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C_C4H51_2405 Questions and Answers

Question # 6

Which data is replicated from SAP Service Cloud to SAP Field Service Management?

A.

Installed base

B.

Registered product

C.

Account hierarchy

D.

Ticket hierarchy

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Question # 7

Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

A.

Countries, scoping, activating dashboard designer

B.

Countries, scoping, live activity configuration

C.

Countries, business processes, integrations

D.

Countries, business processes, business users

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Question # 8

Which model can be used for ABAP cloud-native development?

A.

The SAP S/4HANA Cloud Extensibility Model

B.

The ABAP Cloud Development Model

C.

ABAP RESTful Application Programming Model

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Question # 9

Which of the following apply to scoping and fine-tuning? Note: There are 2correct answers to this question.

A.

The activity list is automatically generated by the system based on your scoping decisions.

B.

Fine-tuning is the process of generating the activity list byAnswer:ing que-stions about which business processes will be implemented.

C.

Scoping is a prerequisite to enable users to export reports to Microsoft Excel.

D.

Scoping is the process of matching your individual business requirements to predefined solution capabilities.

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Question # 10

Which actions are necessary to use installed bases in service tickets? Note: There are 2correct answers to this question.

A.

A customer needs to be assigned to the installed base.

B.

The installed base must be set to active status.

C.

An active service contract must be added to the installed base.

D.

At least one registered product must be assigned to the installed base.

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Question # 11

Which category types can be used when creating a Service Catalog? Note: There are 3correct answers to this question.

A.

Process category

B.

Warranty category

C.

Maintenance category

D.

Incident category

E.

Cause category

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Question # 12

Which of the following objects can you assign to an installed base? Note: There are 2correct answers to this question.

A.

Skills

B.

Measurements

C.

Registered products

D.

Service contracts

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Question # 13

Which of the following elements can you configure for the object ticket using the fine-tuning function?

A.

Ticket routing

B.

Milestones

C.

Skills

D.

Parties involved

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Question # 14

Which fields are mandatory when you create a cloud data source? Note: There are 3correct answers to this question.

A.

Data Source ID

B.

Data Type

C.

Name

D.

Web Service URL

E.

Usage

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Question # 15

Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?

Note: There are 2correct answers to this question.

A.

Service contracts

B.

Installed bases

C.

Contacts

D.

Registered products

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Question # 16

You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?

Note: There are 2correct answers to this question.

A.

Scoping in the Configuration Workbench

B.

Social media channel configuration

C.

Approval process for social media import run

D.

Work distribution

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Question # 17

Which object can you use in a ticket template when you create a new maintenance plan? Note: There are 2correct answers to this question.

A.

Organization

B.

Service level

C.

Ticket type

D.

Category

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Question # 18

Which objects and settings can be used to determine a service ticket processing team? Note: There are 2correct answers to this question.

A.

Determination of involved parties

B.

SLA Determination

C.

Party roles

D.

Delegation rules

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Question # 19

What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

A.

Create and assign a survey to a ticket

B.

Configure a response template

C.

Integrate an external knowledge base

D.

Set up a knowledge base for service contracts

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Question # 20

Which tools can you use to dispatch a service technician to an open ticket? Note: There are 3correct answers to this question.

A.

Ticket routing

B.

Time recording

C.

SAP Field Service Management

D.

Activity planner

E.

Manual routing

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Question # 21

Which elements can be used to determine the reaction time in service level agreements? Note: There are 2correct answers to this question.

A.

Sales contract

B.

Maintenance plan

C.

Custom fields

D.

Priority

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Question # 22

What types of mashups are available in SAP Service Cloud? Note: There are 2correct answers to this question.

A.

ABAP mashups

B.

Internal mashups

C.

HTML mashups

D.

URL mashups

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Question # 23

Which of the following describes how permissions work in SAP Service Cloud?

A.

Restricted access rights override any unrestricted access you have defined.

B.

Unrestricted access rights override any restrictions you have defined.

C.

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

D.

You can decide if the access rights should override any defined restrictions for each view.

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Question # 24

What are the advantages of using the mashup approach when integrating an SAP BusinessObjects BI system? Note: There are 2correct answers to this question.

A.

Data can be accessed in real time.

B.

Existing reports can be reused.

C.

Security issues with mashups outside of the corporate network are rare.

D.

Offline access is available.

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