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CLSSBB Questions and Answers

Question # 6

Typically, which of the following actions is NOT used to reduce process cycle time?

A.

Analyzing current processes

B.

Reducing queue times

C.

Setting scheduling priorities

D.

Implementing activity-based costing

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Question # 7

When σ = 10, what sample size is needed to specify a 95% confidence interval of ±3 units from the mean?

A.

7

B.

11

C.

32

D.

43

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Question # 8

Quality Function Deployment is a tool to aid in:

A.

analyzing non-paired data

B.

determining if quality procedures being followed on the shop floor

C.

ascertaining which processes are functioning correctly

D.

linking customer requirements to product features E. all of the above F. none of the above

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Question # 9

If the value of the test statistic had been 0.185, what action should have been taken regarding the null hypothesis?

A.

rejected

B.

accepted

C.

none of the above

D.

all of the above

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Question # 10

A newspaper article describes a high positive correlation between obesity and orange juice consumption among six-year-olds. Parents who restrict the use of orange juice for their children have:

A.

made a type I error

B.

made a type II error

C.

misunderstood margin of error

D.

confused correlation with causation

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Question # 11

Calculate the main effect of factor A:

A.

20

B.

25

C.

30

D.

40

E.

none of the above

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Question # 12

Which of the following control charts is most appropriate for monitoring the number of defects on different sample sizes?

A.

u

B.

np

C.

c

D.

p

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Question # 13

There are 14 different defects that can occur on a completed time card. The payroll department collects 328 cards and finds a total of 87 defects. DPMO =:

A.

87 ÷ 328

B.

87 ÷ (328 × 14)

C.

14 ÷ 87

D.

87 ÷ 14 × 1,000,000

E.

328 ÷ 87

F.

87 × 1,000,000 ÷ (14 × 328)

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Question # 14

Find the average difference dbar.

A.

0.2875

B.

0.3502

C.

0.2714

D.

0.2295

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Question # 15

Deming called the technique of studying a sample to gain understanding of the distribution of a population an “enumerative study.” His main objection to these studies was:

A.

they are too difficult to perform correctly

B.

they require extensive use of computers

C.

they assume a stable distribution

D.

random samples are expensive to obtain

E.

these studies have a high probability of Type II error

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Question # 16

SWOT is an acronym for:

A.

strengths, weaknesses, opportunities, threats

B.

statistics without tables

C.

sensory Weibull ordinal tools

D.

success wields optimal teams

E.

none of the above

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Question # 17

There are 14 different defects that can occur on a completed time card. The payroll department collects 328 cards and finds a total of 87 defects. DPU =

A.

87 ÷ 328

B.

87 ÷ (328 × 14)

C.

14 ÷ 87

D.

87 ÷ 14

E.

328 ÷ 87

F.

87 × 1,000,000 ÷ (14 × 328)

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Question # 18

When comparing two vendors’ machines it is found that a sample of 1000 parts from machine A has 23 defectives and a sample of 1300 parts from machine B has 36 defectives. Do the data indicate that machine B has a higher rate of defectives?

A.

yes

B.

no

C.

all of the above

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Question # 19

This experimental design is an example of:

A.

full factorial

B.

half fractional factorial

C.

fractional factorial

D.

ANOVA design

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Question # 20

(Refer to the previous problem) The variance of the five replications for each run is calculated. Most of these variances are approximately equal but two are significantly lower than the others. The experimenters would be especially interested in those two runs if they want to optimize:

A.

dissolution time

B.

interactions

C.

main effects

D.

robustness

E.

degrees of freedom

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Question # 21

This table displays the inventory of fasteners in a storage cabinet. An item is selected at random from the fastener cabinet.

Find the approximate probability it is larger than 1/2.

A.

.35

B.

.65

C.

.1106

D.

.47

E.

none of the above

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Question # 22

A team wants a technique for obtaining a large number of possible reasons for excess variation in a dimension. They should use:

A.

written and diagrammed work instructions

B.

flow charts and process maps

C.

cause and effect diagrams

D.

