PL-900 Questions and Answers

A company is evaluating Power Platform and has questions about the role that Common Data Service plays in using Power Apps and Power Automate.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

You create a Power Virtual Agents chatbot.

You need to share the bot with other team members so that they can try out the bot before you share the bot with customers.

What should you use?

You manage the support team at a rapidly growing company.

Support technicians need a better experience when logging and responding to support requests.

You need to recommend tools to help the company's needs.

Which tools should you recommend? To answer, drag the appropriate tools to the correct requirements. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

You are creating a model-driven Power Apps app. You want to ensure that the app can be used by individuals who have vision impairments.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

A company needs to create several workflows and applications to help streamline their sales operations.

You need to determine which applications are appropriate for given scenarios.

Which applications should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

You create a business rule on contact entity to enforce the requirement that users must enter either a

telephone number, fax number, or an email when creating a new record.

The company decides to remove fax number from the condition.

You need to update the business rule.

What are two ways of achieving the goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A coworker is creating an app in Power Apps and needs to automatically synchronize data from an external source. The coworker is unable to locate a suitable Microsoft approved connector template in AppSource.

You need to recommend a solution for the coworker.

What should you recommend?

A company uses Microsoft 365 and Dynamics 365 Sales. The company does not have any developers on its staff.

You need to explain to the executives the benefits of using Power Platform apps.

What are two benefits? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A toy company creates a text classification model in AI Builder to monitor customer feedback for specific key words.

When negative feedback is received for a toy, the company wants to proactively perform engineering reviews for the toy and schedule additional training sessions for workers who produce the toy.

What are two possible ways to achieve the goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A business is evaluating AI Builder.

Which actions can you perform?

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

A company plans to use Power BI to visualize data from business systems.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

A company plans to create Power Platform apps that consume industry-standard and proprietary data sources.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

You manage the support team at a rapidly growing company.

Customers and support technicians need a better experience when logging and responding to support requests. You need more visibility into what the support technicians are doing every week.

You need to recommend tools to help the company's needs.

Which tools should you recommend? To answer, drag the appropriate tools to the correct requirements. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

This question requires that you evaluate the BOLD text to determine if it is correct.

You have a Power Apps app. You create a new version of the app and then publish the new version. A customer goes through the process of restoring the previous version of the app. In the Version tab for the app, you will see two versions of the app.

Review the underlined text. If it makes the statement correct, select “No change is needed.” If the statement is incorrect, select the answer choice that makes the statement correct.

NO: 14 HOTSPOT

A company plans to use Power Platform to build apps which address specific business challenges.

You need to recommend the appropriate types of Power Apps to use.

What should you recommend? To answer, select the appropriate option in the answer area.

NOTE: Each correct selection is worth one point.

A distribution company has multiple warehouses.

Tax rates charged on sales orders need to be calculated based on locality and region.

You need to recommend a cost-effective solution that can be implemented quickly.

What should you recommend?

You need to implement Microsoft Business Applications along with the Microsoft Power platform.

Which three Microsoft products are part of the Power platform? Each correct answer presents a complete

solution.

NOTE: Each correct selection is worth one point.

A company uses Power Platform.

You must ensure that users cannot share customer data with other users. You must also ensure that uses cannot connect to data sources unless you grant the user explicit permissions to access a data source.

You need to recommend solutions to meet the company’s security requirements.

Which two types of policies should you recommend? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A company uses Power Apps.

You need to perform administrative tasks for the company.

Which admin centers should you use? To answer, drag the appropriate admin centers to the correct requirements. Each admin center may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

You create a user-owned custom entity by using Common Data Service.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

You have version 1.0.0.0 of a published Power Apps app. You create and publish version 2.0.0.0 of the app. A customer goes through the process of restoring the previous version of the app.

How many versions of the app are displayed in the Version tab for the app? To answer, select the appropriate option in the answer area.

A travel company plans to use the Power Platform to create tools that help travel agents book customer travel.

You need to recommend solutions for the company.

What should you recommend? To answer, drag the appropriate tools to the correct requirements. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

A company has locations in multiple regions. The company develops solutions based on Power Apps and Power Automate.

You need to recommend features to support the implementation.

Which Power Platform features should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

A large retail company implements Power Apps, Microsoft Flow, and the Common Data Service.

The board of directors is asking whether users are finding value in the technology. The company would like to measure and report usage of the software.

