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3312 Questions and Answers

Question # 6

When using the Configuration Tool, which user can upload or download data to and from the Contact Center Manager Server?

A.

SYSMON

B.

IUSR_SWC

C.

iceAdmin

D.

Administrator

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Question # 7

The manager of the Customer Service Department wants calls into the Customer Service Application to be answered in 20 seconds or less, and wants to see what percentage of calls are meeting this objective by watching real-time displays.

Where would the Contact Center Manager Administration (CCMA) establish this 20 second cutoff point?

A.

Historical Statistics

B.

Real Time Statistics

C.

Real Time Reporting

D.

Application Threshold Class

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Question # 8

You just installed a new Avaya Aura® Contact Center (AACC) installation and you need to configure it to communicate to the Avaya Aura® Media Server (AAMS).

Which configuration options do you need to configure to accomplish this?

A.

Media Servers and Routes

B.

Media Servers and Media Services and Routes

C.

Routes and Contact Types

D.

CDNs (Route Points) and Skillsets

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Question # 9

A customer with Avaya Aura® Contact Center (AACC) has lost their administrator and therefore must create a Contact Center Management supervisor who can also log into the Contact Center Manager Administration (CCMA) as an administrative user, in the interim until the administrator can be replaced. The customer wants the supervisor definition to be linked to the Contact Center Manager Administrative User definition.

What needs to be done to link the supervisor definition to a web administrative user definition?

A.

In Contact Center Management, first create a new supervisor, and under CCMA Login Account Details, assign User Name and Password. Then in Access and Partition Management assign that supervisor a user type of Administrator.

B.

Create a new user in Access and Partition Management, and assign a password.

C.

Create a new user in Access and Partition Management, assign User Type Administrator, and assign a password.

D.

In Contact Center Management, create a new supervisor, and assign Administrator Voice URI.

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