a .

A.

Schema map

B.

Dependency view

C.

Graphical User Interface

D.

Map source report

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Question # 29

Which feature helps to automatically allocate a critical, high-priority, service request to the appropriate assignment group or team member?

A.

User Policy

B.

Predictive Intelligence

C.

Assignment Rule

D.

UI Policy

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Question # 30

While on an Incident record, how would you add a Tag for "Special Handling" to the record?

A.

Click on the More options (...) icon, click Add Tag, type Special Handling, press enter

B.

On the Tag field, select Special Handling from the choice list

C.

On the Special Handling field check the box

D.

Click on the Context menu, select Add Tact, type Special Handling. press enter

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Question # 31

When working in the Form Designer, configuring the label of a field in a child table changes the label on which table(s)?

A.

base table

B.

child table

C.

parent table

D.

all tables

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Question # 32

The customer has asked that you change the default layout of the Task list. They would like these columns, in this order:

• Number

• Task Type

• Parent

• Short Description

• Assignment Group

• Assignee

• Updated

After navigating to the list, where would you click, to meet this requirement?

A.

Right click List Gear icon > Configure > Columns

B.

Click List Context Menu > Configure > Columns

C.

Right click on any column header Context Menu > Configure > List Layout

D.

Click List Context Menu > Personalize List

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Question # 33

Which of the following is a good practice for adding instructions to a form?

A.

Annotations

B.

Related links to wiki pages

C.

A context Menu UI Action

D.

A population read-only field

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Question # 34

Tables that extend a table do what?

A.

Sometimes inherit the parent's fields

B.

Automatically update the application scope

C.

Do not inherit the parent's fields

D.

Inherit the parent's fields

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Question # 35

A customer requests the following data quality measures be added:

1. Incident numbers should be read-only on all lists and forms, for all users.

2. Short Description field should be mandatory, on all records, across all applications, on Insert.

Which type of policy would you use to meet this requirement?

A.

Dictionary Design Policy

B.

Field Criteria Policy

C.

Data Quality Policy

D.

Data Policy

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Question # 36

Which determines the relationships between field in an Import Set table to field in an existing ServiceNow table?

A.

Data Sources

B.

Schema Map Relationship Builder

C.

Business Service Management Map

D.

Transform Map

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Question # 37

When configuring the content of an Email Notification, which syntax should be used to reference the properties of an event triggering the Notification?

A.

${event. }

B.

${current. }

C.

${property name>.getDisplayValue()}

D.

${gs.}

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Question # 38

Which actions can a Business Rule take without scripting?

A.

Set field values and query the database

B.

Set field values and generate an event

C.

Set field values and write to the system log

D.

Set field values and add message

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Question # 39

Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?

A.

System Properties > Email > Settings

B.

User Preferences > Email > Notifications

C.

System Notification > Email > Notifications

D.

Click Gear > Notifications > New

E.

Administration > Notification Overview

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Question # 40

What are examples of Ul Actions, relating to Lists?

Choose 4 answers

List Control

A.

List Buttons

B.

List Choices

C.

List Override

D.

List Links

E.

List Context Menu

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Question # 41

What is required to link a ServiceNow application to a Git repository?

Choose 3 answers

A.

URI

B.

ACL

C.

User name

D.

URL

E.

Application name

F.

Password

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Question # 42

Which of the following methods is NOT part of the ServiceNow REST API?

A.

POST

B.

COPY

C.

DELETE

D.

GET

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Question # 43

When crafting a scoped application that contains flow actions, what is the application called?

A.

Bundle

B.

Row

C.

Action

D.

Spoke

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Question # 44

Which Report Type(s) can be created by right-clicking on a column header in a table’s list?

A.

Bar Chart, Pie Chart, Histogram, and Line

B.

Bar Chart

C.

Bar Chart, Pie Chart, and Histogram

D.

Bar Chart and Pie Chart

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Question # 45

When configuring a module, what does the Override application menu roles configuration option do?

A.

Users with the module role but without access to the application menu access the module

B.

Self-Service users can access the module even though they do not have roles

C.

Admin is given access to the module even if Access Controls would ordinarily prevent access

D.

Users with access to the application menu can see the module even if they don’t have the module role

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Question # 46

Which actions can a Business Rule take without scripting?

A.

Set field values and query the database

B.

Set field values and add message

C.

Set field values and write to the system log

D.

Set field values and generate an event

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Question # 47

Which one of the following is the correct Link Type to select when creating a module that opens the Record Producer for a user rather than the ServiceNow form?

A.

HTML (from Arguments)

B.

URL (from Arguments)

C.

Content Page

D.

Script (from Arguments)

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Question # 48

Access Control debug information identification whether each element of an Access Control granted of denied access. The elements of an Access Control evaluated?

A.

Conditions, Script, Roles

B.

Script, Conditions, Roles

C.

Conditions, Roles, Script

D.

Roles, Conditions, Script

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Question # 49

The source control operation used to store local changes on an instance for later application is called a(n)

.

A.

Branch

B.

Tag

C.

Stash

D.

Update set

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Question # 50

How does the Application Picker interact with Application Scope in ServiceNow?

A.

Selecting Global in the Application Picker sets the Application Scope to Incident.

B.

Global is a reserved application that does not appear in the Application Picker.

C.

Selecting an application from the Application Picker sets the Application Scope.

D.

Selecting an application from the Application Picker does not set the Application Scope.

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Question # 51

Which ATF test step is used to set up a specific user profile for testing purposes?

A.

Impersonation

B.

Create a role

C.

Create a user

D.

