Jane, a support representative at Universal Containers, created a report to view all her open
cases that have been created in the past 7 days and saved the report in the "Private Reports" folder.
Who can view and run the report?
Universal Containers (UC)has implemented customer community with customer community licenses for their customers. UC requested that any record owned by its customers should be accessible by UC users in the customer support role.
How can an Architect configure the system to support the requirements?
A custom invoice object has been created with a master-detail relationship to account. The
Account receivable (AR) team needs access to Invoices AR users do not own nor have access
to Account records. Account OWD is set to Private. The AR team is unable to find Invoices in
List views, Reports, nor in Global Search. The Architect has been asked to help troubleshoot.
What could be the issue preventing AR team members from seeing invoices?
Universal Containers provides 24x7 support for its customers worldwide using call centers
in three different countries with each one covering an 8-hour shift in different time zones. Service reps in a call center have access to the same information but only during their local working hours.
Which feature in Salesforce controls access for specific login hours?
What is required to implement Filter-Based Opportunity Territory Assignment?
Universal Containers has a Private Sharing Model and restrictive data access settings in place. The data governance team is planning to deploy a master data management tool that will need write access to all system data, and the Architect has been asked to prepare a Data Governance User Profile that has full access to all data regardless of Sharing and CRUD Settings. What is the optimal way to enable this requirement?
Universal Containers (UC) has 200 distributors that use Partner Community licenses.
Partners cannot see each other's data, but UC is also trying to give more visibility to data for certain individuals at a distributor.
HOW can an Architect give users in the partner user role access to all Case and Container records owned by any user, regardless of role, at the same distributor?
Universal Container has developed a custom Visualforce page that will accept user input and must prefer returning the results to the users.
Which two techniques should be used to ensure the users cannot perform a SOQL injection attack?
Bob uploads a PDF to his Files Home private library.
Who can view this file?
Universal containers (UC) implemented a private organization-wide default for the Container and Case objects.
How can UC give support representatives access to Container and Case records owned by Customer Community users?
By default, how many roles are created when the first external user is created on a partner account?
Universal Containers has implemented a strict software architecture for their custom Apex code. One of the requirements is that all SOQL queries are contained within reusable classes. Depending on the context of the Apex transaction, the queries should be able to run either "With Sharing" or "Without Sharing". Which two ways allow the Architect to meet these requirements?
Choose 2 answers.
When you make changes to roles and groups Salesforce locks the entire group membership table, which makes it impossible to process group changes in multiple threads to increase throughput on updates.
Which two reasons should the Architect consider regarding the use of Apex Sharing Reasons?
Choose 2 answers
Which two are potential vulnerabilities in the following code snippet? <apex:page> <apex:form> <apex:outputText value="Enter Name"/> <apex:inputText value="{!name}" /> <apex:commandButton value="Query" action="{!query}" /> public class SOQLController { public String name { get { return name;} set {name=value;} } public PageReference query() { String qryString='SELECT Id FROM Contact WHERE '+ '(IsDeleted = false and Name like \'%' + name + '%\'}'; queryResult = Database.query(qryString); retunr null; } } Choose 2 answers
Universal Containers has selected a small and diverse group of users to review Inactive accounts. Given the Private sharing model, a public group was created and made available to this group of users. A sharing rule was created to make inactive Accounts visible to the public group. However, some of these users are reporting they don't see any of the Accounts that were shared with the public group.
what is the underlying Issue for these users?
Mary is Joe's manager in the role hierarchy. The OWD for a custom Invoice object is Public ReadOnly and Mary's profile is not granted the Read permission for the Invoice object.
What action can Mary take on Joe's Invoice records?
Universal Containers (UC) delivers training and courses to students and companies. UC is implementing a Salesforce Customer Community for its students granting them a Customer Community license. As part of the community requirements, UC asked to give students access to cases that are related to their account in the UC community.
What is the optimum sharing technique that can achieve the requirements?
The sales managers at the Universal Containers (UC) requested their teams to define each user’s role
on their accounts in order to provide an easy way to establish accountability and collaboration. Sales
managers also requested that sales associates should only get the following permissions:
● Read access to the accounts.
● Read access to cases related to the accounts
● No access to deals related to the accounts
The sales associates may be granted access to opportunities when needed.
Assuming the overall sharing model of the organization is private and no sharing rules are configured on
the account objects. How can an Architect achieve these requirements?
Universal Containers has created a Reimbursement Custom Object to capture requests for reimbursement of expenses related to office supplies. The Reimbursement requests are sometimes sensitive and the Team Leads should not have access to the Reimbursement records submitted by the Users in the Call Center Agent role. The Director of Support will require access to all Reimbursement records. The role hierarchy is set as follows: Call Center Agent role reports to Team Lead role, which Reports to the Director of Support. Which steps would the Architect take to ensure proper sharing in this Role Hierarchy structure assuming Private Sharing Setting for the Reimbursement Object?
Universal Containers (UC) tuned off the Customer User Visibility feature inits Customer Community.
What community functionality is expected by having the Customer User Visibility tuned off?
