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Part of organizational development is a commitment to quality. What quality control tool shows categories of failures from largest to smallest in a bar chart?
As an HR Professional you must be familiar with several laws and pieces of legislation that affects your practices. What act makes it illegal to discriminate against older workers with respect to benefits or to target older workers for layoffs?
As an HR Professional, you must recognize and be aware of several pieces of legislation that affect your performance as an HR Professional. The National Labor Relations Board identified five categories of unfair labor practices. Which one of the following is not one of the five categories of unfair labor practices?
When designing new seminars and learning programs with ADDIE, you should often use SMART for learning objectives. What does SMART mean?
Project management is a core activity in many organizations today. Which of the following statements best describes the process groups that comprise the project management lifecycle?
Which EEO Report must an employer file by September 30 of each year if the employer has 100 or more employees to identify a count of employees by job category, ethnicity, race, and gender?
As a Senior HR Professional, you should be familiar with copyright laws when it comes to organizational development and the usage of materials. There are six categories of protected rights for creators protected by the copyright law. Which of the following is not one of the six categories?
Which of the following is used to determine current market trends and competition for different skills and knowledge and to assist the employer in setting pay levels?
Which of the following damages an individual's reputation in the community?
Which of the following addresses illegal immigration into the United States?
Job fulfillment from working with a talented peer group is an example of which of the following types of compensation?
Which of the following requires an employee to act with reasonable care and skill in the course of performing work for the employer?
Which of the following Acts encourages the states to take the lead in developing and enforcing safety and health programs for businesses within their jurisdictions?
Which of the following assets consist of buildings, manufacturing machines and equipment, vehicles, furniture, and office equipment?
Lucas has asked his manager to take time off from work because of a holiday his religion celebrates. Fran agrees but tells Lucas that he will be inspecting his project work to ensure that the work is accurate and not suffering because of the requested time off. This is an example of what?
Which of the following standards establishes permissible noise levels for the workplace?
The union rep has requested copies of all the incident reports filed during the last year. You are required to do what?
Which of the following Acts provides workers compensation benefits for maritime workers whose injuries occur on the navigable waters of the United States or on piers, docks, or terminals?
Which of the following serves to motivate employees to work safely, reduce workers compensation costs, and encourage improvements to safety programs?
Which of the following provides an anonymous means by which employees can provide ideas for improvements to management?
Which of the following Acts is used to ensure the safety of workers in coal and other mines?
You are a HR Professional for your organization and your supervisor is asking you about the details of the Civil Rights Act of 1991, and what it means to your company. He wants to know what the total damages could be if an organization is found liable by a jury trial. What is the maximum amount that could be awarded to a victim of discrimination if the organization is found liable?
Which of the following is the correct definition of “a major life activity” under the Americans with Disabilities Act?
What law requires organizations to pay their non-exempt employees one and one half times the regularly hour wage for work that exceeds 40 hours in one week?
Which of the following is the way in which the goods or service will be produced?
Which of the following are employed by the organization, available on short notice, and called to work only when they are needed?
An organizational picket may lawfully take place when which of the following is true?
A statement of cash flows is a financial report that tells you which of the following?
As an HR Professional you must be familiar with the project management processes and the stakeholders of projects. All projects can map to the project management lifecycle. Which one of the following best describes the project management lifecycle?
John earns $45,200 per year as a mechanic in your organization. The $42,500 per year does not include earnings John may have through shift differentials, benefits, overtime, incentives, and bonuses. Which one of the following terms best describes the $45,200 per year that John earns?
The human resource professional fulfills three core roles in any organization. These three roles help propel the company's success. Which of the following statements best describes the roles of an HR professional?
What act prohibits discrimination on the basis of physical and mental disabilities?
The Hay System was developed in 1934 by Edward Hay and evaluates job using three factors. Which of the following factors is NOT one of the three elements of job evaluation of the Hay System?
There are many different types of organizations that people create to accomplish business goals. Which business organization has just one person who is responsible for all decisions in the business, retains all profits, and has unlimited personal liability for all business decisions?
An employee earning $22,500 per year supervises three employees and spends 35 hours per week on essential job duties that require discretion and independent judgment. Which of the following describes this employee?
Based on an analysis of the industry and labor market trends, a VP of Human Resources has determined that the best course of action for her company is to change from a narrow to a broadband salary structure. The current structure has been in place for more than 15 years, and the VP is anticipating strong resistance to making the change. Which of the following tools should the VP use to convince the executive team to make the change?
Computer-based training, web-based training, and virtual learning are all examples of what?
Mark made a federal complaint against what he believes was illegal activity in the workplace to a federal agency. Now Mark's employer has reduced his work hours dramatically and Mark believes it is revenge for the federal complaint he made. What term describes the type of evidence Mark must have to file another complaint against the company that has affected his employment?
Which of the following prohibits health insurance providers from discriminating on the basis of health status and limited restrictions for preexisting conditions?
Offering training in cross-cultural conflict management is one example of what?
One aspect of organizational development is leadership development. According to Pano's model, there are five components needed to bridge the gap between management and leadership. Which of the following is not one of the five components of Pano's model of Leadership Development?
Which of the following is the middle value when values are arranged from high to low?
Which of the following is NOT a technique commonly used to market products and services?
OSHA defines occupational safety and health hazards and how employers are to respond to certain scenarios that could happen in the workplace. One such standard is The General Duty Standard, Section 5. What does this standard mandate for employers?
Which of the following is a form of principled bargaining in which the parties look at all the issues and are able to make mutually agreeable trade-offs between those issues?
As an SPHR, you are to participate in enterprise risk management. Risk is an uncertain event or condition that may have a positive or negative effect on the enterprise. In HR, what is the first action you must do to participate in enterprise risk management?
