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PCM Questions and Answers

Question # 6

_____ is a popular positioning method because the relationship of price to quality is among the most important considerations for consumers when they make a purchase decision.

A.

Product attributes

B.

Value

C.

Symbols

D.

Brand image

E.

Competitor differentiation

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Question # 7

The _____ component of attitude reflects a person’s belief system, or what we believe to be true.

A.

behavioral

B.

affective

C.

perceptive

D.

physiological

E.

cognitive

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Question # 8

Which of the following is a feature of extreme-value retailers?

A.

They exclusively offer health and personal grooming merchandise.

B.

They offer deep but narrow assortments and sales associate expertise.

C.

They offer a limited merchandise assortment.

D.

They buy from manufacturers who have limited merchandise.

E.

They use a predominantly self-service approach.

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Question # 9

Which of the following is true of department stores?

A.

They are retailers that carry a limited variety of goods.

B.

They offer little or no assortment of merchandise.

C.

They don't offer customer services.

D.

They organize their stores into distinct sections for displaying merchandise.

E.

They exclude stocking private-label merchandise.

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Question # 10

Quano Inc. decides to produce a 3D-display phone, Chel, which is a much-anticipated release. Raymond and Jenny are among thousands of buyers who queue up outside a retail store to buy Chel on the day of its release. Most buyers are disappointed within a week because of heating issues. Quano announces immediately that it would replace the defective phones with a rectified model. Raymond and Jenny's replacement phones arrive after three months. The new Chel has a few issues that are taken care of by a software upgrade. This prompts a flood of sales. Trevor is one of Quano's regular customers who buys Chel after the software upgrade. In this scenario, Trevor is one among the _____.

A.

early adopters

B.

innovators

C.

early majority

D.

late majority

E.

laggards

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Question # 11

The psychographic variable that includes people’s psychographic makeup, are the way they live is _____.

A.

motive

B.

social class

C.

self-values

D.

self-concept

E.

lifestyle

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Question # 12

_____ refers to customers’ perceptions of how well a service meets or exceeds their expectations and is often difficult for customers to evaluate.

A.

Service intangibility

B.

Service heterogeneity

C.

Service quality

D.

Service inseparability

E.

Service perishability

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Question # 13

A firm sells 20,000 units of a particular product at a price of $50 per unit. The company spends $30 per unit in raw materials and labor charges. What are company's fixed costs if it made a profit of $100,000?

A.

$100,000

B.

$200,000

C.

$300,000

D.

$400,000

E.

$500,000

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Question # 14

The person who first suggests buying the particular product or service is known as the _____.

A.

influencer

B.

seller

C.

initiator

D.

gatekeeper

E.

decider

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Question # 15

Which of the following is an advantage of using a quantity discount?

A.

It offers a net increase in sales by stealing sales from a future period.

B.

It induces first-timers to try a product and converts them to regular users.

C.

It allows retailers to sell products at lower prices by placing discount costs on the manufacturer.

D.

It allows retailers to maximize profits on a product during its launch phase.

E.

It encourages customers to consume more of the product and increases brand loyalty.

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Question # 16

Which of the following is a feature of using an Internet marketing channel?

A.

It reduces a company's ability to personalize products.

B.

It limits a firm's market presence.

C.

It removes the need for other channels of distribution.

D.

It reduces the need to spend money on marketing.

E.

It enables companies to offer individualized offerings.

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Question # 17

Hanna is buying a wedding dress and chooses one that is beyond her budget. However, she notices that the dress fits her well and comes with a money-back guarantee. Despite the higher cost, she decides to purchase the dress due to the trade-off between cost and perceived value. In this scenario Hanna is exhibiting the _____ rule.

A.

compensatory decision

B.

multi-attribute

C.

noncompensatory

D.

conversion

E.

weightage

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Question # 18

Organizational buying criteria refer to

A.

the restrictions placed on potential solutions to a problem in a purchase decision.

