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78201X Questions and Answers

Question # 6

Where can password rules and complexities be set for Users?

A From the Manager application go to Advanced > Security Settings and open General Settings

B From the User Portal go to settings and change the security settings

C. From the Web Manager, go to Call Management > Security.

D From the Manager application open your system configuration and select a user in the Users section and open the Security tab

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Question # 7

A user from a remote IP Office site contacts you to discuss a voicemail issue. You use the Manager program to check the multi-site IP Office network, but only your local IP Office is displayed. What could be the reason for this issue?

A.

The Unit/Broadcast address is set to 255.255.255.255.

B.

No SCN users are available.

C.

The remote sites are undergoing a reboot.

D.

Your login credentials are incorrect.

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Question # 8

When ISDN/PRI calls are being disconnected, what tool should be utilized to troubleshoot the issue?

A.

SSA Snapshot

B.

Debug View with default filters

C.

Debug Manager on DTE port

D.

System Monitor with enabled ISDN L3 filter options.

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Question # 9

An IP Office 500 V2 has two SD card slots, and the first slot contains the System SD card with a unique feature key number. What is the primary purpose of the unique feature key number?

A.

To enable firmware upgrades

B.

To validate the license

C.

To select the type of voicemail (Embedded or Voicemail Pro)

D.

To store the correct version binary files

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Question # 10

In the IP Office Manager program, under what condition will the Voicemail Recording tab be displayed?

A.

The IP Office Platform is running the Server Edition.

B.

Voicemail Pro/Lite is selected in the IP Office.

C.

The IP Office Platform has Essential Edition enabled.

D.

Voicemail Pro is running on a Linux-based system.

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Question # 11

A customer requests that all users should be prevented from dialing international numbers.

What is the quickest way to enable this feature?

A.

Apply a Short Code to System Short Codes.

B.

Apply a Short Code to User Rights.

C.

Apply a Short Code to External Lines.

D.

Apply a Short Code to ARS.

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Question # 12

Which statement about Manager used in conjunction with Server Edition is true?

A.

It can be installed from either the Admin DVD or Web Control (https:// :7071)

B.

It can only be installed from the Admin DVD

C.

It can be installed from either the Admin DVD or Web Manager (https:// :7070)

D.

It is not compatible with Server Edition, and you must use Web Manager to configure the system.

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Question # 13

What is the exact meaning of "IMAP support" in the IP Office UMS service, which enables users to retrieve voicemail messages from the server using specific email programs on their PCs?

A.

A user can see/listen to voicemail messages via a web browser.

B.

A user can receive voicemail messages only using MS Outlook.

C.

All messages are forwarded to a user's e-mail account and deleted from their telephone.

D.

A user can receive voicemail messages to their Outlook, Outlook Express, and/or Lotus Notes programs running on their PC.

E.

A new message is sent to a user's e-mail account. The user can listen to it by dialing their telephone number.

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Question # 14

A customer asks you to create a Hunt group on an existing Avaya IP Office™ 500V2 system for the main incoming number. The group will have four members, and an incoming call will ring for all members at once. They should also get a visual indication that a call is waiting.

Which Ring Mode should be selected?

A.

Collective Call Waiting

B.

Sequential

C.

Collective

D.

Rotary Call waiting

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Question # 15

Using the Upgrade selection from Manager, File-Advanced-Upgrade, assuming all passwords have been set, and all security settings are left at the default values, which account is required when upgrading Avaya IP Office™ 500V2?

A.

Manager

B.

Security

C.

Administrator

D.

System

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Question # 16

A customer requests to hear a secondary dial-tone when making outgoing calls. Where is this function enabled?

A.

User Telephony

B.

Short Code

C.

ARS table

D.

System Telephony

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Question # 17

Which of the following is used to transmit alarm notifications to you?

A.

System Monitor

B.

TFTP

C.

Simple Mail Transfer Protocol (SMTP)

D.

SSA

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Question # 18

What displays the progress of a software upgrade on an expansion system?