Besides their own team accounts, sales managers at Universal Containers need to have
READ access to all accounts of the same segment in other countries. Role hierarchy was
implemented accordingly (based on countries), but a sales manager in the US is complaining
that he cannot view account records of the same segment in Canada. What should be done
to grant access in a proper way?
Universal Containers uses Person Accounts to represent retail customers and Business Accounts to represent commercial customers. The retail sales team should not have access to commercial customers but should have access to ALL retail customers.
With the organization-wide default on Account set to Private, how should the architect meet these requirements?
Universal Containers uses 75,000 distributors that have close to 1 million total users. Distributors need opportunities assigned to their distributor for delivery.
What license recommendation will meet distributor needs?
Universal Containers, a global corporation of 50,000 users, has a 24x7 call center operated by 20,000 users that includes employees and contractors. Their sales organization is 10,000 strong and they started processing about 100,000 updates to opportunity custom fields called Priority and NextStep. They also started processing 20,000 updates to a highly nested territory hierarchy. There was a third mass update on a Next Step field on the Action Plan custom object that has Case as a lookup field. Users started seeing a Group membership lock error in the system. What is a probable cause for this error?
Universal Containers regularly uploads large amounts of parent and child records into Salesforce to maintain integrations with other systems that update their date in scheduled batches or continuously in real time. Which two situations may pose a risk of producing locking errors? Choose 2 answers.
Universal Containers has requirement for the Architect to develop Apex Managed Sharing code for the custom Job object. The sharing settings for the Job object are set to Private.
When assigning access level for the record, which two lines of code will cause a DML exception on insert to the database?
Choose 2 answers
Universal Containers has set Account Sharing to Private with Account Teams enabled. Which two user groups can add team members on the Account? Choose 2 answers
A developer at Universal Container is building an integration within a managed package for their internal org that requires login to an external system. The end point requires basic authentication. The Architect would like to ensure that the username and password are managed securely. Which three options should the Architect recommend to secure the credentials?
Which three capabilities are available with Enterprise Territory Management? Choose 3 answers
For the Universal Containers Commercial and Consumer support departments, having access to Activities for Contacts with which they interact is important. Commercial support users should not see Consumer Accounts/Contacts and Consumer support users should not see Commercial Accounts/Contacts. Assuming the Organization-Wide Default for Activities is set to "Controlled by Parent" what is the minimum level of Sharing access a support user would need to Accounts/Contacts to view associated Activities?
Assuming granular locking is enabled, what activity can happen in parallel to changing a community account owner without risking group membership lock errors?
Universal containers (UC) service reps are assigned to a profile which has ''View All'' in Case object..
To make sure service reps have access to all relevant information to attend to customer requests, which Architect consider?
Choose 2 answers
Sales Reps at Universal Containers sometimes create large files as a part of the Sales process that are too large to share over email. They would like
users to be able to share files with customers, but the CISO has requested that any file links shared must be protected by a password.
How can this be accomplished?
Universal Containers would like to create a custom team solution that can be used on a custom Loan object. The following requirements must be met:
The Loan custom object should be set to Private in the Org-Wide Defaults.
Any user added to the Custom Team object should have Read Only access to the corresponding Loan record. If the Custom Team record is marked as "Primary" then the corresponding user should have Read/Edit access to the corresponding Loan record.
Which two methods will allow the Architect to meet the requirements?
Choose 2 answers.
The Collections department at Universal Containers uses Salesforce to track its efforts. All Invoices and Invoice Line Items are stored in Salesforce. Invoice Line Item object details, such as Quantity and Extended Amount, should be summarized at the Invoice Object level, and all users who can see a given invoice should always see all invoice line items. Without leveraging Apex code, how should an Architect create the relationship between the Invoice object and the Invoice Line Item Object?
Universal Container is a global Telco that has recently implemented enterprise territory management to better align their sales teams and sales processes. They are in Q4 of the FY and they have completely revamped their territory structure and created a plan for a new structure that would support the new FY. Their current territory model has 8k territories. Their new model would be a new set of 8,5K territories, and their org limit is 10k. What enterprise territory management feature can US take advantage of in order to help them stay within their org limits?
Universal Containers uses Standard WorkOrder object to track various work orders sent to field agents. Currently, the WorkOrder object has more than 400 fields. There are eight different types of work order processes established. The Director of Customer Service wants to ensure that field agents gets to see only required information specific to the WorkOrder type they are addressing.
Which option is recommended to implement this requirement?
A user posts a file to the Chatter feed for a record of an object that has a Private organization-wide default.
Which statement accurately describes who can view the file by default?
Universal Containers has Public Read Only sharing settings on the Opportunity object. What Opportunity access options can the user see while adding account team members to the Account?
Sales operations at Universal Containers (UC) has created Public Reports and Dashboards folders for sales managers. Sales operations and salts managers’ report to the VP of Sates. Sales operations currently spends a few hours each month updating users mat should have access to edit reports and dashboards in these folders.
How should UC grant access to sales managers to automate access to these Public Reports and Dashboard folder?
Which users have access to Opportunity records owned by an external user, assuming no other changes to the sharing model have been implemented?
