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The Salesforce Service-Cloud-Consultant Exam assesses your ability to design, implement, and maintain scalable Service Cloud solutions that meet customer business requirements. It contributes to long-term success by ensuring effective customer service management.
The Salesforce Service-Cloud-Consultant exam covers various areas, including:
The Salesforce Service-Cloud-Consultant exam is ideal for Salesforce professionals with experience implementing Service Cloud solutions. It's particularly relevant for those with the Salesforce Administrator credential and a minimum of two years of Service Cloud experience.
The Salesforce Service-Cloud-Consultant exam consists of 60 multiple-choice questions. You'll have a limited time to complete the exam, so time management is crucial.
You need to achieve a score of 67% or higher to pass the Salesforce Service-Cloud-Consultant exam and earn the certification.
Let’s delve into the differences between the Salesforce Service-Cloud-Consultant and Salesforce CRT-261 Certification Exams:
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Cloud Kicks uses a console app to support users. Service agents open an Account workspace tab and multiple subtabs for the Case, Contact, and
Service Contract. Service agents would like to share links to recently opened subtabs with other users to collaborate on cases.
What should a consultant recommend to meet the requirements?
The cost of providing contact center support has steadily increased. Universal Containers
wants to take cost-saving measures.
What should the consultant recommend?
Cloud Kicks is changing its case management system to Salesforce. All active accounts,
contacts, and closed cases for the past 5 years need to be migrated to Salesforce for go-live.
Which approach should a consultant use for data migration?
After migrating to Lightning Experience, users are complaining that they are unable to create a Knowledge article when closing a case.
How should the consultant resolve this issue?
Universal Containers has implemented a call-based response system. The call wait time has become too long and customer service is being affected. Management would like to find a way to reduce customers’ wait times and enable agents to handle more inquiries at a time.
Which feature should a consultant recommend?
TESTED 23 Nov 2024