B.

the specific qualifications of a potential customer based upon past performance, reliability, and consistency regarding the purchase of an organization’s offerings.

C.

the subjective attributes of the supplier’s products and services and the capabilities of the supplier itself.

D.

the objective attributes of the supplier’s products and services and the capabilities of the supplier itself.

E.

the factors that an ultimate consumer would consider that represent both the objective attributes of a brand and the subjective ones to compare different products and brands.

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Question # 19

Jim wants to buy a business suit and has a particular brand in mind. However, he also states that he might consider buying three other more expensive brands as alternatives. In this scenario, these alternative brands constitute a _____ set.

A.

distributive

B.

psychological

C.

safety

D.

retrieval

E.

evoked

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Question # 20

Which of the following is the function of programs and PSA's in the PR context?

A.

They support cause-related marketing efforts.

B.

They give the required financial data to investors and other outsiders.

C.

They generate news coverage of an organizations activities or products.

D.

They inform various constituencies about the activities of an organization.

E.

They highlight specific areas of expertise.

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Question # 21

Bisky, a newly-founded biscuit company, is developing its first product, Jamz. It intends to the sell the product as a nutritious alternative to other biscuits. It markets the product with the tagline "A healthy snack for a healthy you." Which of the following is true of this scenario?

A.

Jamz should contain a secondary package in addition to the first package.

B.

The Food and Drug Administration (FDA) will verify Bisky's claims that Jamz is a nutritious alternative to other biscuits.

C.

Branding ethics will prevent Bisky from using the tagline on Jamz's packaging.

D.

The marketing strategy adopted by Bisky demands that it include details of the health benefits provided each ingredient on the product label.

E.

Jamz's label should contain details of the country of origin for individual ingredients.

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Question # 22

When a marketer conducts user generated content campaigns, it must:

A.

ensure that users confirm the rights to and authority over materials being submitted.

B.

obtain parent or guardian permission to feature users who are below 21 years of age.

C.

remember that it is not liable for information that is disparaging, defamatory, or otherwise offensive.

D.

remember that carefully drafted submission guidelines are not particularly useful in regulating user generated content.

E.

blur out or pixelate media that reveals the identity of the user.

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Question # 23

Peltz, a chewing gum manufacturer, markets chewing gum in a variety of flavors. The company also sells cardamom- and clove-flavored chewing gum under the Peltz brand. Five years after the introduction of the cardamom and clove flavors, the name Peltz is synonymous with cardamom- and clove-flavored chewing gum. Which of the following aspects of the Peltz brand is exemplified in this scenario?

A.

Brand awareness

B.

Perceived value

C.

Brand parity

D.

Brand loyalty

E.

Brand extension

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Question # 24

Kreme, a biscuit manufacturer, offers retailers a 20% discount on its latest product, Coco-Bite. The discount offer comes with a rider that retailers have to feature the product in their promotional material. Kreme is offering a(n) _____ to its retailers.

A.

slotting allowance

B.

cash discount

C.

seasonal discount

D.

advertising allowance

E.

cumulative quantity discount

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Question # 25

_____ requires a firm to maintain 100 percent ownership of its plants, operation facilities, and offices in a foreign country, often through the formation of wholly owned subsidiaries.

A.

Franchising

B.

Direct investment

C.

Licensing

D.

Joint venture

E.

Strategic alliance

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Question # 26

A consumer goods manufacturer, Ankam, is accused of manufacturing substandard goods. The complainants claim that the products break down before the expiration of their warranty but the warranty is void because the parts that malfunction are not covered by the warranty. Ethan, an independent investigator, is looking into the matter. What should he do first?

A.

Check whether the warranty issued by Ankam clearly specifies that certain parts are not covered by the warranty.

B.

Collect information on all malfunctions and check the list of malfunctioning parts against the warranty to verify if the complaint is true.

C.

Conduct tests of Ankam's products under various conditions and identify the conditions under which they break down.

D.

