71801X Questions and Answers

Avaya Messaging system stores its log files in a structured directory to facilitate easy access and management. The logs are typically stored in the ‘OL’ directory, which stands for ‘Officelinx’, the previous name for Avaya IX™ Messaging. This directory is located on the messaging install drive under the ‘UC’ folder, which is the standard storage path for such files.

References: The storage location for log files in Avaya Messaging is detailed in the product’s support documentation and related technical resources1.

Avaya IX™ Messaging supports legacy CallPilot Contact Center Integration features, ensuring business continuity for CallPilot/call center implementations. This includes features like “MLink,” “Access,” and “GiveIVR.” The integration of these features into Avaya IX™ Messaging does not require a specific session manager but does necessitate a session manager in general to support the integration. This allows for a seamless transition from CallPilot to Avaya IX™ Messaging, providing a secure, flexible, and scalable messaging platform that integrates with existing telephony environments.

References: The information is based on the details provided in the Cerium Networks article on migrating from Avaya CallPilot to IX Messaging1, which outlines the support for legacy CallPilot contact center integration features within Avaya IX™ Messaging.

In a High Availability architecture for Avaya IX™ Messaging 10.8, the system supports a maximum of 2,400 ports. This capacity is designed to ensure that the messaging system can handle a large volume of concurrent calls and messages, which is critical for maintaining business communications during peak times or in the event of a server failure.

References: The information is based on the latest available data from Avaya’s official documentation and resources related to Avaya IX™ Messaging 10.8 and its High Availability architecture1234.

When the Primary server in an Avaya IX Messaging environment becomes unavailable, it ceases to update the timestamps on the license files that are copied to the Secondary and Consolidated servers. To prevent the expiration of these copied license files, the Primary server must be recovered within30 days. This recovery period is essential to ensure that the system continues to operate without interruption in licensing, which could affect the functionality of the messaging system.References:

• Avaya Knowledge Base1

In Avaya IX™ Messaging, users have the ability to perform various self-service actions. One of the key self-service actions that a user can perform is resetting their mailbox password. This feature allows users to maintain the security of their messaging system by changing their password whenever necessary, without the need for administrator intervention.

References: The self-service action of mailbox password reset is a standard feature in many messaging systems, including Avaya IX™ Messaging, as indicated by the support documentation and user guides1.

Avaya IX™ Messaging version 10.8 is capable of sending SNMP (Simple Network Management Protocol) alarms to an SAL (Secure Access Link) gateway. This functionality is important for system administrators to monitor and manage the health and performance of the messaging system, as SNMP alarms can alert them to potential issues that need attention.

References: The information is supported by a source that specifies Avaya IX™ Messaging version 10.7 as being able to send SNMP alarms to an SAL gateway1. However, it is important to note that product capabilities can evolve with new releases, and version 10.8, being a subsequent release, would include the functionalities of the previous versions along with additional enhancements.

Avaya IX™ Messaging release has validated McAfee VirusScan as the anti-virus software for use with its system. This validation ensures that McAfee VirusScan is compatible with Avaya’s messaging products and can provide the necessary security measures to protect against viruses and other malicious software that could compromise the messaging system’s integrity and performance.

References: The validation of McAfee VirusScan by Avaya IX™ Messaging release is mentioned in Avaya’s support documentation and resources, which provide detailed information on the requirements and recommendations for setting up and maintaining a secure messaging environment

https://downloads.avaya.com/css/P8/documents/101047702

In Avaya IX™ Messaging, when sharing the UC (Unified Communication) folder to ensure proper access for all programs and users, the following user accounts require full permissions to the UC folder:

• DCOM domain user with admin rights on the local machine: This user account, with administrative privileges, ensures that Avaya IX™ Messaging components can function correctly and access necessary resources.
• UCIISUser: The UCIISUser account is specifically used for Avaya IX™ Messaging services and requires full permissions to the UC folder. It is essential for proper operation and communication within the system.

References: These user accounts are part of the standard configuration for Avaya IX™ Messaging installations and are documented in Avaya’s official support materials.

In Avaya Messaging, starting fromRelease 11, the need forCarbonite softwareto perform replication between the primary and secondary Consolidated Servers has been eliminated. This change simplifies the configuration and maintenance of the secondary/backup Consolidated Server, making it easier to set up and manage high availability solutions.