Pareto chart

E.

relationship matrix

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Question # 23

P(A) = .42, P(B) = .58, P(A&B) = .10. Find P(A or B).

A.

.90

B.

1.00

C.

.24

D.

none of the above

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Question # 24

SCENARIO

A Six Sigma team is measuring the moisture content of corn starch as it leaves the conveyer belt of a dryer. They collect one sample four cups of starch at times indicated in the chart at fixed locations labeled A, B, C, and D across the end of the belt. See the diagram below.

Find the equation of the regression line for these sample data points: (1, 7) (3, 3) ( 3, 2) (5, –1)

A.

y = 10.8 – 2.9x

B.

y = 12.9 + 5.2x

C.

y = 16 – 3.7x

D.

y = 8.75 – 2x

E.

y = 22.6 – 4.8x

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Question # 25

SCENARIO A Six Sigma team is measuring the moisture content of corn starch as it leaves the conveyer belt of a dryer. They collect one sample four cups of starch at times indicated in the chart at fixed locations labeled A, B, C, and D across the end of the belt. See the diagram below.

The data for a nine hour period are:

Which type of variation dominates? (Hint: Plot the points on the graph above.)

A.

within sample

B.

sample to sample within the hour

C.

hour to hour

D.

none of the above

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Question # 26

Causes in a cause and effect diagram often include management, measurement systems, mother nature and the four standard causes:

A.

man, material, methods, machines

B.

man, manufacturing, methods, material

C.

marketing, methods, material, machines

D.

man, material, millennium, machines

E.

none of the above

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Question # 27

A machine tool vender wants to sell an injection molding machine. The current machine produces 3.2% defectives. A sample of 1100 from the vender’s machine has 2.9% defective. Do these numbers indicate that the proposed machine has a lower rate of defectives?

A.

yes

B.

no

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Question # 28

If DPU = 0.022, the RTU is approximately:

A.

0.022

B.

0.078

C.

0.0022

D.

0.98 E. 0.098

E.

0.0098

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Question # 29

An experiment has seven factors with two levels each. The experiment has eight runs. This experimental design is called:

A.

full factorial design

B.

half fractional factorial design

C.

interaction

D.

none of the above

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Question # 30

A team has been asked to reduce the cycle time for a process. The team decides to collect baseline data. It will do this by:

A.

seeking ideas for improvement from all stakeholders

B.

researching cycle times for similar processes within the organization

C.

obtaining accurate cycle times for the process as it currently runs

D.

benchmarking similar processes outside the organization

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Question # 31

Is it safe to assume that the interaction effects are negligible?

A.

yes

B.

no

C.

probably

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Question # 32

A team’s goal is to improve information flow in a payroll function. They make thirty-three Post-It® notes, each listing an issue for further investigation. After some discussion, they group them into four categories: mandated record keeping, privacy concerns, insurance concerns and transfer concerns.

This grouping process is best described by which approach to problem solving?

A.

Affinity diagram

B.

Inter-relationship digraph

C.

Tree diagram

D.

Process decision program chart

E.

Matrix diagram

F.

Prioritization matrix

G.

Activity network diagram

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Question # 33

This table displays the inventory of fasteners in a storage cabinet. An item is selected at random from the fastener cabinet. Find the approximate probability it is size 3/4.

A.

.85

B.

.185

C.

.03

D.

.11

E.

none of the above

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Question # 34

A team is investigating ways to reduce power outages. They determine that an outage can occur in only three ways: grid failure, local transformer failure or local overload. They then investigate each of these three events for possible causes, etc. They draw a diagram that “fans out” using the power outage as the handle of the fan.

These improvements are best described by which approach to problem solving?

A.

Affinity diagram

B.

Inter-relationship digraph

C.

Tree diagram

D.

Process decision program chart

E.

Matrix diagram F. Prioritization matrix

F.