Interview each of the complainants to find out about their use of Ankam's products.

E.

Advise Ankam on the measures it could adopt until the investigation is complete.

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Question # 27

Which of the following accurately describes markdowns?

A.

Variable discounts that are based on the quantity of the products being purchased

B.

Temporary discounts offered on products and services to stimulate sales during off-peak seasons

C.

Price reductions that retailers offer on the initial selling price of the product or service

D.

Temporary promotions that aim at inducing new customers and converting them to regular customers

E.

Refunds offered to customers on the purchase of a product during a limited time period

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Question # 28

_____ strategies are designed to increase demand by focusing on wholesalers, retailers, or salespeople.

A.

Push

B.

Pull

C.

Macro

D.

Informative

E.

Relationship

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Question # 29

Lumos Lighting, a company that offers lighting solutions for office spaces, has adopted the AMA Statement of Ethics, although not in its entirety. It does not recognize the value of citizenship as an ethical requirement. Which of the following is Lumos Lighting least likely to do?

A.

Apologize to a customer for a faulty product.

B.

Invest in a new manufacturing facility to generate more jobs.

C.

Institute an employee rewards program.

D.

Donate money to a nonprofit involved in developing sustainable living methods.

E.

Create a communication channel for customers to lodge complaints.

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Question # 30

Procedural fairness refers to:

A.

a customer’s perception of the benefits he or she received compared with the costs of inconvenience or loss.

B.

the perceived fairness of the process used to resolve complaints.

C.

the turnaround time taken by a company from receiving a complaint to its resolution.

D.

a customer's perception of the reliability and assurance of a service provider.

E.

the difference in perception between customers about the same service provider.

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Question # 31

Jim was born after World War II in the year 1949 in the U.S. If most of his friends were born between 1957 and 1950, Jim and his friends would be considered part of _____.

A.

cohorts

B.

Generation Xers.

C.

baby boomers

D.

Generation Yers

E.

Generation Zers

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Question # 32

Maynard Inc., a grocery chain, introduced a new system where customers could shop for groceries while travelling on public transportation. Using their smartphones and screens located on buses and trains, customers were able to order groceries and save time. The groceries were later delivered to their homes. In this scenario, Maynard Inc. is engaging the _____ component of the marketing mix.

A.

positioning

B.

price

C.

promotion

D.

product

E.

place

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Question # 33

_____ are small, full-line discount stores that offer a limited merchandise assortment at very low prices.

A.

Category specialists

B.

Specialty stores

C.

Extreme value retailers

D.

Supermarkets

E.

Department stores

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Question # 34

Which of the following is true of distribution centers?

A.

Distribution centers rely on pull, rather than push strategies to determine their inventory levels.

B.

Greater backup inventory is needed to prevent stockouts.

C.

Space in a distribution center is usually more expensive than space in retail stores.

D.

Distribution centers work best when retailers have only a few outlets that are far apart geographically.

E.

Distribution centers enable the retailer to carry less merchandise in the individual stores, which results in lower inventory investments systemwide.

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Question # 35

A customer information storehouse enables

A.

retailers to decelerate customer returns.

B.

create a consistent brand image.

C.

provide a seamless experience for customers.

D.

integrate the supply chain.

E.

reduce shipping charges and sales tax.

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Question # 36

Which of the following is true of postpurchase cognitive dissonance?

A.

It is likely for products that work as intended.

B.

It is not likely for products that are widely available.

C.

It is likely for products that are associated with low levels of risk.

D.

It is likely for products that are frequently purchased.

E.

It is likely for expensive products.

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Question # 37

A seller's costs are usually determined during or after a product is made, with a specified percentage or dollar amount added to the cost to establish a price. In this case, the organization is using _____ pricing.

A.

skimming

B.

demand-based

C.

differential

D.

cost-plus

E.

expense-based

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Question # 38

Calculate the market growth rate of a product in a year if it sold 120,000 units in the first quarter of the year and 200,000 units in the last quarter of the year.

