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SPHR Questions and Answers

Question # 6

Which of the following is a diversity strategy that attempts to embrace and leverage all employee differences to benefit an organization?

A.

Affirmative action

B.

Awareness

C.

Equal opportunity

D.

Inclusion

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Question # 7

The primary reason organizations develop reward strategies is to:

A.

Reduce conflicting incentives

B.

Realize cost savings and benefits

C.

Improve opportunities for achieving business goals

D.

Strengthen customer loyalty and commitment

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Question # 8

In designing a total compensation strategy, organizations should first consider:

A.

The use of consultants to advise HR on the proper strategy to use

B.

Pay rates and the cost of current health and welfare plans

C.

The total rewards system used by major competitors

D.

A plan to support overall goals and objectives

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Question # 9

An employee can be terminated for declining to join a union if:

A.

Section 8(a) of the NLRB has been violated

B.

The employee’s probationary period has been extended

C.

The organization is a union shop

D.

The union dues are reasonable

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Question # 10

The first step in implementing a pay-for-performance system is to:

A.

Determine the amounts to be paid for achievement

B.

Establish the expected results

C.

Establish mutually accepted standards

D.

Negotiate the annual appraisal plan

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Question # 11

Organizational climate is most directly impacted by a leader's:

A.

Business acumen

B.

Work experience

C.

Educational level

D.

Emotional intelligence

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Question # 12

HR can best facilitate a successful change initiative by (Select TWO options):

A.

Developing plans for organizational restructure

B.

Ensuring clear and thorough communication

C.

Establishing a sense of urgency

D.

Mitigating resistance to change

E.

Identifying a clear vision

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Question # 13

When applying equity theory in designing a compensation strategy, an employer needs to ensure that:

A.

Pay is tightly linked to organizational objectives

B.

Employees choose the behavior that leads to the greatest reward

C.

Rewards follow directly after behaviors to reinforce them

D.

Employees perceive that pay is equal to effort

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Question # 14

When business strategy shifts, which of the following is HR’s immediate focus to facilitate the change? (Select TWO options.)

A.

Legal and regulatory policy documentation

B.

Staffing models aligned with future needs

C.

Metrics of individual, team, and organizational success

D.

Prioritization and resource allocation toward organizational goals

E.

Learning and development opportunities for internal employees

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Question # 15

When completing I-9 forms with the three employees whose forms cannot be located, the HR manager should:

A.

use the date of discovery

B.

use the current date at the time of completion

C.

backdate to the employee's date of employment

D.

backdate to the employee's date of employment plus three days

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Question # 16

An HR director decided not to interview a qualified applicant because of personal knowledge that the applicant's family has a history of cancer. The director's decision created an alternative risk of:

A.

Genetic discrimination

B.

FMLA violation

C.

Negligent hiring

D.

Adverse impact

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Question # 17

Which of the following are the best approaches to use when evaluating the effectiveness of a staffing plan? (Select TWO options.)

A.

Calculate the success of job rotation programs

B.

Analyze a vendor’s literature against actual results

C.

Generate recruiting metrics pre and post-implementation

D.

Assess a new program in one unit against current practices

E.

Measure the implementation timeframe of a new recruiting software

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Question # 18

For which of the following positions does the compa-ratio reflect a lagging market rate?

A.

Position A

B.

Position B

C.

Position C

D.

Position D

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Question # 19

The first action to take when adopting an organization-wide variable pay plan is to:

A.

Make sure the goals established for participants can be achieved

B.

Survey peer organizations to determine what the competition is doing

C.

Evaluate whether or not the incentive will improve performance

D.

Look for ways to keep the costs to a minimum

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Question # 20

An organizational policy designed to limit employee access to certain websites helps to:

A.

Safeguard the interests of the organization

B.

Enhance existing social responsibility programs

C.

Manage the bandwidth of existing communications

D.

Address concerns about protecting employee information

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Question # 21

The most effective talent management strategy in the growth phase of an organization's lifecycle is to:

A.

Attract candidates with critical skill sets

B.

Resolve employee complaints

C.

Strengthen total rewards offerings

D.

Encourage employee advancement

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Question # 22

Which of the following is the best example of positive reinforcement in a production environment?

A.

Peer recognition

B.

Piece rate pay

C.

Variable merit pay

D.

Spot awards

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Question # 23

What is the best option to encourage participation in a spot bonus program?

A.

Gather data to assess the program’s value

B.

Launch a communications campaign

C.

Decrease the budget to actual usage

D.

Increase the award values

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Question # 24

An HR director has been hired by a high-technology business that has been growing at a rapid rate. There are 300 professional employees in manufacturing and 80 in clerical and laboratory support. There has been no formal human resource function in the past, with each department head controlling the hiring, salary adjustments, and other details. The president wants the new director to identify the key areas of importance. Which of the following is the new director's first obligation?

