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The IT administrator at CyberGuard Corporation is responsible lot securely sharing cybersecurity training materials with all employees These materials include sensitive information about the company's security policies and practices. The IT administrator wants to ensure that only authorized personnel can access these resources. To maintain strict control over who can access the cybersecurity training materials, which method should be employed for secure file sharing?
Scenario 2:Euro Tech Solutions Is a leading technology company operating in Europe that specializes In providing Innovative IT solutions With a strong reputation for reliability and excellence. EuroTech Solutions offers a range of services, including software development, cloud computing, and IT consulting. The company is dedicated to delivering cutting-edge technology solutions that drive digital transformation and enhance operational efficiency for its clients.
Recently, the company was subject to a cyberattack that significantly impeded its operations and negatively impacted Its reputation. The cyberattack resulted in a major data breach, where the customers' data and sensitive Information ware leaked. As such, EuroTech Solutions identified the need to improve its cybersecurity measures and decided 1o implement o comprehensive cybersecurity program.
EuroTech Solutions decided to use ISO.'I EC 27032 and the NIST Cybersecurity Framework as references and incorporate their principles and recommendations into its cybersecurity program. The company decided to rapidly implement the cybersecurity program by adhering to the guidelines of these two standards, and proceed with continual improvement (hereafter.
Initially, the company conducted a comprehensive analysis of its strengths, weaknesses, opportunities, and threats to evaluate its cybersecurity measures. This analysis helped the company to identify the desired stale of its cybersecurity controls. Then, it identified the processes and cybersecurity controls that are in place, and conducted a gap analysis to effectively determine the gap between the desired state and current state of the cybersecurity controls. The cybersecurity program included business and IT-related functions and was separated into three phases
1. Cybersecurity program and governance
2. Security operations and incident response
3. Testing, monitoring, and improvement
With this program, the company aimedto strengthen the resilience ofthe digital infrastructure through advanced threat detection, real time monitoring, and proactive incident response. Additionally, it decided to droit a comprehensive and clear cybersecurity policy as part of its overall cybersecurity program The drafting process involved conducting a thorough research and analysis of existing cybersecurity frameworks Once the initial draft was prepared, the policy was reviewed, and then approved by senior management. After finalizing the cybersecurity policy, EuroTech Solutions took a proactive approach to its initial publication. The policy was communicated to all employees through various channels, including internal communications, employee training sessions, and the company's intranet network.
Based on the scenario above, answer the following question
Which of the following approaches did Euro Tech Solutions use 10 analyse usecontext? Refer to scenario2?
Scenario 6:Finelits. a South Carolina-based banking institution in the US, Is dedicated 10 providing comprehensive financial management solutions for both individuals and businesses. With a strong focus on leveraging financial technology innovations, Finelits strives to provide its clients with convenient access to their financial needs. To do so. the company offers a range of services. Firstly, it operates a network of physical branches across strategic locations, facilitates banking transactions, and provides basic financial services to Individuals who may not have easy access to a branch Through its diverse service offerings. Finelits aims to deliver exceptional banking services, ensuring financial stability and empowerment for its clients across the US.
Recently, Vera, an employee at Finelits, was passed over for a promotion. Feeling undervalued, Vera decided to take malicious actions to harm the company's reputation and gain unrestricted access to its sensitive information. To do so. Vera decided to collaborate with a former colleague who used lo work for Finelits's software development team. Vera provided the former colleague with valuable information about the Finelils's security protocols, which allowed the former colleague to gain access and introduce a backdoor into one of the company's critical software systems during a routine update. This backdoor allowed the attacker to bypass normal authentication measures and gain unrestricted access to the private network. Vera and the former employee aimed to attack Finelits's systems by altering transactions records, account balances, and investments portfolios. Their actions were carefully calculated to skew financial outcomes and mislead both the hank and Its customers by creating false financial statements, misleading reports, and inaccurate calculations.
After receiving numerous complaints from clients, reporting that they are being redirected to another site when attempting to log into their banking accounts on Finelits's web application, the company became aware of the issue. After taking immediate measures, conducting a thorough forensic analysis and collaborating with external cybersecurity experts, Finelits's Incident response team successfully identified the root cause of the incident. They were able to trace the intrusion back to the attackers, who had exploited vulnerabilities in the bank's system and utilized sophisticated techniques to compromise data integrity
The incident response team swiftly addressed the issue by restoring compromised data, enhancing security, and implementing preventative measures These measures encompassed new access controls, network segmentation, regular security audits, the testing and application of patches frequently, and the clear definition of personnel privileges within their roles for effective authorization management.