A.

Web Manager Dashboard

B.

System Tab

C.

System Monitor Program

D.

IP Office Manager on the expansion system

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Question # 19

When a voicemail message is left for a user, and if the customer is using Embedded Voicemail, where are the voice files held?

A.

on the User PC

B.

on the voicemail server

C.

on the Application Server

D.

on the System SD card

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Question # 20

Which configuration area must be configured for the Hot Desking user?

A.

Services

B.

Extension

C.

User Rights

D.

Telephony-Supervisor Settings

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Question # 21

Without the addition of an external sever, which two applications does the Unified Communication Module (UCM) support? (Choose two.)

A.

Media Manager

B.

one-X® Portal

C.

Embedded Voicemail

D.

Voicemail Pro

E.

one-X® Communicator

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Question # 22

You are trying to assign a user as a Power User in the User Form of Manager, but the option is not available in the profile drop-down menu. What is the most likely reason for this?

A.

The feature has not been enabled in the IP Office system's licensing.

B.

The user does not have the necessary User Right assigned to them.

C.

The IP Office system is running an incompatible software version.

D.

The user's extension has not been configured correctly.

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Question # 23

Which two statements correctly describe the mandatory requirements to set up a Small Community Network (SCN) consisting of four IP500v2 control units, which must adhere to specific guidelines for seamless integration? (Choose two.)

A.

The extension, user, and group numbering on each system must be unique to avoid conflicts.

B.

The user and group names on each system must be unique for easy identification.

C.

Combo Cards are required in all systems to ensure compatibility.

D.

The underlying network must be configured as a flat layer 2 subnet for optimal performance.

E.

The total number of users within the Small Community Network must not exceed 500 for efficient management.

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Question # 24

A customer wants all employees to be able to communicate seamlessly with each other and external parties. Some of their employees are often on the road, or off-site.

Which application can you recommend for these users?

A.

Mobile Twinning

B.

Avaya Communicator

C.

IP DECT

D.

Avaya Workplace client

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Question # 25

A customer wants to synchronize the time and date of their IP Office with a local server. In the System menu/Time Config Source, which of the following options would you select?

A.

SNTP

B.

Local

C.

Voicemail Pro/Manager

D.

Network Time Protocol

E.

Simple Network Time Protocol

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Question # 26

Which Configuration tile within the Configuration Wizard, must be populated first, before any other tiles can be seen?

A.

Users

B.

Status

C.

Ignite

D.

System

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Question # 27

If a 4-port expansion card is added to the IP Office 500 V2, what is the maximum number of expansion units that the IP Office can support?

A.

10

B.

8

C.

12

D.

14

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Question # 28

What are two options to install licenses for an Avaya IP Office™ release 11 system? (Choose two.)

A.

the ADI licenses that are installed locally on the Avaya IP Office™ system

B.

the Avaya IP Office™ system connecting to a Media Manager server hosting the appropriate licenses

C.

the PLDS license file that is installed locally on the Avaya IP Office™ system

D.

the Avaya IP Office™ system connecting to a WebLM server hosting the appropriate licenses

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Question # 29

Which application can be used to display the configuration size of the Avaya IP Office system?

A.

Web LM Application

B.

Web Manager Application

C.

System Status Application

D.

Manager Application

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Question # 30

If calls into IP500 V2 are not ringing to the expected user, which statement accurately describes how to validate call routing?

A.

Use the System Status Application (SSA) to see the user to which the call is ringing.

B.

Use Customer Call Status (CCS) to see the user to which the call is ringing.

C.

Capture a System Monitor trace and escalate to Avaya for analysis.

D.

Wait until the system is idle and place test calls to listen to the ringing phone.

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Question # 31

In which application can Debug level be set to Verbose to generate log files for troubleshooting?

A.

Voicemail Pro

B.

one-X Portal for IP Office

C.

Media Manager

D.

Avaya Equinox Client

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Question # 32

Which Protocol is used by one-X® Mobile to enable Instant Messaging outside of the IP Office network, and also provides encryption for secure communication?

A.

HTML

B.

XMPP

C.

HTTP

D.

TLS

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Question # 33

When reviewing the Alarms section of the System Status application, you notice alarms with different colors.

What does the red color indicate?

A.

The alarm has a warning severity level.

B.

The alarm has a critical severity level.

C.

The alarm is active.

D.

The alarm is no longer active.

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Question # 34

A customer has two primary receptionists using SoftConsole, and four back-office employees use SoftConsole on their PCs to cover for the receptionists during breaks or lunch. How many licenses are required to allow this setup to work?

A.

8

B.

6

C.

2

D.

4

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Question # 35

In an installation of Server Edition, as well as the IP Office, the Voicemail Pro and one-X® Portal are also installed at the same time. Therefore, by default they should both be running.

Which application would NOT be useful to check if they are in fact up and running?

A.

Voicemail Pro Windows Client

B.

System Status Application

C.

Web Manager

D.

Manager Application

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Question # 36

A customer wants to have a Dual Active Voicemail Pro deployment with a primary and a secondary Voicemail Pro server.

To meet the client’s requirements, which level of deployment is required?

A.

the Avaya IP Office™ Preferred Edition

B.

the Avaya IP Office™ Server Edition Select

C.

the Avaya IP Office™ Server Edition

D.

a Dual Active Voicemail Pro license

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Question # 37

What is the default incoming call route for data calls on the IP Office, and which feature does it access by default?

A.

Hunt group "Data" and Voicemail

B.

RAS access "Dialin" and Voicemail

C.

Extension "Modern" and Auto-attendant

D.

Hunt group "Main" and Auto-attendant

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Question # 38

By adding a 4-port expansion card to the Avaya IP Office™ 500V2, how many expansion units can the Avaya IP Office™ support in total?

A.

14

B.

12

C.

10

D.

8

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Question # 39

A customer requires that all users be blocked from making international calls. Which method can be used to efficiently apply this restriction to the IP Office Platform's short codes?

A.

Adding the short code to the ARS table.

B.

Assigning the short code to a user permission.

C.

Assigning the short code to all external lines.

D.

Configuring the short code for each user individually.

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Question # 40

When using the System Status Application for troubleshooting, which two options can be utilized for gathering data? (Choose two.)

A.

Development Tracing and Resource View

B.

Resource View and Selective View

C.

Continuous Log and Snapshot Only

D.

Snapshot Only and Development Tracing

E.

Continuous Log and Development Tracing

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Question # 41

Which three licenses can support the Avaya Equinox® client without the additional need for a softphone? (Select three.)

A.

Basic User

B.

Teleworker

C.

Power User

D.

Remote Worker

E.

Office Worker

F.

Receptionist

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Question # 42

Which two requirements are necessary for a Small Community Network (SCN) with Distributed Voicemail? (Select two.)

A.

Installation of IIS on all Voicemail Pro servers

B.

Support for Port 80

C.

Local Host file

D.

Preferred Edition Licenses on all IP Office systems

E.

SMTP communication unblocked between Voicemail servers

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Question # 43

You have purchased a pre-configured Avaya IP Office™ Application Server. The server has both Voicemail Pro and one-X® Portal installed on it.

Which tool could be used to verify if both services are running?

A.

one-X® Portal interface: https:// :9443

B.

Web Control: https:// :7071

C.

Manager Application

D.

Monitor Application

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Question # 44

A customer wants all users to import their Outlook contacts into their one-X Portal personal directories. What is the recommended way for users to achieve this?

A.

Notify the customer that this is not a recommended practice.

B.

Use a .csv format to import the Outlook contacts.

C.

Add each Outlook contact individually to the personal directory.

D.

Copy and paste all contacts from Outlook into the personal directory.

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Question # 45

A company with 500 users has a single IP Office Server Edition providing telephony, presence and Instant Messaging, UMS, Conferencing, and Mobility support. They are acquiring a remote company with 400 users. They want to ensure all IP Office features are available to everyone and maintain Avaya support.

