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Which type of dialing is it when the outbound call is made automatically after presentation to the agent?
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?
Which Avaya Aura® Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?
When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?
TESTED 23 Dec 2024