You need to recommend a tool to determine software usage.

What should you recommend?

You are building Power Apps apps that use both Dynamics 365 Sales and Microsoft 365.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

A rapidly growing company wants to empower users to build apps, automate business processes, and analyze data without requiring IТ expertise or development skills and without increasing IT expenses and dependencies.

You need to recommend tools so that users can accomplish specific tasks.

Which tools should you recommend? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

You are creating a canvas app that uses one connector.

Which two objects are provided to Power Apps by the connector? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A company performs on-site inspections and services for air industrial equipment.

Field technicians must perform a series of maintenance checks every time they visit a customer site. Every

technician performs maintenance tasks in a different order. Some technicians miss steps.

You need to ensure that all technicians perform the same steps in the same order.

What should you use?

ON NO: 87 DRAG DROP

A project deadline is approaching. The project manager reports that there are still a number of critical tasks that are not complete.

You need to implement Power Automate to help streamline processes.

Which types of flows should you use? To answer, drag the appropriate flow types to the correct requirement. Each flow type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

You plan to send an email notification to a user when a new file is placed in a specific folder in OneDrive for Business.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

A company is using Power Automation to automate business processes.

You need to recommend triggers for Instant flows.

What trigger types should you recommend? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

This question requires that you evaluate the BOLD text to determine if it is correct.

A company requires that service representatives schedule customer visits every six months. Each service representative is required to enter a scheduled task for the next checkup as they are leaving a client site. A service representative wants to automate task entry by creating a business process flow that can be initiated from the service call screen on a phone.

Review the underlined text. If it makes the statement correct, select “No change is needed.” If the statement is incorrect, select the answer choice that makes the statement correct.

A company uses Dynamics 365 Sales. Every time an opportunity is created, a Power Automate flow runs to email the opportunity to the sales manager.

The sales manager leaves the company. You disable all accounts for the sales manager.

You need to ensure that the new sales manager automatically receives email about opportunities when they are created.

What should you do?

NO: 112

You are building a Power Automate flow to manage sales.

The sales team saves quotes as PDF files to a Microsoft OneDrive folder. You create a Microsoft SharePoint list to help the sales team manage follow ups to quotes. You need to copy the customer name, phone number, and the amount of the potential sale from the sales quote and insert the data into the SharePoint list. Which Al Builder model should you use?

N NO:47

You are new to working with Microsoft Flow. You create a flow that extracts birth dates for users and then

sends a birthday greeting email to users on their birthday.

The flow does not properly extract birth dates.

Where should you make changes?

A company plans to use Power Apps to connect to a series of custom services. There are no connectors available for the custom services.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

A software company plans to use Power Automate.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

A company uses Microsoft Flow.

Each time a work order is created, a service manager must review and approve the work order before a

worker is dispatched.

You need to create a flow to enforce the process.

What should you create?

A company plans to create a workflow that periodically runs a Dynamics 365 action based on data in third-party cloud-based solutions.

Which features should you use to create the workflow? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

You need to implement Microsoft Business Applications along with the Microsoft Power Platform.

Which three Microsoft products are pan of the Power Platform? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

You have a Power Automate flow that saves attachments from emails into OneDrive for Business. You need to determine why the flow is not working.

What are three possible ways to achieve the goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

You are creating Power Bl visualizations.

You need to display the visuals where a user can perform each function.

Which solution should you use? To answer, select the appropriate option in the answer area.

NOTE: Each correct selection is worth one point.

You create a model-driven app.

The app is ready to be shared.

You need to complete the process required to set the app up to be shared.

How should you complete the process for setting up the app to be shared? To answer, drag the appropriate setting to the correct drop targets. Each source may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

You are creating a canvas app.

You select the form factor of the app.

You need to add a source of the data.

What should you use?

A company plans to use Power Platform to build apps that address specific business challenges. You need to recommend the appropriate types of Power Apps to use. What should you recommend? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection Is worth one point

A company is creating a canvas app to manage weekly status reports from users about projects.

Status reports must be created weekly. Users can enter project tasks with descriptions. Users can also add escalation requests for tasks that are late or at risk. When a status report is submitted with an escalation request the app must automatically send a text message to the submitter's manager. A reminder must be sent at 8 PM on Sunday to everyone who has not yet submitted a status report for the previous week.

