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7492X Questions and Answers

Question # 6

A customer wants to configure their call center for emergencies.

What action would you advise the call center supervisor to use to configure an alternate call path in case of a disaster?

A.

Set a value variable and change the value assigned using a feature access code

B.

Set a trunk group and change the trunk number using a variable

C.

Set a vector directory number with a collect-type variable

D.

Set a feature access code that detects a power outage and reroutes calls automatically

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Question # 7

Which of the following provides centralized control and visibility at every level of the deployment of Avaya Aura® Call Center Elite Multichannel in a virtual environment?

A.

Vmware

B.

vCenter

C.

Elite Multichannel

D.

vSphere

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Question # 8

When a customer generates a TTrace log file there are specified components in each line item of the log file.

Which data do these components include?

A.

The log file includes the date, the time, the name of the processes, the system where the process is running, and the process ID

B.

The log file includes the date, the time, the name of the processes, the system where the process is running, and the name of the agent handling contacts

C.

The log file includes the name of the processes, the system where the process is running, and the process ID

D.

The log file includes the date, the time, the name of the processes, the system where the process is running, and the name of the user on the system

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Question # 9

How can an installer identify if a customer has the Call Center Elite package?

A.

Check the System-Parameters Customer-Options Form and look for the "Call Center Elite" field.

B.

Check the Feature-Related System Parameters and look for the "Call Center Elite" field.

C.

Check the System-Parameters Customer-Options Form and look for the "EAS" field.

D.

Check the System-Parameters Customer-Options Form and look for the "Vectoring (3-0 Enhanced) field.

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Question # 10

You need to troubleshoot your Best Service Routing (BSR) polling vectors to verify that they are operating as intended.

Which command do you use to do this?

A.

monitor bcms hunt group

B.

list trace trunk

C.

monitor bcms trunk

D.

list trace vdn

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Question # 11

You are having problems with Avaya Aura® Call Center Elite Multichannel and you are considering a work around.

In which phase of the 8 disciplines of troubleshooting do you try to see if you can work around the problem until a more permanent solution is found?

A.

D4 – define escape points

B.

D2 – describe the problem

C.

D1 – establish a team

D.

D3 – develop interim containment actions

E.

D5 – choose corrective actions

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Question # 12

A company using Avaya Aura® Call Center Elite is experiencing problems configuring vectors. The vector is not routing calls to a particular queue. Vectors are routing calls to other configuration queues correctly.

As a part of a good Global Support Services (CSS) methodology, what should the company do next?

A.

Reduce or eliminate the business Impact of the vector by testing the vectors.

B.

Identify components where the queue is configured. Including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.

C.

Take corrective action for the vector configuration, by reviewing the current situation and modifying It until the vector queues calls properly.

D.

Determine the frequency and severity of the Issue where the vector does not route calls properly

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