Based on the scenario above, answer the following question:
How did Finelits ensure protection forIts accounts By implementing secure token handling? Refer to scenario 6.
Scenario 5:Pilotron is a large manufacturer known for its electric vehicles that use renewable energy. One of Its objectives Is 10 make the world a cleaner place by reducing the consumption of fossil fuels. In addition to electric vehicles, Pilotron also offers solar roof and advanced battery technology, all manufactured at its factory in Bastogne. Belgium. As one of the most Innovative manufacturers in Europe, Pilotron invests heavily in research and development to create unique components, such as motors, sensors, and batteries. In addillon, it places a strong emphasis on delivering high-quality products, and requires all employees to undergo an intensive onboarding program that includes hands-on training.
Pilotron did not prioritize the establishment of a cybersecurity program to protect its information. This became evident when a frustrated employee took advantage of the company's lack of cybersecurity measures. The employee was aware that Pilotron's existing security measures could easily be evaded The company became aware of the incident after five weeks, when a sudden surge in network data transfer raised suspicions upon investigation. Pilotron discovered that the employee had multiple requests for access to software development resources that were unrelated to their daily tasks By using a false user name and avoiding the implemented cybersecurity controls, the employee directly modified the code of one of Pilotron's products. This unauthorized code change enabled the employee to transfer highly sensitive data to external parties
Knowing that insider threats pose a significant risk and the existing security controls were ineffective. Pilotron decided to shift its cybersecurity focus toward proactive detection and prevention strategies. It implemented a security software that detects unusual access patterns, large data upload, and credential abuse Additionally, Pilotron recognized the need to help improve the security of Its systems by Isolating devices (PCs. servers) on the opposite sides of a firewall.
The company also implemented an identity management solution to ensure the verification of Individuals requesting access. It decided to implement a mechanism that ensured only authorized individuals can access sensitive systems and data. In addition to the traditional username and password, employees were now required to provide a unique personal identifier, such as a fingerprint, as well as a one-time verification code generated through a mobile app
Moreover, in order to enhance security measures and gain the benefits of cloud computing, Pilotron decided to leverage cloud based services. A kiv factor in Pilotroo's decision was the capability to construct and oversee its personalized Infrastructure Instead of depending on pre-set platforms or software applications, the company could craft its virtualized environments. The significant level of customization is of utmost importance to Pilotron since it enables adjusting its infrastructure to align with the specific requirements of its projects and clients.
Based on the scenario above, answer the following question:
Based on scenario 5. what type o# mechanism did Pilotron implement to ensure only authorized Individuals can access sensitive systems and data'
Scenario 8:FindaxLabs is a financial institution that offers money transfers services globally The company Is known for quick money transfers at a low cost. To transfer money, users register with their email addresses and submit a photo of their ID card for identity verification. They also need to provide the recipient s bank account details alongside their own bank account details. Users can track the transfer through their accounts, either from the website or mobile app. As the company operates in a highly sensitive industry, it recognizes the importance of ensuring cybersecurity. As such, FindaxLabs has addressed its cybersecurity concerns through its business continuity plan.
Nevertheless, a few months ago, FindaxLabs detected suspicious activity on its network and realized that it was being attacked The attackers tried to gain access to customer information. Including emails, bank account numbers, and records of financial transactions. Upon receiving the alert, the incident response team responded swiftly Following the ICT readiness for business continuity (IRBC) policy and procedures, they immediately took down the communication channels to the server and went offline. Subsequently, they conducted vulnerability testing and network scanning, but did not identify any other backdoors. After dodging this attack, the company completely changed its approach toward cyber threats. Consequently, cybersecurity became one of their highest priorities.