As an HR Professional you should be familiar with the terminology, practices, and rules governing unions and management in the bargaining process. What is the zipper clause in regard to negotiations?
Which of the following scenarios is an example of discrimination in a disparate treatment?
Martha is the HR Professional for her organization and she's working with her team to complete non-quantitative job evaluations. Martha wants to stress the available types of non-quantitative job evaluation techniques that are appropriate for her team to be communicated to managers. Which one of the following is not a non-quantitative job evaluation technique that Martha should share?
According to the WARN Act, an employer with 200 employees is required to provide 60 days' notice of a mass layoff when which of the following is true?
As an HR Professional, you must be familiar with collective bargaining agreements and the process that rights are given, contracts, and union and management cooperation. With this in mind, what is a rights arbitration?
What provides the framework for collecting information about factors that are relevant to the planning process?
Jennifer is an HR Professional and she's telling Hal about sexual harassment issues at their workplace. Jennifer wants to distinguish between the types of sexual harassment in this conversation. What are the two categories of sexual harassment Jennifer should address?
Which of the following union security clauses specifies that all employees must either join the union or pay union dues if they choose not to join the union?
An organization would like to bid on a project, but they don't have enough employees available to complete the work. The organization approaches a competitor with the opportunity to partner on the project to win the work. What type of risk response is used in this instance?
Deal and Kennedy defined the four dimensions of organizational culture that you should be familiar with, as an HR Professional. What dimension of organizational culture is best defined by the hidden hierarchy of power?
What is the minimum amount of employees an organization must have to be covered by the Americans with Disabilities Act of 1990?
As an HR Professional you should be familiar with the terminology, practices, and rules governing union-based strikes. What is the ally doctrine?
Which of the following types of evaluations are designed to identify what the participants want, know, and need?
Which of the following refers to the ability of a team to share and build upon their ideas without holding anything back?
Which of the following decisions results in a workforce reduction or transfer of employees to other jobs?
Molly is the Director of HR at a large multinational corporation. She extended the open enrollment period for benefits in order to accommodate her spouse, who needed a different plan. This is an example of what?
As an HR Professional you need to be familiar with the Age Discrimination in Employment Act 1967. What is the maximum age this act applies to people?
A company that wants to reduce the cost of its unemployment insurance should do which of the following?
Each correct answer represents a complete solution. Choose all that apply.
Which of the following provides additional pay for work that is considered beyond the minimum requirements of the job?
Which of the following collects data from employers throughout the United States in order to put this information on its website?
Which of the following would be the best choice of a profit-sharing plan if the employer wishes to improve organizational productivity through shared management and employee efforts?
The Economic Growth and Tax Relief Reconciliation Act of 2001 allows for catch-up contributions for employees age ________ and older.
Which of the following processes requires job evaluators to compare the value of jobs to one another?
Job evaluation
Classification method
Job sharing
Ranking method
Which of the following ensures that employees working in different locations are paid at rates competitive in the labor market for specific jobs and locations?
Marcy is an hourly-paid employee in the JKJ Company. Her supervisor Tom has asked Marcy to not begin working on a presentation until he leaves a meeting. The meeting happens to last six hours and Marcy doesn't have other work to do while Tom is in the meeting. Marcy decides to read a book while she waits. According to the Fair Labor Standards Act should Marcy be paid for reading the book? Choose the best answer:
Which of the following is best defined as a benefit plan that uses an actuarial formula to calculate the contribution amount needed to reach a predetermined benefit amount at retirement?
You are the HR Professional for your organization. You have just hired a new employee for your company. What form are you and the newly hired employee required to complete to show the employee's identity and eligibility to work in the United States?
An organization is considering a new office in another country. This foreign country is considered to be a high-context culture. What does this mean?
Which of the following are non-monetary rewards that a company can provide to its employees?
Each correct answer represents a complete solution. Choose all that apply.
Which of the following is required by the Economic Growth and Tax Relief Reconciliation Act of 2001?
The Fair Labor Standards Act does provide some instances of when travel time is payable to nonexempt employees. Which of the following is an example of a nonexempt employee being reimbursed for travel time?
Human resources is often seen as a three-dimensional component of an organization. Which dimension of human resources focuses on long-term, future-focused approach to the methods to achieve human resource and organizational goals?
Part of organizational development is a commitment to quality. What quality control tool is also known as a fishbone diagram?
Fran is the HR Professional for her organization and she's working with a new recruit in the HR department. Fran wants to explain the role of HR to the new recruit. Which of the following statements most accurately describes the role of an HR in an organization?
Frank is a manager in his organization and he wants his team to take charge of actions, duties, and work to be completed. Frank would like to delegate more duties to this team to show that he trusts them in their work. If Frank does this what must he also do for the team?
Fred is creating a user manual for his organization. On the cover of the manual he has added a picture of a flower that he found on a website. You ask Fred if he has permission to use the flower and what rights are retained for the flower picture. Fred informs you that the photo came from a website so it's in the public domain. Are photos and images from web sites considered to be in the public domain?
TESTED 03 Apr 2025
It is known as a fishbone diagram because of its shape, similar to the side view of a fish skeleton. It is considered as a basic tool of quality management.
It is known as a fishbone diagram because of its shape, similar to the side view of a fish skeleton. It is considered as a basic tool of quality management. Answer option B is incorrect. A histogram is simply a bar chart and isn't ordered from largest to smallest.Answer option D is incorrect. A Pareto chart is a special histogram in that it shows categories of failures from the largest failure to the smallest failure.Answer option A is incorrect. A control chart shows trend analysis by tracking the results of measurements over time."Reference: Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter 5: Human Resource Development. Official PHR and SPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge."