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The Salesforce Certified Strategy Designer Exam(SU24) is a certification test designed to validate the skills and knowledge of professionals in creating and implementing effective business strategies using the Salesforce platform. It focuses on design methods, business outcomes, and user experience strategies.
The Salesforce Certified-Strategy-Designer exam covers various topics, including business strategy, design thinking, user experience, and the Salesforce platform’s capabilities.
The Salesforce Certified-Strategy-Designer exam is ideal for professionals involved in the strategic planning and discovery phases of Salesforce projects. This includes Business Analysts, Salesforce Architects, Consultants, and anyone aiming to demonstrate their expertise in designing user-centric Salesforce solutions.
The Salesforce Certified-Strategy-Designer exam consists of 60 multiple-choice questions that need to be completed within 105 minutes.
To pass the Salesforce Certified-Strategy-Designer exam, candidates must score at least 67%.
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Cloud Kicks (CK) has a large number of customer support requests. CX as identified a need
for updated documentation as part of a new customer service design, making self-service available
within the experience
What should be used to measure ongoing success?
A strategy designer is presenting their new service vision to an executive audience
What should the designer include in the executive summary to meet the audience needs?
Cloud Kicks (CK) wants to prototype and test the value proposition for a potential new business venture.
When gathering customer feedback on the prototype, which question should CK seek answers to when determining if the business model is viable?
A newly formed design team at Cloud Kicks is concerned their work will suffer if they are not better aligned.
Which tool should a strategy designer recommend for the team to begin alignment7
Cloud Kicks is launching a new online store and wants to ensure the team follows an ethical decision-making process and that the delivered
product does not accrue ethical debt.
Which methodology should be suggested?