At Universal Containers there is a team of auditors distributed through the organization that all need access to high-value Opportunities.
With a private sharing model, which two option should an architect recommend when designing a solution for this requirement?
Choose 2 answers
Universal container (UC) use External Object to retrieve Invoice data from a Legacy ERP. A finance team requested to have access to the Invoice records in the account page.
In addition to objects access in the finance users profile, what other feature should a Sales Architect recommend?
Which two options can be selected to share data with when creating a sharing rule?
Choose 2 answers
To reduce the case time resolution and improve customer satisfaction, Universal Containers (UC) wants to allow specialized marketing consultants to have edit access to Case records of VIP customers. These casts should be visible only to the support rep who owns the case and the marketing consultants.
Which recommendation should a Salesforce architect give to allow this scenario?
Universal Containers (UC) implemented Sales Cloud and requested that sales agents have access to products the company sells and be able to create opportunities for its customers.
What should the Organization-Wide Defaults (OWD) be for pricebook?
A custom invoice object has been created with a master-detail relationship to account. The Account Receivable (AR)team needs access to Invoices AR users do not own or have access to Account records. Account OWD is set to Private. The AR team is unable to find Invoices in List views, Reports, nor in Global Search. The Architect has been asked to help troubleshoot. What could be the issue preventing AR team members from seeing invoices?
Universal Containers (UC) has recently changed its internal policy to follow market regulations and create an internal team to manage the collection process. Only this team should have access to Invoke records. currently, invoke is a child in a Master-Detail relationship to Account. Although related lists have been removed from the page layouts, some profiles stills have access to the invoice object.
Which approach should an architect recommend to fix this problem?
Universal Containers (UC) turned off the customer visibility feature in its customer
community. What community functionality is impacted by having the customer user
visibility turned off?
What advanced tool can Salesforce enable for Large-scale role hierarchy realignments?
Universal Containers (UC) has 600 sales reps. UC has rollout plan to deploy salesforce in 3 weeks. At the end of the second week, they received a “User Role Limit Exceeded” error.
After investigation, they discovered that during the user provisioning process, a new role was generated for every new user.
Which two recommendations could solve this problem?
Choose 2 answers.
What should a Salesforce architect recommend to make sure that users that gained access to a custom of sharing do not lose access to it when its owner is changed?
Universal Containers uses 75,000 distributors that have close to 1 million total users. Distributors need opportunities assigned to the distributor for delivery.
What license recommendation will meet distributor needs?
Universal containers (UC)service reps are assigned to a profile which ha View All in Case object (Private
OWD). To make sure service reps have access to all relevant information to attend to customer requests,
Which two details should leasable force Architects consider? Choose 2answers:
At Universal Containers, Accounts and Contacts are normally visible to all employees, and Proposals (custom object) are visible to the Account owner and managers. However, some Proposals are considered confidential and are managed by a Strategic Proposals team. These Proposals should not be visible to anyone in the Sales group other than the owner and the strategic team.
How should the architect design for this requirement?
Universal Containers has selected a small and diverse group of users to review inactive
accounts. Given the Private sharing model, a public group was created and made available to
this group of users. A sharing rule was created to make inactive Accounts visible to the public
group. However, some of these users are reporting they don't see any of the Accounts that were
shared with the public group.
What is the underlying issue for these users?
Sales Operations at Universal Container (UC) wants to create the opens to fiber appropriates for center.
In which two ways can UC hide list that are not relevant to an individual use since there will be
Choose 2 answers.
Susan posts a file to the chatter fees for a record of an object which OWD is private. Which
two statements accurately describe who can view the file by default?
Choose 2 answers.
The Corporate Identity and Access Team needs to audit User setup in the Salesforce ..
What two permissions should be granted to this team so they can perform their audit?
Choose 2 answers
Universal Containers (UC) operates worldwide with offices in more than 100 regions in 10 different countries’ role hierarchy to control data visibility. In the new fiscal year, UC is planned to reorganize the roles and reassign accounts owners. Which two points should an architect consider in this situation?
Which two points should an Architect consider in this situation?
Choose 2 answers
Universal Containers (UC) operates worldwide with offices in more than 100 regions in 10 different countries and has established a very complex role hierarchy to control data visibility. In the new fiscal year UC is planning to reorganize the roles and reassign accounts owners.
Which three features could an architect recommend to avoid problems on this operation? Choose 3 answers
Universal Containers (UC) has 200 distributors that use Partner Community Licenses.
Partners cannot see each other’s data, but UC is also trying to give more visibility to certain individuals at a distributor. Which scalable solution would an architect recommend that will
give users in the partner manager role access to all Case and Container records owned byother partner managers and partner users (but not the partner executive) at the same distributor?
Universal Containers (UC) has a mostly private organization-wide default (OWD), as it is a core principle of UC to respect client data privacy. UC has implemented complex processes for granting access to Opportunity data. A few key members of the Sales Reporting team need to always be able to see, but not change, Opportunity data for all Opportunities.
What should an architect recommend as an approach to meet these requirements?