FindaxLabs established a more comprehensive cybersecurity incident management plan based on its cybersecurity Incident management policy 10 effectively handle and mitigate future incidents and vulnerabilities. The cybersecurity incident management plan outlined a structured approach based on industry best practices and included various phases of the incident response process
The company also created a post-incident report to evaluate the effectiveness of their response capabilities and identify areas for improvement It documented all relevant information related to theincident, such as category, priority, status, and actions taken to resolve it Based on this documentation, it defined the IRBC activities that helped them respond to and recover from disruptions, creating an IRBC timeline. The timeline consisted of three main stages: incident detection, response, and recovery. The company evaluated whether IRBC objectives were met for each phase. Through this evaluation, they determined that improved collaboration between business managers and ICT staff, as well as the implementation of preventive measures such as antivirus and firewalls, would have provided layered protection and better integration of cybersecurity into the business continuity strategy.
Based on the scenario above, answer the following question:
According to scenario 8. what was the role of ICT readiness for business continuity in FindaxLab' business continuity management?
Scenario 3:EsteeMed is a cardiovascular institute located in Orlando. Florida H Is known for tis exceptional cardiovascular and thoracic services and offers a range of advanced procedures, including vascular surgery, heart valve surgery, arrhythmia and ablation, and lead extraction. With a dedicated team of over 30 cardiologists and cardiovascular surgeons, supported by more than IUU specialized nurses and technicians, EsteeMed Is driven by a noble mission to save lives Every year. it provides its services to over 50,000 patients from across the globe.
As Its reputation continued to grow. EsteeMed recognized the importance of protecting Its critical assets. It Identified these assets and implemented the necessary measures to ensure their security Employing a widely adopted approach to Information security governance. EsteeMed established an organizational structure that connects the cybersecurity team with the information security sector under the IT Department.
Soon after these changes, there was an incident where an unauthorized employee transferred highly restricted patient data to the cloud The Incident was detected by Tony, the IT specialist. As no specific guidelines were in place to address such unlikely scenarios, Tony promptly reported the incident to his colleagues and, together. they alerted the board of managers Following that, the management of EsteeMed arranged a meeting with their cloud provider to address the situation.
During the meeting, the representatives of the cloud provider assured the management of the EsteeMed that the situation will be managed effectively The cloud provider considered the existingsecurity measures sufficient to ensure the confidentiality, Integrity, and availability of the transferred data Additionally, they proposed a premium cloud security package that could offer enhanced protection for assets of this nature. Subsequently, EsteeMed's management conducted an internal meeting following the discussion with the cloud provider.
After thorough discussions, the management determined that the associated costs of implementing further security measures outweigh the potential risks at the present lime Therefore, they decided to accept the actual risk level for the time being. The likelihood of a similar incident occurring in the future was considered low. Furthermore, the cloud provider had already implemented robust security protocols.
To ensure effective risk management. EsteeMed had documented and reported its risk management process and outcomes through appropriate mechanisms, it recognized that decisions about the creation, retention, and handling of documented information should consider various factors. These factors include aspects such as the intended use of the Information. Its sensitivity, and the external and internal context in which It operates.
Lastly. EsteeMed identified and recorded its assets in an inventory to ensure their protection. The inventory contained detailed information such as the type of assets, their size, location, owner, and backup information.
Based on the scenario above, answer the following question:
Based on scenario 3. EsteeMed's inventory of assets included detailed information on the type of assets, their size, location, owner, and backup information. Is this a good practice to follow?
Scenario 3:EsteeMed is a cardiovascular institute located in Orlando. Florida H Is known for tis exceptional cardiovascular and thoracic services and offers a range of advanced procedures, including vascular surgery, heart valve surgery, arrhythmia and ablation, and lead extraction. With a dedicated team of over 30 cardiologists and cardiovascular surgeons, supported by more than IUU specialized nurses and technicians, EsteeMed Is driven by a noble mission to save lives Every year. it provides its services to over 50,000 patients from across the globe.
As Its reputation continued to grow. EsteeMed recognized the importance of protecting Its critical assets. It Identified these assets and implemented the necessary measures to ensure their security Employing a widely adopted approach to Information security governance. EsteeMed established an organizational structure that connects the cybersecurity team with the information security sector under the IT Department.
Soon after these changes, there was an incident where an unauthorized employee transferred highly restricted patient data to the cloud The Incident was detected by Tony, the IT specialist. As nospecific guidelines were in place to address such unlikely scenarios, Tony promptly reported the incident to his colleagues and, together. they alerted the board of managers Following that, the management of EsteeMed arranged a meeting with their cloud provider to address the situation.