You need to identity the appropriate components to use in the solution.

What should you use? To answer, drag the appropriate implementation mechanisms to the correct requirements. Each implementation mechanism may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content

NOTE: Each correct selection is worth one point

A company evaluates Microsoft tools for its employees.

The company uses Microsoft Excel to enter potential customer information from trade shows.

When potential customers create their first sale with the company, a Microsoft SharePoint list records them as converted to a customer.

The company must report which trade shows convert the most potential customers to actual customers.

You need to identify the tools that meet the requirements.

Which tools should you use? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content

NOTE: Each correct selection is worth one point.

An environmental agency creates tables named Specimen and Species in Microsoft Dataverse to record specimens that are collected on nature walks as well as their species. Some of the columns of the Specimen table are shown in the following image:

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

A company is building a Power Virtual Agents chatbot to assist employees.

You need to select the features the bot will use when employees request time off.

Which features should you select? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

NO: 146 HOTSPOT

You are building Power BI visualizations for a team.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

A company is considering implementing Power Platform. The company must minimize development costs.

For which three scenarios should you consider implementing Power Apps Portals? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

You are managing a custom model through its lifecycle in Al Builder.

You need to determine the earliest status the model should be in to perform actions.

What is the earliest status required for each action? To answer, drag the appropriate statuses to the correct actions. Each status may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

A company is implementing a customer service solution by using Dynamics 365 Customer Service. The company is extending the solution to meet additional business requirements.

The solution has the following requirements:

• Customers can log on to a secure website and view the progress of customer service tickets.

• Refund requests over a certain value can be automatically sent for managerial approval in Microsoft Teams.

• Create a custom page showing a gallery of pictures within the Dynamics 365 Customer Service app.

You need to use Microsoft Power Platform technologies to implement the solution.

Which technology should you use? To answer, drag the appropriate technologies to the correct requirements. Each technology may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

A manufacturing company receives daily shipments that arrive at any time during the day.

A mailroom manager signs for the shipment, and then sends an email from Microsoft Outlook to the receptionist when the shipment is available. The receptionist sends a text message to each driver to let them know that items within the shipment are ready for delivery.

The company builds a Microsoft Power Automate flow that sends the text messages automatically to all drivers as soon as the receptionist receives the email.

You need to identify the component that allows the Power Automate flow to start without the intervention of the receptionist.

Which component should you select?

You need to display sales orders greater than a specific threshold in a Power Bl report. What should you use?

A company plans to create Power Platform apps that use industry-standard and proprietary data sources.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

A company runs a call center to handle customer support inquires.

The company tracks metrics including the number of incoming calls, call resolution rates, and escalations. The company wants to display the metrics on a shared screen that is visible to all call center staff.

You need to recommend a solution for the company.

Which Power Platform feature should you recommend?

You create reports within Power BI to report on the status of a project. A manager asks you to share the reports with other team members. You decide to create a published app and set permissions to allow other team members to view the reports.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

A carpet cleaning company uses Dynamics 365 Sales.

The process for entering customer information during onsite sales calls is very complicated. The company

wants a simplified screen that allows salespeople to capture the customer name, phone number, and other

information while speaking to the customer.

You need to recommend a solution that works on various types of mobile devices.

What should you recommend?

You are creating Power BI reports.

You need to choose which filters you can use for reports.

Which three types of filters can you use? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A company uses Microsoft Excel workbooks to store consolidated sales data. Workbooks are stored on OneDrive for Business.

Match each Power Bl feature to its requirement. To answer, drag the appropriate features from the column on the left to its requirement on the right. Each option may be used once, more than once, or not at all.

NOTE: Each correct match is worth one point.

STION NO: 46

You create a set of dashboards and reports for a project team that combines data from different sources in Power BI. Some of the data is considered sensitive.

You need to distribute the dashboards and reports securely to the team.

What should you create?

You are using Dynamics 365 Sales.

You need to pull data into a Power BI report for your team. The City and State columns must be combined to form one column on the report.

Which function would you use? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

You create a Power Bl dashboard that displays Common Data Model data. You need to share the Power Bl dashboard with coworkers and allow the coworkers to collaborate. What are two possible ways to achieve the goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

This question requires that you evaluate the BOLD text to determine if it is correct.