A.

Conduct an internal salary equity study to ensure fairness

B.

Conduct an attitude survey to gauge employee perceptions

C.

Determine the highest-priority human resource issues and write policies to cover them

D.

Identify the highest-priority human resource issues that support the organization's strategy

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Question # 25

HR can best prepare organizations to adjust to an aging workforce by:

A.

Developing plans for potential skill gaps

B.

Analyzing information about turnover and recruitment

C.

Considering outsourcing and alternative staffing models

D.

Ensuring retirement-eligible workers understand retirement options

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Question # 26

Before implementing a corporate social responsibility (CSR) strategy, it is most critical that HR:

A.

Deliver communications to all impacted employees

B.

Understand the environment in which the business operates

C.

Assume an advisory role to community leaders

D.

Conduct a gap analysis and analyze data

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Question # 27

The analysis phase of instructional design is used to determine:

A.

Training delivery methods

B.

Which evaluation system to use

C.

The budget for the project

D.

What skills need to be taught

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Question # 28

Which of the following is most likely to be increased by improving organizational health?

A.

Organizational culture

B.

Manager tenure

C.

Employee performance

D.

Organizational productivity

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Question # 29

Which of the following is the most significant challenge for HR regarding mergers and acquisitions?

A.

Cultural integration

B.

Effective due diligence

C.

Workforce management

D.

Strategic alignment

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Question # 30

What are the revenue per full-time equivalent (FTE) and HR expense per FTE ratios for the fiscal year?

(Revenue = $500M, 2,000 FTEs, 60% of $300M in expenses is HR expense = $180M)

A.

$120,000 and $72,000

B.

$150,000 and $72,000

C.

$200,000 and $90,000

D.

$250,000 and $90,000

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Question # 31

Which of the following is the most important way to engage employees early in their careers?

A.

Ensure they meet as many people as possible

B.

Require them to participate in an extensive onboarding program

C.

Assign them to quality projects that make an impact

D.

Focus their work on day-to-day, low-risk tasks to support learning

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Question # 32

During an I-9 audit, the following errors are discovered: three I-9 forms for current employees cannot be located, two forms are missing the employer signature, and all forms are maintained in a shared, unlocked file cabinet.

Completion of new I-9 forms for the three employees whose forms cannot be located will:

A.

reduce the penalty by half

B.

sufficiently correct the error

C.

mandate a minimum penalty

D.

demonstrate a good faith effort

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Question # 33

To effect a change in organizational culture, HR must define the desired culture, prepare and implement action plans, and

A.

Measure results

B.

Model the desired outcome

C.

Create a promotional campaign

D.

Eliminate undesirable behaviors

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Question # 34

The employer cannot terminate or otherwise discipline the employee for organizing efforts because the:

A.

employee's actions took place outside of the workplace

B.

employee has the right to try to form a union in the workplace

C.

union has already collected the requisite number of signatures

D.

union might retaliate and ask employees to strike in sympathy

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Question # 35

Employment branding is most useful in:

A.

Developing advertising budgets

B.

Succession planning

C.

Measuring organizational performance

D.

Conveying the organization's values to new hires

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Question # 36

What are the most important benefits of incorporating succession management into an organization’s culture? (Select TWO options)

A.

Develops bench strength

B.

Decreases involuntary turnover

C.

Reduces external recruiter expenses

D.

Accelerates time to fill critical positions

E.

Infuses new talent with fresh perspectives

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Question # 37

The primary reason that organizations outsource training initiatives is that:

A.

Managers believe that external trainers are more credible

B.

External trainers can provide improved subject-matter expertise

C.

Employees are provided with external networking opportunities

D.

Feedback on external trainers is more objective

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Question # 38

The balanced scorecard is designed to facilitate organizational change by:

A.

Analyzing both internal processes and financial results

B.

Comparing performance measures to productivity ratios

C.

Contrasting total quality initiatives with customer feedback

D.

Measuring customer satisfaction before and after the change

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Question # 39

Learning is best linked to performance when:

A.

Post-training skills transfer to the job

B.

Managers say they will use program tools

C.

Trainees show increased levels of knowledge

D.

Trainees report high satisfaction with the program

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Question # 40

The type of market characterized by identifying and designing products or services for a small profitable marketplace segment is:

A.

Independent

B.

Differentiated

C.

Niche

D.

Demographic

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Question # 41

HR leadership is tasked with addressing the need for new technology skills in the organization. HR should first:

A.

invest in new systems and software

B.

identify critical competencies

C.

scan the labor market for needed skills

D.

develop training to support new skills

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Question # 42

When properly applied, the pay structure most compatible with the goals of a differentiation strategy is:

A.

Across-the-board increases

B.

Lump-sum bonuses

C.

Merit-based pay

D.

A piecework plan

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