During the meeting, the representatives of the cloud provider assured themanagement of the EsteeMed thatthe situation will be managed effectively The cloud provider considered the existing security measures sufficient to ensure the confidentiality, Integrity, and availability of the transferred data Additionally, they proposed a premium cloud security package that could offer enhanced protection for assets of this nature. Subsequently, EsteeMed's management conducted an internal meeting following the discussion with the cloud provider.
After thorough discussions, the management determined that the associated costs of implementing further security measures outweigh the potential risks at the present lime Therefore, they decided to accept the actual risk level for the time being. The likelihood of a similar incident occurring in the futurewas considered low. Furthermore, the cloud provider had already implemented robust security protocols.
To ensure effective risk management. EsteeMed had documented and reported its risk management process and outcomes through appropriate mechanisms, it recognized that decisions about the creation, retention, and handling of documented information should consider various factors. These factors include aspects such as the intended use of the Information. Its sensitivity, and the external and internal context in which It operates.
Lastly. EsteeMed identified and recorded its assets in an inventory to ensure their protection. The inventory contained detailed information such as the type of assets, their size, location, owner, and backup information.
Based on the scenario above, answer the following question:
What type of organizational structure did EsteeMed adopt?
Scenario 8:FindaxLabs is a financial institution that offers money transfers services globally The company Is known for quick money transfers at a low cost. To transfer money, users register with their email addresses and submit a photo of their ID card for identity verification. They also need to provide the recipient s bank account details alongside their own bank account details. Users can track the transfer through their accounts, either from the website or mobile app. As the company operates in a highly sensitive industry, it recognizes the importance of ensuring cybersecurity. As such, FindaxLabs has addressed its cybersecurity concerns through its business continuity plan.
Nevertheless, a few months ago, FindaxLabs detected suspicious activity on its network and realized that it was being attacked The attackers tried to gain access to customer information. Including emails, bank account numbers, and records of financial transactions. Upon receiving the alert, the incident response team responded swiftly Following the ICT readiness for business continuity (IRBC) policy and procedures, they immediately took down the communication channels to the server and went offline. Subsequently, they conducted vulnerability testing and network scanning, but did not identify any other backdoors. After dodging this attack, the company completely changed its approach toward cyber threats. Consequently, cybersecurity became one of their highest priorities.
FindaxLabs established a more comprehensive cybersecurity incident management plan based on its cybersecurity Incident management policy 10 effectively handle and mitigate future incidents and vulnerabilities. The cybersecurity incident management plan outlined a structured approach based on industry best practices and included various phases of the incident response process
The company also created a post-incident report to evaluate the effectiveness of their response capabilities and identify areas for improvement It documented all relevant information related to the incident, such as category, priority, status, and actions taken to resolve it Based on this documentation, it defined the IRBC activities that helped them respond to and recover from disruptions, creating an IRBC timeline. The timeline consisted of three main stages: incident detection, response, and recovery. The company evaluated whether IRBC objectives were met for each phase. Through this evaluation, they determined that improved collaboration between business managers and ICT staff, as well as the implementation of preventive measures such as antivirus and firewalls, would have provided layered protection and better integration of cybersecurity into the business continuity strategy.
Based on the scenario above, answer the following question:
Which element of ICT readiness for business continuity did FindaxLabs consider after detecting the incident?
Scenario 4:SynthiTech is a huge global Technology company that provides Innovative software solutions and cybersecurity services to businesses in various industries, including finance, healthcare, and telecommunications. It is committed to deliver cutting-edge technology solutions while prioritizing the security and protection of its clients' digital assets
The company adopted a mode) designed to ensure efficient operations and meet the specific needs of different market segments across the world Within this structure, the company's divisions are divided into financial services, healthcare solutions, telecommunications, and research and development
To establish a robust cybersecurity program, SymhiTech established a cybersecurity program team consisting of several professionals that would be responsible for protecting its digital assets and ensuring the availability, integrity, and confidentiality of information, advising the cybersecurity manager in addressing any risks that arise, and assisting in strategic decisions. In addition, the team was responsible for ensuring that the program Is properly Implemented and maintained
Understanding the importance of effectively managing (he company's assets lo ensure operational efficiency and protect critical resources, the team created an inventory of SynthiTech's assets. The team initially identified all assets, as well as their location and status. The assets were included in the inventory, which was regularly updated to reflect organizational changes In addition, the team regularly assessed the risk associated with each digital asset.