Activity network diagram

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Question # 35

The Central Limit Theorem states that the distribution of sample means approximates a normal distribution if:

A.

the population is normally distributed

B.

the sample is normally distributed

C.

the sample is randomly selected

D.

the sample size is sufficiently large

E.

the means are carefully calculated

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Question # 36

P(A) = .42, P(B) = .58 P(A&B) = .10. Are A and B mutually exclusive (or disjoint)?

A.

yes

B.

no

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Question # 37

A team wants a technique for determining and displaying priorities based on frequency of various defect types. They should use:

A.

written and diagrammed work instructions

B.

flow charts and process maps

C.

cause and effect diagrams

D.

Pareto chart

E.

relationship matrix

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Question # 38

The preferred method for determining statistically whether factor A or B is significant requires what additional information?

A.

value of noise factors

B.

values of responses in replicate runs

C.

number of repetitions

D.

ambient conditions during the experiment

E.

blocking pattern

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Question # 39

Find the value of (5) in the ANOVA table. Assume:

A.

16.4

B.

3.2

C.

18.6

D.

23.2

E.

4.54

F.

12.2

G.

0.525

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Question # 40

The support for an important quality initiative was lacking in congress until Reagan’s Secretary of Commerce was killed in a horseback riding accident in 1987. That initiative was:

A.

assigning National Institute for Standards and Technology (NIST) quality oversight duties

B.

“consensus of the House” proclamation for Deming’s 14 points

C.

changing National Bureau of Standards to NIST

D.

authorizing the American National Standards Institute (ANSI) to join with the International Standards Organization (ISO) to promulgate standards

E.

none of the above

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Question # 41

Which of the following tools has the highest resolution?

A.

A feeler gage

B.

A gage block

C.

A caliper

D.

A micrometer

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Question # 42

The null hypothesis should be:

A.

rejected

B.

not rejected

C.

accepted

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Question # 43

This QFD matrix was used in the design process for a ball point pen. What symbol is appropriate for the square labeled 10?

A.

B.

C.

D.

none of the above

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Question # 44

Which of the following is NOT an advantage of using a median?

A.

Extreme values do not affect the median as strongly as they affect Mean

B.

A median can be calculated for qualitative descriptions

C.

Median is easy to understand

D.

Median can be calculated even for open-ended classes

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Question # 45

If the value of the test statistic had been 7.03, what action should have been taken regarding the null hypothesis?

A.

rejected

B.

accepted

C.

not rejected

D.

none of the above

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Question # 46

An advantage of using standard deviation rather than range for measuring dispersion of a large sample is that:

A.

standard deviation has a simpler formula

B.

calculators have a standard deviation key but not a range key

C.

standard deviation uses information from each measurement

D.

range calculations are not normally distributed

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Question # 47

Find the value of (12) in the ANOVA table. Assume:

A.

16.4

B.

3.2

C.

18.6

D.

23.2

E.

4.54

F.

12.2

G.

0.525

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Question # 48

Following have been exponents of Quality evolution except?

A.

Juran

B.

Philip Crossby

C.

Wockhardt

D.

Deming

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Question # 49

The Toyota Production System, among other things, was the birthplace for the practice of _______________.

A.

Six Sigma

B.

Automated Assembly

C.

Lean Principles

D.

Theoretical Principles

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Question # 50

Work performed by the payroll department is considered value added activity.

A.

true

B.

false

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Question # 51

This QFD matrix was used in the design process for a ball point pen. What symbol is appropriate for the square labeled 11?

A.

B.

C.

D.

none of the above

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Question # 52

“Robust design” refers to the ability of the product or service:

A.

to function the same in different conditions

B.

to remain strong

C.

to last a long time

D.

to have a high reliability

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Question # 53

Lean Enterprise is based on the premise that anywhere work is being done which of these is also occurring?

A.

Money is being spent

B.

Waste is being generated

C.

Waste is being calculated

D.

Waste is being eliminated

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