You have a Power BI report with a page named RevReceived. The page shows revenue received by your

company. You want to create an almost identical page that shows net revenue instead of gross revenue. To accomplish this task, you modify the RevReceived page.

Review the underlined text. If it makes the statement correct, “No change is needed”. If the statement is

incorrect, select the answer choice that makes the statement correct.

You are a district manager for a large retail company. You want to provide sales managers with deeper sales insights to ensure that they can make more informed decisions for their stores.

Store managers must be able to view data in near real-time.

You need to create and share a Power Bl dashboard that can be used by the store managers.

Which tools can you use? To answer, drag the appropriate reporting types to the correct requirements. Each reporting type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

You create a Power BI dashboard.

Match each option to its function. To answer, drag the appropriate option from the column on the left to its function on the right. Each option may be used once, more than once, or not at all.

NOTE: Each correct match is worth one point.

ESTION NO:29 DRAG DROP

A company needs to create a series of mobile applications to empower their field engineers to accomplish several tasks with varying degrees of complexity.

Match each option to its answer.

Instructions: To answer, drag the appropriate app type from the column on the left to its definition on the right. Each app type may be used once, more than once, or not at all.

NOTE: Each correct match is worth one point.

You are a regional sales manager for a large internet retailer. You create a series of Power BI reports and dashboards to help sales associates be more productive and increase sales.

Sales are not increasing as expected.

You need to determine if the new reports are being used and send emails to sales associates to provide guidance on how to use the reports and dashboards.

Which features should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

You are a district manager for a large retail organization. You train each store manager to use Power BI to track sales and daily sales targets.

A store manager remembers learning about the Analyze in Excel option but cannot find the option in their Power BI dashboard.

You need to help the user resolve the issue.

How should you advise the user?

A company's customer-facing applications must comply with Global Data Protection Regulations (GDPR) regulations.

You need to recommend actions to help ensure GDPR compliance.

Which two features should the company use? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A company plans to create canvas apps.

What is the minimum number of connectors required? To answer, drag the appropriate number of connectors to the correct drop scenarios. Each number of connectors may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

A company plans to implement Power Apps in a Power Platform environment.

You need to implement other required components.

Match each option to its function. To answer, drag the appropriate option from the column on the left to its function on the right. Each option may be used once, more than once, or not at all.

NOTE: Each correct match is worth one point.

You are creating a canvas app.

You need to configure the app.

Which two objects are provided by the connector? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A company uses Dynamics 365 Supply Chain Management.

The company wants to build custom user interfaces that add additional functionality.

You need to recommend a solution for the company.

What should you recommend?

You are authoring a Power Virtual Agents chatbot for a company.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

A company is building an interactive chatbot to answer questions about product and product warranties.

You need to create conversation paths for questions about product warranties.

Which tool should you use?

You create a Power Virtual Agents chatbot for use with Microsoft Teams. You are testing the chatbot.

Testers report the following issues:

Changes that you make to the chatbot are not seen by testers.

When users enter the word refund the chatbot must ask the user the product for which they would like a refund. The chatbot does not ask the user for product information.

You need to determine what needs to be done to fix the issues.

What should you do? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

You are planning to allow members of your team to test your chatbot. You must ensure this is done in a secure way.

A team member named User1 must test the chatbot.

You need to ensure that User1 can complete testing.

What should you do?

You are building a Power Virtual Agents chatbot for a company.

You are working with an existing topic and would like to call an action.

Which technology is available to perform the action?

You create a Power Virtual Agents chatbot for a company. The chatbot will use common channels and services by which the company communicates with customers.

You need to determine which services the chatbot can be used with or added to.

Which two services can the chatbot be used with? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

You are creating a Power Virtual Agents chatbot for a company.

Which component types should you use for each scenario? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

You are creating a Power Virtual Agents chatbot to help users search for available meeting rooms within a building.

The chatbot must meet the following requirements:

Allow users to initiate the chatbot by typing the phrase Help me Meeting Guru.

Provide meeting room capacity options of 1-4 people and 5-10 people.

End the chatbot session if the user attempts to schedule a meeting room for more than 10 people.

You need to identify the actions to use.

Which actions should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

You create a Power Virtual Agents chatbot for a company.

The management wants to learn about the effectiveness of the chatbot.

You need to identity the percentage of customers who stop responding to prompts from the chatbot.

Which report should you view?

You are developing a Power Virtual Agents chatbot for a company.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.