SynthiTech follows a systematic approach to identify, assess, and mitigate potential risks. This involves conducting risk assessments to Identify vulnerabilities and potential threats that may impact its assets and operations. Its cybersecurity program team tested SynthiTech's ICT system from the viewpoint of a threat source and identified potential failures in the IC1 system protection scheme. I hey also collaborated with other divisions to assess the impact and likelihood of risk and developed appropriate risk mitigation strategies. Then, the team implemented security controls, such as firewalls, Intrusion detection systems, and encryption, to ensure protection against the Identified risks. The activities of the risk treatment plan to be undertaken were ranked based on the level of risk and urgency of the treatment.
The company recognizes that effective risk management is an ongoing process and ensures monitoring, evaluation, and continual improvement of the cybersecunty program to adapt to security challenges and technological advancements.
Based on the scenario above, answer the following question:
Based on scenario 4, were the activities of the risk treatment plan to be undertaken ranked appropriately?
Scenario 5:Pilotron is a large manufacturer known for its electric vehicles that use renewable energy. One of Its objectives Is 10 make the world a cleaner place by reducing the consumption of fossil fuels. In addition to electric vehicles, Pilotron also offers solar roof and advanced battery technology, all manufactured at its factory in Bastogne. Belgium. As one of the most Innovative manufacturers in Europe, Pilotron invests heavily in research and development to create unique components, such as motors, sensors, and batteries. In addillon, it places a strong emphasis on delivering high-quality products, and requires all employees to undergo an intensive onboarding program that includes hands-on training.
Pilotron did not prioritize the establishment of a cybersecurity program to protect its information. This became evident when a frustrated employee took advantage of the company's lack of cybersecurity measures. The employee was aware that Pilotron's existing security measures could easily be evaded The company became aware of the incident after five weeks, when a sudden surge in network data transfer raised suspicions upon investigation. Pilotron discovered that the employee had multiple requests for access to software development resources that were unrelated to their daily tasks By using a false user name and avoiding the implemented cybersecurity controls, the employee directly modified the code of one of Pilotron's products. This unauthorized code change enabled the employee to transfer highly sensitive data to external parties
Knowing that insider threats pose a significant risk and the existing security controls were ineffective. Pilotron decided to shift its cybersecurity focus toward proactive detection and prevention strategies. It implemented a security software that detects unusual access patterns, large data upload, and credential abuse Additionally, Pilotron recognized the need to help improve the security of Its systems by Isolating devices (PCs. servers) on the opposite sides of a firewall.
The company also implemented an identity management solution to ensure the verification of Individuals requesting access. It decided to implement a mechanism that ensured only authorized individuals can access sensitive systems and data. In addition to the traditional username and password, employees were now required to provide a unique personal identifier, such as a fingerprint, as well as a one-time verification code generated through a mobile app
Moreover, in order to enhance security measures and gain the benefits of cloud computing, Pilotron decided to leverage cloud based services. A kiv factor in Pilotroo's decision was the capability to construct and oversee its personalized Infrastructure Instead of depending on pre-set platforms or software applications, the company could craft its virtualized environments. The significant level of customization is of utmost importance to Pilotron since it enables adjusting its infrastructure to align with the specific requirements of its projects and clients.
Based on the scenario above, answer the following question:
Based on scenario 5,whirl cloud service model did Pilotron decide 10 use?
Scenario 6:Finelits. a South Carolina-based banking institution in the US, Is dedicated 10 providing comprehensive financial management solutions for both individuals and businesses. With a strong focus on leveraging financial technology innovations, Finelits strives to provide its clients with convenient access to their financial needs. To do so. the company offers a range of services. Firstly, it operates a network of physical branches across strategic locations, facilitates banking transactions, and provides basic financial services to Individuals who may not have easy access to a branch Through its diverse service offerings. Finelits aims to deliver exceptional banking services, ensuring financial stability and empowerment for its clients across the US.