A.

12.14%

B.

66.66%

C.

72.42%

D.

78.33%

E.

89.91%

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Question # 39

Fin, an online clothes retailer, sells products from multiple brands. Some of the brands are expensive. Clling, a brand of t-shirts, usually sells products at more than $50 a piece. During Christmas, however, Fin offers a 25% discount on Clling that entices non-regular customers of Clling to pick up its products. The increase in sales volume offsets the discount offered. In this case, Fin is using a ____ pricing strategy.

A.

status quo

B.

target return

C.

everyday low

D.

high/low

E.

predatory

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Question # 40

_____ are consumers who like to avoid change and rely on traditional products until they are no longer available.

A.

Early adopters

B.

Innovators

C.

Early majority

D.

Late majority

E.

Laggards

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Question # 41

Pop-Mart, a chain of discount stores in the U.S., procures its products from many suppliers. Indigo is one among hundreds of other suppliers who supply poultry products to Pop-Mart and other retailers. The price of the products is often dictated by the demand from consumers. Which of the following is true of this scenario?

A.

Pop-Mart's competition with other retailers represents pure competition.

B.

Indigo is competing in an oligopolistic market and depends on competitors to increase product prices.

C.

Indigo can carve an identity for itself and move into a monopolistically competitive market by branding its poultry products.

D.

Pop-Mart's suppliers cannot decommoditize their products in order to make more money.

E.

The large number of suppliers indicates that the poultry industry indicates monopolistic competition.

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Question # 42

Which of the following aspects is directly responsible for determining the zone of tolerance of customers?

A.

The brand awareness of a product

B.

The breadth of the product mix

C.

The importance of each service quality dimension

D.

The complexity of the product or service

E.

The type of labeling used

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Question # 43

Port, an OEM of computer hardware, accounts for 6% of the computer hardware sold in the U.S. Retailers uses hardware from OEMs like Port to assemble personal computers. Owing to the competitive nature of the industry, Port's pricing is uniform with offerings from other manufacturers. The rise and fall in pricing is dictated more by the rise and fall in prices of raw material, labor, and utilities across the industry. Port's pricing strategy is focused on _____.

A.

competitive parity

B.

target profits

C.

maximizing profits

D.

target returns

E.

market shares

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Question # 44

Mars Corp. decides to buy new laptops for its managerial employees. Having made the decision, the top managers deliberated and decided that they required a 3GHZ processor and webcam in each laptop. In this scenario, Mars Corp. is currently in the _____ stage of the B2B buying process.

A.

need recognition

B.

product specification

C.

RFP process- Stage 5

D.

proposal analysis

E.

order specification

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Question # 45

_____ is a theory that states that if the exchange rates of two countries are in equilibrium, a product purchased in one will cost the same in the other, if expressed in the same currency.

A.

Subsistence theory

B.

Samuelson effect theory

C.

Purchasing power parity theory

D.

Penn effect theory

E.

Trade parity theory

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Question # 46

Spark, a manufacturer of consumer electronics, makes TVs, home theater systems, refrigerators, ACs, and microwave ovens. Spark's surround-sound system, Quadro, was a market leader a few years ago, before the market for large sound systems began to shrink. Despite its dip in market share and minimal profitability, Spark continues to produce Quadro. Spark offers Quadro for a highly discounted price when customers purchase its high-end LCD, LED, plasma, and 3D TV sets. Although the customers would not purchase Quadro as a standalone product at the same price, the combined offer increases the sales of both Quadro, and the other TV sets. In this scenario, Quadro is a _____.

A.

dog

B.

cash cow

C.

star

D.

question mark

E.

market leader

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Question # 47

Which of the following is an example of a contest?

A.

Visit our website and win movie tickets

B.

Avail our ""featured price"" discounts

C.

Buy one, get one free

D.

Player of the year sponsored by Mars Inc.

E.

Leave your visiting card and win a trip to Bahamas

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