Create a group

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Question # 52

Which one of the following is the correct Link Type to select when creating a module that opens the Record Producer UI for a user rather than the ServiceNow form UI?

A.

Content Page

B.

Script (from Arguments)

C.

URL (from Arguments)

D.

HTML (from Arguments)

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Question # 53

Which of the following features are available to Global applications? (Choose two.)

A.

Automated Test Framework

B.

Source Control

C.

Delegated Development

D.

Flow Designer

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Question # 54

Which of the following statements does NOT apply when extending an existing table?

A.

The parent table’s Access Controls are evaluated when determining access to the new table’s records and fields

B.

The new table inherits the functionality built into the parent table

C.

The new table inherits all of the fields from the parent table

D.

You must script and configure all required behaviors

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Question # 55

What are the three key tables in an enterprise CMDB?

Choose 3 answers

A.

sn_cmdb_ci

B.

cmdb

C.

cmdb_bak

D.

sn_cmdb

E.

cmdb_rel_ci

F.

cmdb_ci

G.

sn_cmdb_bak

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Question # 56

Which one of the following is NOT required to link a ServiceNow application to a Git repository?

A.

Password

B.

URL

C.

User name

D.

Application name

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Question # 57

When designing and creating a form, what do you create to organize fields on a form?

A.

Related lists

B.

Tabs

C.

Sections

D.

Buttons

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Question # 58

Which of the following is NOT a caller access field option?

A.

Caller Tracking

B.

Caller Restriction

C.

None

D.

Caller Permission

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Question # 59

What is the best UX format to use for lists and forms?

A.

Forms

B.

Lists

C.

Standard

D.

Classic

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Question # 60

What do you install when you want to add applications or functionality within your development instance?

A.

Patch

B.

Updated Pack

C.

App Package

D.

Plugin

E.

App Updated Set

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Question # 61

When creating an application through the Guided Application Creator, what are the options for creating a table? (Choose 3 answers)

A.

Link to external tables

B.

Create a table from scratch

C.

Create a table from a template

D.

Run import jobs

E.

Upload a spreadsheet

F.

Use API calls

G.

Extend a table

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Question # 62

What do you click when you have made modifications to your report, and you want to see the results without saving?

A.

Execute

B.

Preview

C.

Run

D.

Test

E.

Try it

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Question # 63

What is the ServiceNow store?

A.

The source for ServiceNow Community created developer content

B.

Marketplace for free and paid certified ServiceNow applications and integrations

C.

Downloadable content ServiceNow script archive

D.

Alternate name for the ServiceNow Developer Share site

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Question # 64

How does ServiceNow match inbound email to existing records?

A.

Watermark

B.

Record link

C.

Subject line

D.

sys_id

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Question # 65

Which of the following are true for reports in ServiceNow? (Choose three.)

A.

Any user can see any report shared with them.

B.

Can be a graphical representation of data.

C.

All users can generate reports on any table.

D.

Can be run on demand by authorized users.

E.

Can be scheduled to be run and distributed by email.

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Question # 66

In a privately-scoped application, which methods are used for logging messages in server-side scripts? (Choose 2 answers)

A.

gs.log()

B.

gs.error()

C.

gs.debug()

D.

gs.logError()

E.

gs.info()

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Question # 67

When debugging Email Notifications, what must you check on a user record?

Choose 2 answers

A.

The Email field must have a valid value.

B.

The user must not be locked out.

C.

The First name and Last name fields must have values.

D.

Active must be true.

E.

Delegation must be enabled.

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Question # 68

As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?

A.

Knowledge

B.

SharePoml

C.

Stack Overflow

D.

ServiceNow Wiki

E.

Knowledge NoW

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Question # 69

What are web services?

A.

They provide a customer-facing view of available service and product offerings provided by departments within the organization

B.

Methods used to allow applications to connect to other software applications over a network

C.

Methods used to create and maintain Ul Pages

D.

Methods used to discover a wide variety of systems and applications

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Question # 70

As administrator, what must you do to access features of High Security Settings?

A.

Add security_admin role to your user account

B.

Use System Administration > Elevate Roles module

C.

Select Elevate Roles

D.

Impersonate Security Admin

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Question # 71

You are developing the MyApp application that has a table, Table A. When the MyApp application is installed on another instance, you want Table A's records to be installed as part of the application. Table A's records will be installed when:

A.

Table A is active and extends the Task table.

B.

Table A has an automatic number counter for new records and the table property "Include data" is set to true.

C.

Table A's records are added to the application record using the "Create Application Files" feature.

D.

Table A is not included in the System Clone > Exclude Tables list.

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Question # 72

What section on the Notes tab, shows the history of the work documented on the record?

A.

Journal

B.

Activity Stream

C.

Diary

D.

Timeline

E.

Audit Log

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Question # 73

In a Business Rule, which one of the following returns the sys_id of the currently logged in user?

A.

g_form getUserID()

B.

g_form getUserSysy

C.

gs.getUserSysID()

D.

gs.getUserID()

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Question # 74

What are the ways to designate data tables when Guided Application Creator (GAC)?

Choose 3 answers

A.

Upload an existing PDF

B.

Create a new table on the platform

C.

Use an existing table on the platform

D.

Upload an existing spreadsheet

E.

Upload an existing word processing document.

F.

Use a freeform database

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Question # 75

Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that applies to the entire Incident table (all rows and fields)?

A.

incident.all

B.

incident!

C.

incidentNone

D.

incident'

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Question # 76

Why would you build a custom app?

A.

To fulfill is specific use case on internal processes.

B.

To avoid using a code repository like GiotHub or GitLab

C.

To create a custom integration for a 3rd party system

D.

To replace servieNow base tables

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