Recently, Vera, an employee at Finelits, was passed over for a promotion. Feeling undervalued, Vera decided to take malicious actions to harm the company's reputation and gain unrestricted access to its sensitive information. To do so. Vera decided to collaborate with a former colleague who used lo work for Finelits's software development team. Vera provided the former colleague with valuable information about the Finelils's security protocols, which allowed the former colleague to gain access and introduce a backdoor into one of the company's critical software systems during a routine update. This backdoor allowed the attacker to bypass normal authentication measures and gain unrestricted access to the private network. Vera and the former employee aimed to attack Finelits's systems by altering transactions records, account balances, and investments portfolios. Their actions were carefully calculated to skew financial outcomes and mislead both the hank and Its customers by creating false financial statements, misleading reports, and inaccurate calculations.
After receiving numerous complaints from clients, reporting that they are being redirected to another site when attempting to log into their banking accounts on Finelits's web application, the company became aware of the issue. After taking immediate measures, conducting a thorough forensic analysis and collaborating with external cybersecurity experts, Finelits's Incident response team successfully identified the root cause of the incident. They were able to trace the intrusion back to the attackers, who had exploited vulnerabilities in the bank's system and utilized sophisticated techniques to compromise data integrity
The incident response team swiftly addressed the issue by restoring compromised data, enhancing security, and implementing preventative measures These measures encompassed new access controls, network segmentation, regular security audits, the testing and application of patches frequently, and the clear definition of personnel privileges within their roles for effective authorization management.
Based on the scenario above, answer the following question:
What type of attack did Vera and the former employee perform' Refer to scenario6?
Why is proper maintenance of documented information importantin acybersecurityprogram?
Sarah, a software developer, is working on a new project and wishes to deploy her custom applications using programminglanguages, libraries, and toolsupported by a cloud provider. However, she does not want to worry about managing the underlying infrastructure. Which type of cloud computing service should Sarah use?
How do data breach and data leak differ in intent of intent and occurrence?
Scenario 2:Euro Tech Solutions Is a leading technology company operating in Europe that specializes In providing Innovative IT solutions With a strong reputation for reliability and excellence. EuroTech Solutions offers a range of services, including software development, cloud computing, and IT consulting. The company is dedicated to delivering cutting-edge technology solutions that drive digital transformation and enhance operational efficiency for its clients.
Recently, the company was subject to a cyberattack that significantly impeded its operations and negatively impacted Its reputation. The cyberattack resulted in a major data breach, where the customers' data and sensitive Information ware leaked. As such, EuroTech Solutions identified the need to improve its cybersecurity measures and decided 1o implement o comprehensive cybersecurity program.
EuroTech Solutions decided to use ISO.'I EC 27032 and the NIST Cybersecurity Framework as references and incorporate their principles and recommendations into its cybersecurity program. The company decided to rapidly implement the cybersecurity program by adhering to the guidelines of these two standards, and proceed with continual improvement (hereafter.
Initially, the company conducted a comprehensive analysis of its strengths, weaknesses, opportunities, and threats to evaluate its cybersecurity measures. This analysis helped the company to identify the desired stale of its cybersecurity controls. Then, it identified the processes and cybersecurity controls that are in place, and conducted a gap analysis to effectively determine the gap between the desired state and current state of the cybersecurity controls. The cybersecurity program included business and IT-related functions and was separated into three phases
1. Cybersecurity program and governance
2. Security operations and incident response
3. Testing, monitoring, and improvement
With this program, the company aimedto strengthen the resilience ofthe digital infrastructure through advanced threat detection, real time monitoring, and proactive incident response. Additionally, it decided to droit a comprehensive and clear cybersecurity policy as part of its overall cybersecurity program The drafting process involved conducting a thorough research and analysis of existing cybersecurity frameworks Once the initial draft was prepared, the policy was reviewed, and thenapproved by senior management. After finalizing the cybersecurity policy, EuroTech Solutions took a proactive approach to its initial publication. The policy was communicated to all employees through various channels, including internal communications, employee training sessions, and the company's intranet network.
Based on the scenario above, answer the following question
Did EuroTech Solutions communicate the cybersecurity policy appropriately? Refer to scenario 2.
Which of the following is NOT a responsibility of the information security manager (ISM) within an organization's cybersecurity framework?
Alice is the HR manager at a medium-sized technology company She has noticed that the company's customer support team has struggled to meet the organization's goal of improving customer satisfaction. After discussing this with the team leads, Alice decided to analyze the training needs for the customer support department and followed a systematic approach to determine the training requirements. What is the next step Alice should lake after identifying and evaluating the abilities that the customer support employees should possess when performing their tasks?
TESTED 23 Dec 2024