References: This information is based on Avaya’s documentation and updates related to Avaya Messaging.

Avaya Messaging includes a set of pre-designed Telephone User Interfaces (TUIs) that are intended to support legacy voicemail systems. These TUIs are designed to provide a familiar experience for users transitioning from these older systems to Avaya’s modern messaging solutions. The two legacy products supported by these TUIs are Octel Serenade and Octel Aria, which have been widely used in the past and have specific interface requirements that existing users may still be accustomed to.

References: The information about the pre-designed TUIs supporting legacy products is based on Avaya’s documentation, which outlines the compatibility and support for transitioning from legacy systems to Avaya Messaging1.

In Avaya IX™ Messaging, theContent sync engineis the service that provides unified messaging synchronization to various email applications. It is designed to work with Google through the Gmail API, Office365 using the EWS link, and any IMAP4 compliant email application. This synchronization ensures that messages are consistent across different platforms and devices, providing a seamless user experience.References:

• Avaya Messaging (previously called Avaya IX™ Messaging and Officelinx) is a software application server that integrates into Enterprise Telephony environments and provides Unified Messaging/voicemail1.

Avaya IX™ Messaging 10.8 Single Server supports up to 4,500 users. This capacity is designed to meet the needs of various enterprise environments, providing a robust and scalable unified messaging solution that integrates seamlessly with existing telephony and email systems.

References: The verified answer is based on the information available in the Avaya Messaging Support documentation and resources.For the most accurate and detailed information, please refer to the official Avaya documentation and support resources1.

Avaya Messaging supports Contact Sync and Calendar Sync with email servers that can integrate with its unified messaging system. Office 365 and Exchange 2010-2019 are known to support these features, allowing users to synchronize their contacts and calendar events with Avaya’s messaging platform. This integration ensures that users have consistent and updated information across their communication and scheduling tools.

References: The support for Contact Sync and Calendar Sync with Office 365 and Exchange 2010-2019 is documented in Avaya’s support materials and product guides.These resources provide instructions for connecting and synchronizing Avaya Messaging with these email servers, ensuring seamless integration for users123.

In an Avaya Messaging High Availability (HA) solution, theMobilink Profilertool is used to monitor the database replication between the Consolidated Server (CS) and Voice Server Nodes (VSNs). It provides insights into the synchronization process, ensuring data consistency and reliability across the messaging system.

References: The Mobilink Profiler is a critical component for monitoring and maintaining database replication in Avaya Messaging HA deployments.

In Avaya IX™ Messaging High Availability, the system is designed to ensure that voice traffic logs, which are crucial for diagnosing and troubleshooting voice-related issues, are stored on the Voice Server. This allows for a dedicated and optimized environment for handling voice traffic and its associated data. On the other hand, message-related logs, which include data pertaining to messaging functions such as voicemail, email integration, and other unified messaging features, are stored on the Consolidated Server. This separation ensures that the logs are stored in the most relevant location for their purpose, facilitating easier management and access when needed for support and maintenance tasks.

References: The information is corroborated by the search results from the web, which align with the standard practices of Avaya IX™ Messaging High Availability configurations1.

https://downloads.avaya.com/css/P8/documents/101052209

Avaya Messaging is designed to be flexible and interoperable with various telephony systems. It supports integration with third-party PBXs as long as they use standard communication protocols such as SIP (Session Initiation Protocol), H.323, or ISDN (Integrated Services Digital Network) links. These protocols are widely adopted in the industry, allowing Avaya Messaging to work seamlessly with a diverse range of PBX systems, ensuring broad compatibility and integration options for businesses.

References: The information about Avaya Messaging’s capability to integrate with any PBX using standard protocols is supported by Avaya’s technical documentation and integration manuals123.

When running Carbonite Availability backup software, it is essential to have additional space on the IXM Drive to ensure proper functionality and performance. The correct statement regarding the space requirement is that there should be at least 200MB of free space on the drive in addition to the space occupied by the program’s files. This space is necessary to accommodate the operational needs of the backup software, such as temporary files and buffers that may be created during the backup process.

References: The information regarding the space requirement for Carbonite Availability backup software can be found in the Avaya support documentation, which provides details on the installation and maintenance of Avaya IX Messaging and associated applications1.