What is the minimum hardware requirement to achieve this?

A.

IP Office Server Edition with additional hardware resources

B.

IP Office Server Edition with added software licenses

C.

IP Office Cloud Edition with added hardware resources

D.

IP Office Cloud Edition with added software licenses

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Question # 46

Which tool or application can be used to collect diagnostic information and logs for escalating technical issues to Avaya support?

A.

System Status Application (SSA)

B.

WebLM License Manager

C.

Avaya IP Office Manager

D.

Avaya Diagnostic Server (ADS)

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Question # 47

A customer has requested additional IP Office Service User logins. The technician needs to set up these logins in the IP Office Manager.

Where in the IP Office Manager can the technician configure these logins?

A.

IP Office Manager Security Settings

B.

IP Office Manager Network Configuration

C.

IP Office Softphone Application

D.

IP Office System Monitor Application

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Question # 48

Which of the following is the correct method to find the IP address of an IP extension in the IP Office?

A.

Use ARP from your PC.

B.

Use the Extension Summary in SSA.

C.

Look on the label on the underside of all IP Phones.

D.

Use Monitor to reset the telephone, and watch it get a new DHCP address.

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Question # 49

Where can password policies and password complexity requirements be configured for Users?

A.

Web Self Administration application

B.

Avaya Cloud management console

C.

Avaya Aura Security Manager

D.

Avaya IP Office Manager

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Question # 50

A customer wants to use the Avaya IP Office™ server to allocate IP addresses to phones that are connected to the subnet that LAN2 is connected to.

To meet the customer’s requirement, what needs to be configured?

A.

Enable the SNTP server on LAN2.

B.

Enable NAT on LAN 2.

C.

Set the DHCP Mode for LAN2 to Client.

D.

Set the DHCP Mode for LAN2 to Server.

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Question # 51

When creating an Avaya IP Office™ solution spanning over multiple sites, which type of trunk is used to interconnect the sites to each other?

A.

H.323

B.

SIP

C.

SM

D.

Avaya IP Office™ Line (SCN)

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Question # 52

Refer to the Exhibit.

Before simulating an error condition in relation to voicemail logs, a Business Partner has set the Voicemail Settings to a debug level of Verbose.

When setting the level to Verbose, what is the equivalent level number shown in the audit logs?

A.

9

B.

7

C.

5

D.

3

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Question # 53

Where is the TCP Streaming Tool located?

A.

In the System Status Application (SSA)

B.

In the Monitor Application

C.

In the Manager Application

D.

In the Web Manager Application

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Question # 54

Which two applications can be used to configure Users, Hunt Groups, and Incoming Call Routes with the most advanced settings? (Choose two.)

A.

Manager

B.

Web Manager Admin

C.

Web Manager

D.

WebLM

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Question # 55

A customer has a Windows Voicemail Pro server and wants incoming calls to be directed to a specific user if the caller's phone number is listed in their records. Which voicemail action type must be configured to achieve this?

A.

Database Action

B.

Miscellaneous Action

C.

Configuration Action

D.

Conditional Action

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Question # 56

When backing up the Avaya IP Office™ solution with the Web Manager, and the Voicemail Pro Full Backup set is selected, which statement is true about the Voicemail Pro set that is chosen?

A.

The backup for Voicemail Pro set, can only be selected as Full Backup.

B.

The backup process for Voicemail sets backup the configuration, voicemail messages, and call flow custom entry prompts.

C.

Only the Call Flow custom entry prompts are not backed up.

D.

Both voicemail messages and custom entry prompts are not backed up.

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Question # 57

When you first power on the Avaya IP Office™, there are two default incoming call routes. One is to route all voice calls to the Hunt Group Main, which contains the first 10 users, and the other is for data calls.

By default, where are data calls routed?

A.

RAS access Dialin

B.

Extension Modem

C.

Hunt group Main

D.

Hunt group Data

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