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PHR Questions and Answers

Question # 6

Sally is an HR Professional for an organization and she's working with Holly another HR Professional. Holly is concerned with effectiveness of a new policy. Sally is concerned with the efficiency of the new policy. What is the difference between effectiveness and efficiency?

A.

These are the same values in human resources.

B.

Efficiency is doing things right. Effectiveness is doing the right things.

C.

Efficiency is being effective when doing things. Effectiveness is doing the right things efficiently.

D.

Efficiency is knowing what to do. Effectiveness is doing what you know you should.

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Question # 7

Robert is the HR Professional for his organization and he's speaking with the federation chairman about the labor and the direction of unions. What is a federation?

A.

A federation is a group of national unions.

B.

A federation is the same as a union.

C.

A federation is a union that has international members.

D.

A federation is the governing body of a union.

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Question # 8

Your organization will be using the factor comparison technique in their evaluations of job performance. You need to communicate what the factor comparison technique accomplishes as you're the HR Professional for your organization. Which of the following best describes the factor comparison technique?

A.

Factor comparison is an evaluation technique that involves the ranking of each compensable factor of each job.

B.

Factor comparison is an evaluation technique that involves the ranking of each compensable factor of each job. A monetary value is assigned for each factor to determine its worth. Based on performance, historical information, and value this approach determines the importance and value of each job.

C.

Factor comparison is an evaluationtechnique that involves the ranking of each compensable factor of each job. A monetary value is assigned for each factor to determine its worth. Based on performance, historical information, and value this approach determines a bonus structure for each job.

D.

Factor comparison is an evaluation technique that involves the ranking of each compensable factor of each job. A monetary value is assigned for each factor to determine its worth. Based on performance, historical information, and value this approachdetermines a pay rate for each job.

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Question # 9

Which of the following are narrative methods of appraisal that require managers to describe the employee's performance? Each correct answer represents a complete solution. Choose three.

A.

Daily review

B.

Field review

C.

Essay review

D.

Critical incident review

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Question # 10

As an HR Professional you must recognize, and be aware of several pieces of legislation that affects your performance as an HR Professional.Which one of the following acts exempted labor unions and agricultural organizations from The Sherman Antitrust Act?

A.

The Clayton Act

B.

The Railway Labor Act

C.

The National Labor Relations Act

D.

The National Industrial Recovery Act

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Question # 11

As an HR Professional you must recognize and be aware of several pieces of legislation that affect your performance as an HR Professional. What term describes the illegal agreement of the management to give an individual a job, as long as the person does not join or be involved with a labor union?

A.

Yellow dog contract

B.

Scab

C.

Shill contract

D.

Non-union agreement

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Question # 12

Sally is an HR employee for her company. She is primarily interested in serving only in an organizational role where she focuses on creating HR policies and procedures. What is the limitation Sally may subject herself to, if she focuses only on the organizational role?

A.

She'll only be involved in the organization's strategic planning efforts.

B.

She won't be involved in the organization's strategic planning or change efforts.

C.

Her organizational impact will be limited to identifying problems, creating policy initiatives,and launching HR programs.

D.

Her organizational impact will be limited to promoting employee performance.

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Question # 13

As a HR Professional you must be familiar with several different lawsuits and their affect on human resource practices today. This adverse impact lawsuit determined that discrimination need not be deliberate or observable to be real. Employees were segregated by race and were allowed to work only in the lowest paid position. What lawsuit is described?

A.

Griggs versus Duke Power, 1971

B.

Albemarle Paper versus Moody, 1975

C.

Washington versus Davis, 1976

D.

McDonnell Douglas Corp. versus Green, 1973

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Question # 14

Yolanda is an HR Professional for her organization that has 250 employees. Yolanda is working with Thomas, a manager in the company. Thomas reports that Carrie, one of his staff members, will be leaving the organization for a leave absence due to a pregnancy issue. Thomas wants to know if he can terminate Carrie's employment because she won't be able to complete her work due to the pregnancy issue. What's the best answer for this scenario?

A.

Yolanda should tell Thomas that Carrie must return to work within 28 days or the organization can assume that Carrie has resigned.

B.

Yolanda should tell Thomas that Carrie's employment can be terminated as pregnancy issues are not allowable time away from the organization.

C.

