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 Service-Cloud-Consultant Dumps with Practice Exam Questions Answers

Questions: 174 questions With Step-by-Step Explanation

Last Update: Dec 21, 2024

Service-Cloud-Consultant Question Includes: Single Choice Questions: 174,

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Salesforce Service-Cloud-Consultant Practice Exam FAQs

1. What is the Salesforce Service-Cloud-Consultant Exam?


The Salesforce Service-Cloud-Consultant Exam assesses your ability to design, implement, and maintain scalable Service Cloud solutions that meet customer business requirements. It contributes to long-term success by ensuring effective customer service management.

2. What topics does the Salesforce Service-Cloud-Consultant Exam cover?


The Salesforce Service-Cloud-Consultant exam covers various areas, including:

  • Industry Knowledge
  • Implementation Strategies
  • Service Cloud Solution Design
  • Knowledge Management
  • Intake and Interaction Channels
  • Case Management
  • Contact Center Analytics
  • Integrations

3. Who should take the Salesforce Service-Cloud-Consultant Exam?


The Salesforce Service-Cloud-Consultant exam is ideal for Salesforce professionals with experience implementing Service Cloud solutions. It's particularly relevant for those with the Salesforce Administrator credential and a minimum of two years of Service Cloud experience.

4. What is the format of the Salesforce Service-Cloud-Consultant Exam?


The Salesforce Service-Cloud-Consultant exam consists of 60 multiple-choice questions. You'll have a limited time to complete the exam, so time management is crucial.

5. What is the passing score for the Salesforce Service-Cloud-Consultant Exam?


You need to achieve a score of 67% or higher to pass the Salesforce Service-Cloud-Consultant exam and earn the certification.

6. What is the difference between Salesforce Service-Cloud-Consultant and Salesforce CRT-261 Certification Exams?


Let’s delve into the differences between the Salesforce Service-Cloud-Consultant and Salesforce CRT-261 Certification Exams:

  • Salesforce Service-Cloud-Consultant Exam: The Service-Cloud-Consultant Exam evaluates your ability to design and implement maintainable and scalable Service Cloud solutions that meet customer business requirements and contribute to long-term success.
  • Salesforce CRT-261 Exam: The CRT-261 Exam focuses specifically on Service Cloud features and functionality. It covers topics such as designing service solutions, managing data, configuring service cloud applications, and troubleshooting service cloud implementations.

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Upon purchasing Service-Cloud-Consultant exam dumps and study materials on Dumpstool, you'll receive instant access to download the materials. You can then access them at your convenience on any device.

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Service-Cloud-Consultant Questions and Answers

Question # 1

Cloud Kicks uses a console app to support users. Service agents open an Account workspace tab and multiple subtabs for the Case, Contact, and

Service Contract. Service agents would like to share links to recently opened subtabs with other users to collaborate on cases.

What should a consultant recommend to meet the requirements?

A.

Add the Account object to Recent Items utility.

B.

Include the History utility in the console app.

C.

Mention the case number in a Chatter group.

Question # 2

The cost of providing contact center support has steadily increased. Universal Containers

wants to take cost-saving measures.

What should the consultant recommend?

A.

Configure a self-service Knowledge Base.

B.

Configure Skills-Based Routing for service channels.

C.

Create auto-response templates for Case emails.

Question # 3

Cloud Kicks is changing its case management system to Salesforce. All active accounts,

contacts, and closed cases for the past 5 years need to be migrated to Salesforce for go-live.

Which approach should a consultant use for data migration?

A.

Prepare, Plan, Test, Validate, Execute

B.

Plan, Prepare, Execute, Test, Validate

C.

Plan, Prepare, Test, Execute, Validate

Question # 4

After migrating to Lightning Experience, users are complaining that they are unable to create a Knowledge article when closing a case.

How should the consultant resolve this issue?

A.

Inform users that the only way to create articles is from the Knowledge component.

B.

Enable Read/Write/Create permissions for Knowledge articles.

C.

Add the Manage Salesforce Knowledge permission to the user's profile.

Question # 5

Universal Containers has implemented a call-based response system. The call wait time has become too long and customer service is being affected. Management would like to find a way to reduce customers’ wait times and enable agents to handle more inquiries at a time.

Which feature should a consultant recommend?

A.

Case auto-response rule

B.

OmniStudio

C.

Salesforce Chat