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CAT-200 Questions and Answers

Question # 6

Level 3 CA Service Desk Analyst, Indira Chopra, resolves a ticket and returns it immediately to single point of contact (SPOC), Cliff Warner. Cliff needs to verify with the user that the issue is resolved and:

A.

Ask the end user to close the ticket

B.

Return the ticket to Indira for closure

C.

Close the ticket, which sets it to inactive

D.

Set the ticket to pending in case there are related issues

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