Yolanda should tell Thomas that Carrie's employment can be terminated as the organization does not meet the Pregnancy Discrimination Act with 500 minimum employees.

D.

Yolanda should tell Thomas that Carrie must be treated the same way as any othertemporarily disabled employee.

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Question # 15

You are the HR Professional for your organization. You are discussing the status of your company's employees to determine who may be considered nonexempt versus exempt. Which one of the following types of employees can never be considered exempted from overtime provisions?

A.

Administrative assistants

B.

Sales people

C.

Manual workers

D.

Managers

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Question # 16

As an HR Professional, you must be familiar with collective bargaining agreements and the process that rights are given, contracts, and union and management cooperation. With this in mind, what is a rights arbitration?

A.

It is a lawsuit between the collective management and the collective union.

B.

It is a formal hearing between the management and the union, to resolve grievances during the construction of a contract.

C.

It is a formal hearing between management and union members to resolve grievances during the administration of a contract.

D.

It is a not a lawsuit, but a resolution of laws and their impact on existing contracts.

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Question # 17

When an individual files a charge of discrimination with the EEOC against an employer, what will the EEOC do?

A.

The EEOC will create a hearing with the complainant and the employer to investigate the charge.

B.

The EEOC will visit the employer to inform them of the charge.

C.

The EEOC will investigate the claim by inspecting the employer's place of business.

D.

The EEOC will send the employer a letter informing them of the charge.

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Question # 18

Sexual harassment is a form of sex discrimination and it is illegal in the US based on what law?

A.

Title VII of the Civil Rights Act of 1964

B.

ADA and Rehabilitation Act of 2008

C.

ADEA of 1967

D.

Fair Labor Standards Act of 1958

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Question # 19

The Department of Labor establishes the rules for unemployment insurance and associated claims. Who administers the unemployment?

A.

Each organization

B.

The Department of Labor

C.

Insurance companies

D.

Each state

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Question # 20

As an HR Professional you must be familiar with several different lawsuits and their affect on human resource practices today. What did the legal case, the United Steelworkers of America versus Weber regard?

A.

The United States Supreme Court held that the Civil Rights Act of 1964 did bar employers from favoring women and minorities.

B.

The United States Supreme Court held that the Civil Rights Act of 1964 did bar employers from using racial criteria as a method to determine workplace advancement.

C.

The United States Supreme Court held that the Civil Rights Act of 1964 did not bar employers from favoring women and minorities.

D.

The United States Supreme Court held that the Civil Rights Actof 1964 did bar employersfrom favoring minorities, but could do gender based favor.

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Question # 21

Your organization is using the whole job ranking technique as part of its non-quantitative job evaluation. Which one of the following best describes the whole job ranking technique?

A.

Jobs are ranked from lowest to highest according to the importance that each job holds.

B.

Jobs are reviewed based on the entire performance of the organization in each category.

C.

Jobs are categorized into broad categories or levels.

D.

New jobs are categorized into an existing hierarchy of jobs within the organization.

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Question # 22

There are seven stages of internal consulting that a HR Professional must be familiar with. Consider this scenario: Mark is a HR Professional for his organization. He is meeting with Tammy and Tammy's supervisor Eric to learn about a conflict between Tammy and Eric. Mark wants to understand both parties before addressing the scenario. Which of the seven stages is Mark, Tammy, and Eric participating in?

A.

Developing recommendations

B.

Implementing

C.

Exploring the situation

D.

Gaining agreement to the project plan

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Question # 23

Your organization is aiming to reduce costs by stopping wastes in the production cycle. The company has created a plan that will reward employees 50 percent of the savings from the waste stoppage. What type of compensation plan is your organization offering to employees in this instance?

A.

This is an example of a team incentive

B.

This is an example of profit sharing

C.

This is an example of gainsharing

D.

This is an example of a short-term incentive

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Question # 24

You are the HR Professional for your organization. You're leading a presentation on equal employment opportunity terminology for your staff. Beth, a staff member, wants to know what a charge is -in regard to equal employment opportunity. What is a charge?

A.

A charge is the documentation of an alleged unlawful discrimination.

B.

A charge is an individual that has lodged a formal complaint to an agency that alleges unlawful discrimination.

C.

A charge is the evidence that unlawful discriminationhas occurred.

D.

A charge is a formal complaint submitted to an agency that alleges unlawful discrimination.

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